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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property

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Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Lobby
Fitness facility
Free daily buffet breakfast
Lobby
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Laundry
$82
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Cumberland Mall
    ‪3 min drive‬
  • The Battery Atlanta
    ‪4 min drive‬
  • Truist Park
    ‪4 min drive‬
  • Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(48 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(30 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Atlanta Cumberland/Galleria Hotel

Smyrna hotel with outdoor pool
An outdoor pool, a 24-hour fitness center, and a conference center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western Atlanta Cumberland/Galleria Hotel features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 1500 square feet (139 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Atlanta Cumberland/Galleria Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference center (1,500 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Handrails in hallways (38 inches high)
  • Handrails in stairways (38 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

The seasonal pool will be open from May to September
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is not required for transportation to and from this property
Free in-room WiFi has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 347 out of 995 reviews
Rating 8 - Good. 225 out of 995 reviews
Rating 6 - Okay. 144 out of 995 reviews
Rating 4 - Poor. 116 out of 995 reviews
Rating 2 - Terrible. 163 out of 995 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Just comfortable
Stayed 1 night in May 2025

10/10 Excellent

Eric

Stayed 2 nights in Jun 2025

10/10 Excellent

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignore any bad reviews- they've remodeled AND CHANGED! SO glad we stayed here- we'll be back!
Stayed 1 night in May 2025

4/10 Poor

Kristen

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water, the bed was broken. Elevator was broken. Definitely should have listened to the reviews online. Good location, but things need to change.
Stayed 2 nights in May 2025

4/10 Poor

Zack

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was decent and somewhat-clean, although our room had a weird stain on the ceiling. The hallways were nasty and dirty. It had a terrible smell. We had to walk around the entire building outside to get to the elevator. There was no access from the lobby. We ended up leaving instead of staying a second night, even though we had already paid.
Stayed 2 nights in May 2025

4/10 Poor

Audrey

No hot water
Stayed 1 night in May 2025

10/10 Excellent

Alison

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 1 night in May 2025

2/10 Terrible

Michael, Montgomery

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I begin? Let’s start with what was wrong with the hotel…. All the elevators were out of order except one but that one sounded like it was ready to stop working any second. All the ice machines were out of order except the one on the 2nd floor, nothing for the breakfast worked except the waffle maker, the hall way lights didn’t work for some of the hall ways, some of the ceilings looked to have some issues, the pool was also out of order but was told that the pool was seasonal and we have already be in summer for over a month…. the front desk manager staff was extremely rude when we brought up the issues with the rooms and other amenities with them saying “ we keep the hotel to the BEST WESTERN STANDARD.” also clearly lies when it said that this hotel was newly renovated… by a 1st grader maybe and paid with candy or crayons. now for the rooms. The first room we were put in was room 413 and the bed was bad. You sit on the bed and you instantly flop to the bottom of the mattress and feel the springs LITERALLY go up you butt nothing in the room looked wiped down, the bathroom was filthy, the seat in the room was mysteriously wet with dark stains , they moved us the second room, room 514 the bed was really bad still but not as bad as the first room, the bathroom tub would not drain with the plug all the way up, the sink was missing the plug, there was nasty gunk caked on the bathroom floor, the bathtub faucet was detached from the tub, and the floors were sticky.
Not attached to the bathtub wall
Paid for breakfast to find most everything out of order
Also with breakfast
Elevator doors out of order
Stayed 1 night in May 2025

6/10 Okay

Nicole

Stayed 3 nights in Mar 2025

2/10 Terrible

Janilia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Wost ever!!!

It was the worst experience. Whe ee got there the electricity was out and apparently have been off for several ours before we got there. They told us it should be about an hour before they come back on but that was not.the case. Once we checked in we went out for a few hours. When we came back which was about 3 hours later the electricity still wasnt working. On our way to our room it was so dark. We saw one of the managers helping 2 elderly women with oxygen mass trying to go down stairs cause they had to relocate them cause they oxygen tanks couldn't be charged and they needed them. The electricity was out for almost 10 hours since we arrived. Then when they do.the electricity back up we still didn’t have cable or wifi. It was tbe most terrible experience ever. They never came to our room to see if we needed anything. Never again!
Stayed 3 nights in May 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, amenities, property conditions & facilities
Driving in and out of Atlanta isn’t very enjoyable, but finding this place to stay for just one night worked out well for me. No complaints about where I stayed overnight.
Stayed 1 night in Feb 2025

2/10 Terrible

Randy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

NO pool still under renovations

Should have used google reviews also. Pool has been down for months which was very disappointing so we decided to just continue with our additional 5 hours home, made for a long day but other option was just to keep the kids in a hotel room vs car. Front desk lady was nice though and stated we could cancel without paying, however hours latter there was a charge, but a quick call had it reversed, that was nice.
Stayed 1 night in May 2025

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didnt like the fact that their pool was listed as open then upon arrival it was not ready and refused to give me one of my two nights back as a refund for the inconvenience.
Stayed 2 nights in May 2025

2/10 Terrible

Tevin

Stayed 1 night in May 2025

10/10 Excellent

Deja

Stayed 1 night in May 2025

4/10 Poor

Andrew

Stayed 3 nights in May 2025

4/10 Poor

Ronnell

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a nice safe area. Staff were helpful and friendly. However, the property itself needs updates and repairs. The back door is left ajar which could cause concerns for safety. The hotel room needs updates and smelled of mildew or dirty carpet. Outside the hotel room smelled of heave marijuana smoke and there were about 5 bags of trash left outside the elevator for two days. The pool was one of the reasons I chose to book, however it was out of service during my entire four day stay. They also ran out of food for the complimentary breakfast.
Stayed 3 nights in May 2025

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Had little guest in the room
Stayed 2 nights in May 2025

10/10 Excellent

Kali

Stayed 1 night in May 2025

4/10 Poor

rajeev

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works
Stayed 1 night in May 2025

10/10 Excellent

Deja

Stayed 1 night in May 2025

2/10 Terrible

Christen

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

The pictures on Hotels.com is nothing like in person rooms. The room is rough looking and I instantly felt dirty when I walked in my room so my stay was not as good as I had hoped for. Upon my last night there, it was a huge roach almost the size of my palm. No it was not a water bug I know how those look, it was a flat out roach on the ceiling. The walls are paper thin you can literally hear everything from next door. The only good thing was they provided breakfast. I wouldn’t stay here again even if you paid me. The hallways were like those you see on a scary movie so if you plan on staying here just take note of that.
Stayed 3 nights in May 2025

10/10 Excellent

Rosia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable and convenient close to my relatives
Stayed 2 nights in Apr 2025

10/10 Excellent

Deja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an absolutely amazing property nice staff and employees
Stayed 1 night in May 2025