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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property

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Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Lobby
Lobby
Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Free daily buffet breakfast

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$77
includes taxes & fees
Feb 4 - Feb 5

Explore the area

View in a map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Place, Cumberland Mall
    ‪3 min drive‬
  • Place, The Battery Atlanta
    ‪3 min drive‬
  • Place, Cobb Galleria Centre
    ‪3 min drive‬
  • Airport, Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(33 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Atlanta Cumberland/Galleria Hotel

Smyrna hotel with outdoor pool
An outdoor pool, a 24-hour fitness center, and a conference center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western Atlanta Cumberland/Galleria Hotel features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 1500 square feet (139 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Atlanta Cumberland/Galleria Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference center (1,500 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Handrails in hallways (38 inches high)
  • Handrails in stairways (38 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

The seasonal pool will be open from May to September
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is not required for transportation to and from this property
Free in-room WiFi has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 471 out of 1241 reviews
Rating 8 - Good. 280 out of 1241 reviews
Rating 6 - Okay. 164 out of 1241 reviews
Rating 4 - Poor. 134 out of 1241 reviews
Rating 2 - Terrible. 192 out of 1241 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Eunice

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean
Stayed 1 night in Oct 2025

10/10 Excellent

Makita

Stayed 1 night in Oct 2025

2/10 Terrible

Julia

Disliked: Cleanliness, property conditions & facilities
The bathroom had hair all over it. There was a problem with the internet and WiFi the first night. When I spoke to the front desk about it, they seemed annoyed and dismissive. Then on the second night at 3:30 am, the staff knocked on my door to ask about the problem if it had been resolved. The property is non smoking, but the hallways smelled like weed the whole weekend.
Stayed 3 nights in Oct 2025

2/10 Terrible

Rikkisha

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. The rooms need to be updated. Smell in the rooms. Not pleasant at all!!!! I do not recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

10/10 Excellent

Shamael

Stayed 1 night in Oct 2025

10/10 Excellent

Earnest

Stayed 1 night in Oct 2025

2/10 Terrible

Pamela

Disliked: Cleanliness, amenities, property conditions & facilities
Please DO NOT BOOK this hotel! The hotel only had ONE working elevator (which was in the back) and I felt very unsafe. The internet NEVER worked, there was NO HOT water and the beds were very uncomfortable. It had a no smoking sign but you could smell smoke from all types of substances in the hallway. I booked this hotel based on the images, costs and the reviews. However I should have paid more attention to the reviews of those who stated not to stay here. I will NOT be returning to this hotel.
Stayed 3 nights in Oct 2025

2/10 Terrible

Emanuel Jesus, Duluth

Stayed 6 nights in Oct 2025

2/10 Terrible

Toiya

Traveled with family
Worse service
Stayed 3 nights in Oct 2025

8/10 Good

Ashley

Stayed 1 night in Oct 2025

8/10 Good

Shakeela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rear entrance did not appear to lock securely, which raised concerns about guest safety since it seemed that anyone could enter the building. The mattress was not very comfortable and felt overly firm, as if the springs were very noticeable. The building also produced loud mechanical or structural noises throughout the night, possibly due to proximity to an electrical or utility room, which made it difficult to sleep. On a positive note, the room was clean and well maintained. The marketplace offered limited food options, so it would be beneficial to have a wider selection available. I did not have the opportunity to try the complimentary breakfast and cannot comment on its quality.
Stayed 2 nights in Oct 2025

8/10 Good

Charles

Stayed 5 nights in Oct 2025

4/10 Poor

Sonyae

Stayed 1 night in Oct 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Oct 2025

10/10 Excellent

Yannick, Richmond

Stayed 1 night in Oct 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Outside has been updated in the last few years. Inside needs to be taken care of, as well. (Only one elevator working. Hallway carpet should be replaced.) Need to let people know when they check in, that the lobby is on 3rd floor (for breakfast). Next time I will skip biscuits & gravy and try waffles. There was very little gravy left when I came down - more like goop. Flavor was good, but could not eat. Eggs were good - not too dry. Good location for me. May return in future.
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Shower still had Public Haití in it snd on bed. Mold on shower curtían
Stayed 1 night in Oct 2025

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My Room dont have Hot water yet i told the front desk about it but nothing has been done yet also need a light bub on the right side of my bed in the lamp
Stayed 3 nights in Oct 2025

10/10 Excellent

Ellis

Stayed 7 nights in Oct 2025

2/10 Terrible

Brigette

Liked: Cleanliness, staff & service
Stay away from room 421 unless u want to stay in a room that smells like mold/water damage & fish. They then moved us to room 420. The room had no hot water. & had no water pressure. Think trying to brush ur teeth & all your spit just stays in the sink because u have the water on full blast & it wont go down the drain unless u wipe it up. They definitely need to fix a few things in this hotel. Ooo yeah the back door of the hotel on 1st floor is broken. Soo you have no security soo any1 can come in & out any time of night.
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2025

6/10 Okay

Devasenathipathi

Traveled with family and small children
Liked: Staff & service
Basic hotel for quick stop-over.
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew

Stayed 2 nights in Oct 2025