4/10 Poor
Tracy
Traveled with family
Feb 23, 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Not a good “Choice”
Where to start? First room we checked in reeked of cigarette smoke and the chemicals used to hide the odor. Desk clerk didn’t believe us so he felt the need to check himself. Moved to another room that the toilet seat doesn’t fit the toilet. The heater worked off and on, but the kicker was the phone ringing at 8:00 every morning. (Even after telling the front desk) Then we asked for towels and washcloths and were told we would have to go back to our room to exchange them 1 for 1. Hmmm, we needed extra because the roll in shower leaks out and into the bathroom. Floors were soaked. Honestly, it was laughable how the whole stay centered around the inventory of towels. Pool is dirty beyond dirty. Lastly, not sure how many rooms this place has, but they have 4 tables, with only 14 total chairs. Not one time were there seats available when we went to breakfast. People standing around with their plates waiting to sit. We had 2 nice front desk employees and 2 that didn’t seem to want to be there. Complained about the room above us pounding around from 3-6 in the morning and got the response . Sorry, you booked 3rd party. If the last 50 hotels stays, this is the only one I would never recommend or go back to. I forgot to add that the shower rod
Tracy
Stayed 4 nights in Feb 2025