6/10 Okay
Verified traveler
Aug 31, 2024
Liked: Room comfort
Disliked: Staff & service
Disappointing stay.
Nice hotel room in a good part of Athens. Other than that, my overall experience here was disappointing.
The staff weren't friendly or approachable. No greetings to me or other guests when entering or leaving the hotel. I was asked to provide credit card details at check-in but no explanation why until I insisted at check-in with another receptionist (the first guy refused to explain when I asked and said my room wasn't ready so I couldn't check in early - realised it was because housekeeping wouldn't clean my room until 12-1pm while the other rooms on my floor were cleaned before mine). They also didn't provide any information to me, didn't tell me that there were 2 free bottles in the fridge (or even where the fridge was in the room).
Housekeeping almost barged in on me one morning when I had gotten out of the shower. I think a "Do not disturb" sign needs to be created for all rooms so guests can put them up on the door and prevent situations like this from happening again.
There was also a lot of noise during the night (e.g. noisy guests, doors slamming). This could have been resolved during the renovation period by installing proper doors for the rooms or each floor to minimise noise travel. Alternatively, they could have provided earlier plugs for guests.
Very disappointed with my stay. Next time I'm in Athens, I will be staying elsewhere unless the price is right and improvements are made.
Verified traveler
Stayed 5 nights in Aug 2024