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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property

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Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Lobby
Free daily buffet breakfast
Fitness facility
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Laundry

Explore the area

Map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Cumberland Mall
    ‪3 min drive‬
  • The Battery Atlanta
    ‪4 min drive‬
  • Truist Park
    ‪4 min drive‬
  • Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(33 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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3.6 out of 5, Good, (121)
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The price is $114 total
includes taxes & fees
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About this property

Best Western Atlanta Cumberland/Galleria Hotel

Smyrna hotel with outdoor pool
An outdoor pool, a 24-hour fitness center, and a conference center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western Atlanta Cumberland/Galleria Hotel features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 1500 square feet (139 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Atlanta Cumberland/Galleria Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference center (1,500 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Handrails in hallways (38 inches high)
  • Handrails in stairways (38 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

The seasonal pool will be open from May to September
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is not required for transportation to and from this property
Free in-room WiFi has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 326 out of 895 reviews
Rating 8 - Good. 202 out of 895 reviews
Rating 6 - Okay. 128 out of 895 reviews
Rating 4 - Poor. 97 out of 895 reviews
Rating 2 - Terrible. 142 out of 895 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ming

Stayed 1 night in Feb 2025

8/10 Good

LEON

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

Melanie

Business traveler
Liked: Staff & service, amenities
Had a pipe bust in my home. Needed a place for the night, water turned off. Was willing to try another chain of hotels. Overall stay was okay. Dislike smoke smell. Placed in a room that reeked of smoke. This wasn’t pleasant. That day and night before was full and didn’t feel like changing.
Stayed 1 night in Apr 2025

2/10 Terrible

mariah

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had rust / mold all over the ceiling. Elevator was super dirty. They ran out of towels and wash clothes. Shower water was cold and barely came out.
Stayed 3 nights in Apr 2025

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, let me start by saying you're advertising new rooms, there was nothing new about the room. Everything was outdated the room smelled old and dirty! The ceiling, the floor, the bathroom everything is dirty!! Housekeeping never cleaned the room. They left trash on the floor. Only thing they did was put new towels in the bathroom, never made the beds never vacuumed the carpet! There is a big dirt ring on the rug as you come in the room! The carpet can use a deep cleaning ! The bathroom was never cleaned,the toilet & tub still had hair in it also on the bathroom floor, Nothing was ever replenished the toilet tissue, the box of tissue the cups to make coffee or tea ,soap to wash your hands! There's black mold in the bathroom ceiling! Holes in the walls ! The ironing board doesn't fold down the iron leaks water all over my clothes 😡 It was just a horrible experience. The room is & your hotel is just Dirty & Disgusting, and the elevators need updated inspection certificates!! This place needs to be reported to the board of health & OSHA Never staying here again or recommending anyone to book here !! They also text me saying that if i needed anything to text the number, I text the number letting them know the room was cold, heat wasn’t working properly and more blankets were needed! They never replied back .. Worst establishment I’ve ever booked!!!
Stayed 3 nights in Apr 2025

2/10 Terrible

Audorian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not stay at this hotel! Dave the property manager stated that he would refund my money because the doors would not shut ! The toilets were filthy ! Once I contacted Expedia he lied to the representative stating that he will not confirm the refund!!!!!!! Please be safe and do not stay here because the door is rigged to not shut!
Stayed 1 night in Apr 2025

10/10 Excellent

Merdis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jissel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Khyia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel looked nice but once we got in our room the tub and toilet was dirty and the water for the shower would not get hot so we took cold showers and the tv was messing up.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised!

What a great hotel at a great price. Lovely staff and breakfast. Super clean. Incredibly comfortable beds. What a deal!
Stayed 1 night in Apr 2025

2/10 Terrible

RAMONA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel gives more of a motel 6 feel...Our first room smelled of smoke, the bathroom toilet had urine in. The second room they moved us to the tub had a dirt ring around it and hair on the bathroom counter and on the bed spread. I immediately told them I would not be staying and asked for a refund they refused a full refund and charged me for a night stay.
Stayed 3 nights in Mar 2025

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the bed and no clock in the room
Stayed 1 night in Apr 2025

10/10 Excellent

Krisanya

Stayed 1 night in Apr 2025

4/10 Poor

Alva, Lake Charles

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was not ready. We had cold water for two days, the tv didn’t work, the phone was not connected to a line and the ports in the night stand did not work. However, they did move us to another room. We had hot water, phone worked and ports, etc.They also refunded me some of my money for the remaining of our stay there. Overall, the hotel needs improvements. It’s in a great area; there’s good food place and it’s safe and quiet. If they fix those issues, it could and would be better!
Stayed 4 nights in Mar 2025

2/10 Terrible

Azell

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cold water in the pipes. Partner got burned! Place smelled funny and it was dirty
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Cold water

I’ve stayed here more than 4 times and every time the water does not get hot at all , they say let it run for about 30 min to an hour it should get hot, it literally only gets luke warm and that’s every blue moon that’s it other than that it’s cold as ice
Stayed 3 nights in Mar 2025

2/10 Terrible

zlatko

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what yoo pay for. The room had some chemical smel that i can not describe. If you can afford more expensive hotel go for it.
Stayed 2 nights in Mar 2025

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Nice and clean
Stayed 2 nights in Mar 2025

8/10 Good

Shaquayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice facility and staff, only things I would criticize is that there isn’t really any hot water and the toilets really don’t flush completely. Other than that great experience.
Stayed 1 night in Mar 2025

4/10 Poor

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean but there was no hot water, it was luke warm at best. One of the days we had no hot water at all for 24 hours. I stayed there for five days and when they came in to clean the rooms they only changed out the towels, nothing was cleaned and even the bed was not touched at all. Vey disappointed.
Stayed 5 nights in Mar 2025

6/10 Okay

Charles

Stayed 3 nights in Mar 2025

4/10 Poor

Charles

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Davien

Disliked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

Mirna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025