4/10 Poor
Donna
Jan 11, 2026
Disliked: Amenities
I’m a mom to a 3 year old - this “staycation” was supposed to be my big holiday gift. At check in, I waited in line while other guests had their stays thoroughly explained to them, including what was available to them, breakfast, etc., and when I checked in I had to ask all of the questions to get these answers. It wasn’t a warm welcome.
Then, I got to my room. The paint was chipped on the walls, the furniture needed buffing and cleaning. And the mattress was so uncomfortable. I could feel the springs and felt the effects of it in my back for a week. I was also placed next to a super loud family and across from a staircase - which their children used often.
I visited the spa - which was loud (alarms going off, loud guests). I was given a pair of sandals two sizes too small. My massage was not great. I’m not sure how this passed for a luxury spa experience at a 5 star hotel - I didn’t feel the masseuse had proper knowledge of muscle groups and it felt she was going through the motions. I was also super distracted by her nails on my skin, as she had almond acrylics / gel that extended .5-1” past her fingertips. Isn’t that unhygienic?
Then I returned to my room to eat my feelings and try to salvage my gift. And even the food was lacking. I am just baffled at how this hotel has 5 stars.
I NEVER leave reviews. But my email went unanswered. I don’t want others being grossly overcharged for a mediocre experience, especially in this economy.
Donna
Stayed 1 night in Dec 2025
