4/10 Poor
Verified traveler
Traveled with family
Dec 27, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good effort, if no effort was the goal.
**Title: Springhill Suites Buckhead: A Holiday Horror Story**
⭐️⭐️☆☆☆
My stay at Springhill Suites in Buckhead, Atlanta was a masterclass in how to ruin a holiday.
Let's start with the cleanliness - or rather, the lack thereof. The hotel was so dirty, you'd think they were going for an industrial grim aesthetic. Dust was the decor, and don't get me started on the floors; they were stickier than a freshly opened jar of honey.
Staffing was a laugh. Asking for basic amenities like pillows and blankets was like requesting a moon rock. The front desk informed me, with all the warmth of a winter storm, that housekeeping was on holiday. You'd think they'd have backups, but no - it's a holiday for everyone, apparently, including guest comfort.
When I went down to get these essentials myself, the experience was surreal. They couldn't provide a pillow, but they offered a blanket with the brilliant suggestion to stuff it into a pillowcase. Ingenious, right? Like solving a puzzle with half the pieces missing.
The layout of the hotel? It's like a labyrinth for the lost. Every turn was confusing, every corridor seemed to lead nowhere useful, making you feel like you're in some sort of endurance test rather than a hotel.
So, if you're in the mood for an adventure where survival skills are more crucial than luxury, where every night feels like a gamble on whether you'll actually get to sleep, then Springhill Suites Buckhead is your place. Just pack your own pillows.
Verified traveler
Stayed 1 night in Dec 2024