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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property

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Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Lobby
Lobby
Lobby
Fitness facility
Free daily buffet breakfast

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry
$73
includes taxes & fees
Oct 22 - Oct 23

Explore the area

View in a map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Place, Cumberland Mall
    ‪3 min drive‬
  • Place, The Battery Atlanta
    ‪4 min drive‬
  • Place, Truist Park
    ‪4 min drive‬
  • Airport, Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(50 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Atlanta Cumberland/Galleria Hotel

Smyrna hotel with outdoor pool
An outdoor pool, a 24-hour fitness center, and a conference center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western Atlanta Cumberland/Galleria Hotel features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 1500 square feet (139 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Atlanta Cumberland/Galleria Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference center (1,500 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Handrails in hallways (38 inches high)
  • Handrails in stairways (38 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

The seasonal pool will be open from May to September
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is not required for transportation to and from this property
Free in-room WiFi has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 374 out of 1060 reviews
Rating 8 - Good. 239 out of 1060 reviews
Rating 6 - Okay. 152 out of 1060 reviews
Rating 4 - Poor. 122 out of 1060 reviews
Rating 2 - Terrible. 173 out of 1060 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Kathleen

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Walter

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

SHAAKIR

Stayed 2 nights in Jul 2025

4/10 Poor

RACHEL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Experience

It was fine, elevator in the front didn’t work, had to use the one in the back of the building. Dirty carpet with a horrible smell on our floor 4th & the main entrance. The housekeeping sucked, they emptied garbage but didn’t make the beds with new linen. Our room smelled at first but eventually went away once we were in for a while. The whole place needs a deep cleaning for sure, guess that’s why the price is what it is during a major event in the city.
Stayed 3 nights in Jul 2025

4/10 Poor

Jose

Stayed 4 nights in Jul 2025

8/10 Good

Remick, Netherlands Vlaardingen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Great Stay! Clean room, comfy bed, and super friendly staff. Check-in was easy, and the location is perfect with food and shops nearby. Breakfast was simple but good. Great value — I’d definitely stay here again!
Stayed 4 nights in Jul 2025

6/10 Okay

Harold, The Bronx

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The room I was assigned had no working Wi-Fi. I was never able to connect, even after speaking with someone and explaining that I needed it for work. They told me I would be moved to another room, but that never happened. Very disappointing experience.
Stayed 2 nights in Jul 2025

6/10 Okay

Kimberly

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Was very hard to understand the person who was checking me in… elevator was down which was a bit inconvenient.. Had some plumbing issues with the shower backing up and toilet not fully flushing in restroom.. Testrooms downstairs were disgusting (fully loaded) Trash was overflowing in breakfast area, which no one seemed to care, as employees walked by and did nothing… Cleanliness was substandard- I would not stay here again..
Stayed 2 nights in Jul 2025

4/10 Poor

George

Disliked: Cleanliness, amenities, property conditions & facilities
By all appearances, the hotel seems fine. But it is poorly maintained. The main elevator in the lobby was out,; the pool was closed; the laundry was out of service; the bathtub wouldn't drain because the stopper was clogged and I had to remove it; the Internet service is basically nonexistent or at speed less than one megabyte per second; the business center computers. Do not connect to the Internet and are extremely slow. The business center printer was clogged up and in operative. The first room they put me in on the third floor smelled like smoke. The entire second and first floor smelled of damp, almost moldy. Multiple issues with getting my key card to work properly. Required multiple trips to the front desk on both days. Luggage carts were a few and I could not find one when checking out so I had to use the office chair from my room during checkout. The Internet itself is an entire problem. I could not get my personal computer to connect to the network; even one of the front desk people came up at night to try and couldn't do anything either. The breakfast was good, the room was generally clean, except the desk and dressers could have been wiped down as there was some sticky material all over them The bed and the pillows and the towels were all good as well as the housekeeping staff The hotel could definitely use some maintenance work and computer network upgrade. Staff was good, but it was obvious that they did not take pride and their work or the hotel
Stayed 2 nights in Jun 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carl

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tajahnae

Stayed 1 night in Jun 2025

10/10 Excellent

shayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Felicia

Liked: Staff & service
Disliked: Property conditions & facilities
Welcome was great. Although I needed 3 nights I booked one night to see if I liked as a solo female traveler. Property is old, door to get to my floor on 5 was not secure. Vagrants hanging around. I was in room 535 which was 2 rooms away from the exit. Lots of foot traffic throughout the night. Bed was comfortable. It took 45 minutes to connect to Wi-Fi which kept going in and out. Can't comment on breakfast since I only had OJ. Good for one night but won't be staying again.
Stayed 1 night in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay at this location! Love this one.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and perfect location! Will stay again when in Atlanta.
Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Western

The lobby and dining area were decent, but the overall stay was disappointing. The main elevator was out of order, and the only working one had an expired inspection certificate (Dec 2024) — a serious safety concern. For guests with mobility issues, that’s unacceptable. Cleanliness was also an issue. We were given stained towels twice, trash sat in hallways, and breakfast areas weren’t cleaned properly — food debris was swept into corners, and surfaces remained sticky. It seemed only two staff members were cleaning all three floors. Our room had hair in the sink, a loose faucet, poor water pressure, and flat, uncomfortable pillows. The halls also smelled like marijuana, which might not bother everyone, but it’s not ideal in a hotel setting. Staff was somewhat friendly, but it didn’t make up for the lack of safety and sanitation. I wouldn’t recommend this location. The property needs serious attention!
Out of code elevator
Stained shower curtain
Stayed 2 nights in Jul 2025

4/10 Poor

Matt

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Moises

Stayed 3 nights in May 2025

6/10 Okay

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It great
Stayed 1 night in Jul 2025

6/10 Okay

Tetiana

Bed were bumpy and uncomfortable to sleep. Friendly staff.
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
The receptionist was professional and check-in was seamless. There were a few issues with our rooms. The deadbolt failed to operate properly to secure the door in one of the rooms. There were large dark brown stains on the sheets and comforter in another room. When the receptionist was informed about the door lock, I was told there was no maintenance and there were no other rooms available. The door leading from the outside of the hotel to where the rooms were could not be secured, because the entire glass for the door was missing.
Stayed 1 night in Jun 2025

6/10 Okay

Natasha

Traveled with family
When we arrived we noticed there were potholes in the road & when we got our room some of the outlets didn’t work but they were quick to come & fix the issue. Unfortunately the pool was locked so we couldn’t go for a swim. The breakfast was pretty good and for the price of the hotel I was happy.
Stayed 3 nights in Jun 2025