4/10 Poor
Daniel
Sep 23, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
I came to the hotel to celebrate my wifes birthday as a surprise. I checked in early to decorate the room with flowers and rose petals presents and music. Seemed a little warm in there so the A/C saidnit was 71°. So i dropped the thermostat to 65°. By the time i finished decorating i was soaking wet with the A/C saying it was 72°. Figuringnit needed time I left. When I brought my wife back hours later the room was 73° and not getting any cooler. Going down to management they gave me the room across the hall. Saying they had a few other people complain about.the same issue. By the time I moved everything to the other room I was soaked with sweat again and the night was completely ruined. Im am so very disappointed and somewhat mad at this situation. I complained to the manager and said since i rented the room from a 3rd party there wasn't much he could do. He gave us 15000 pts which doesnt even cover the stay that was a complete loss. I hope this can be taken care of soon.
Daniel
Stayed 1 night in Sep 2024