When we arrived "after hours" the front desk was closed. Closed on the weekend, why? An emergency number was available, so I called. The Front Desk Operator was rude & unprofessional. The hotel is an actual residence to many. When we went to our rooms, the rooms were in DEPLORABLE condition!
The floors were dirty. The walls were filthy & adorned with NASTY red and brown stains. The outside base of the toilet was covered in dirt and there was no toilet tissue in the bathroom!!! There were no blankets or comforters on the bed! The website never mentioned there would be no comforter, blanket or toilet tissue!! When you fill out the agreement, it states it there.
Loud music played throughout the early morning radiating through the window and wall! Someone was outside pounding hard on a door, a few doors down which was frightening to say the least! There was an infestation of roaches, flies and other bugs in the room. This was the end for me. The ability to be able to rest comfortably was IMPOSSIBLE.
My family and I felt UNSAFE!!! Early checkout! Expedia suggested we email the hotel with the concerns. I left my feedback in an email to the hotel and returned on Monday to discuss. There was a new Front Desk Operator who was kind & respectable. I was nicely told my card would still be charged the full rate, and I was!
This place is a nightmare! No one should have to live in such conditions, let alone pay to stay there for leisure. Biggest regret!