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Aparthotel

Castaways Resort

4.0 star property

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Photo gallery for Castaways Resort

View from property
Full breakfast for a fee
Balcony
Couples treatment rooms, body treatments, aromatherapy, body wraps
LCD TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
$157
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
685 Karioitahi Road, Karioitahi Beach, Lake Puketi, Auckland, 2683
  • Place, Karioitahi Beach
    ‪5 min walk‬
  • Place, Sky Tower
  • Place, Auckland Ferry Terminal
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪64 min drive‬

Room options

View all photos for Standard Chalet, 2 Bedrooms, Kitchen, Ocean View (Chalet)

Standard Chalet, 2 Bedrooms, Kitchen, Ocean View (Chalet) | Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Chalet, 2 Bedrooms, Kitchen, Ocean View (Chalet)

8.0 out of 10
Very good
(1 review)
  • 969 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Standard Studio, Kitchenette, Ocean View (Stylish Studio)

Standard Studio, Kitchenette, Ocean View (Stylish Studio) | Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Studio, Kitchenette, Ocean View (Stylish Studio)

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Chalet, 2 Bedrooms, Kitchenette, Ocean View (Chalet)

Deluxe Chalet, 2 Bedrooms, Kitchenette, Ocean View (Chalet) | Desk, iron/ironing board, cribs/infant beds, free WiFi

Deluxe Chalet, 2 Bedrooms, Kitchenette, Ocean View (Chalet)

9.0 out of 10
Wonderful
(2 reviews)
  • 969 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for One Bedroom Villa

Desk, iron/ironing board, cribs/infant beds, free WiFi

One Bedroom Villa

  • Sleeps 2

View all photos for Two Bedrooms Villa

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two Bedrooms Villa

  • Sleeps 4

View all photos for Villa, 1 Bedroom, Kitchen, Ocean View

Desk, iron/ironing board, cribs/infant beds, free WiFi

Villa, 1 Bedroom, Kitchen, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 969 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Kitchen, Ocean View

Desk, iron/ironing board, cribs/infant beds, free WiFi

Villa, 2 Bedrooms, Kitchen, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 1346 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Studio

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio

  • Sleeps 2

View all photos for Standard Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

  • 269 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Villa, 3 Bedrooms, Kitchen, Ocean View

Desk, iron/ironing board, cribs/infant beds, free WiFi

Deluxe Villa, 3 Bedrooms, Kitchen, Ocean View

  • 1722 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Two Bedrooms Chalet with Sea View

Desk, iron/ironing board, cribs/infant beds, free WiFi

Deluxe Two Bedrooms Chalet with Sea View

  • Sleeps 2

View all photos for Three Bedroom VIlla

Desk, iron/ironing board, cribs/infant beds, free WiFi

Three Bedroom VIlla

  • Sleeps 6

View all photos for King Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

King Room

  • Sleeps 2

View all photos for Two Bedroom Chalet

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two Bedroom Chalet

  • Sleeps 4

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About this property

Castaways Resort

4-star Lake Puketi aparthotel with restaurant
Guests of this beach aparthotel will appreciate convenient onsite amenities such as massage/treatment rooms and barbecue grills. Each apartment provides a coffee/tea maker and free tea bags/instant coffee, plus free WiFi and an LCD TV with cable channels. Additional amenities include room service, a hair dryer, and a shower. Weekly housekeeping is available.
Castaways Resort offers 25 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Lake Puketi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Bersantai Day Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Castaways Resort features a full-service spa. Dining options at the aparthotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 646 square feet (60 square meters) include a conference center. This beach aparthotel also offers spa services, a terrace, and barbecue grills. Onsite self parking is complimentary.

Castaways Resort is a smoke-free property.

Full breakfasts are available for a surcharge.
Castaways Resort has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Spa treatment rooms

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children stay free (see details)
  • Crib: NZD 30 per stay

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

Dining

  • Full breakfast available for a fee: NZD 20 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • 3 meeting rooms
  • Conference center (646 square feet of space)
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Iron/ironing board
  • Limited-hour front desk
  • Meal delivery service
  • Phone
  • Wedding services
  • Weekly housekeeping

Things to do

  • Archery

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 25 units
  • Banquet hall
  • Built in 2004
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for NZD 30 per stay

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 20 to 40 per person
  • Crib (infant bed) fee: NZD 30 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Castaways Lodge Lake Puketi
Castaways Lake Puketi
Castaways Resort Lake Puketi
Castaways Resort Hotel
Castaways Resort Lake Puketi
Castaways Resort Hotel Lake Puketi

Castaways Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 337 reviews
Rating 8 - Good. 85 out of 337 reviews
Rating 6 - Okay. 15 out of 337 reviews
Rating 4 - Poor. 10 out of 337 reviews
Rating 2 - Terrible. 3 out of 337 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shivani, Auckland

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Soo

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

krishan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Good getaway option for aucklanders
Stayed 1 night in Aug 2025

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort

Perfect Getaway

It was truly an amazing experience. One of the most beautiful and pleasant moments of my life. The people, the villa, the food, and the view were all worth while. I hope to come back again!
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
View was amazing but that is probably it. The rooms were a little outdated but the overall stay was good. Hotel breakfast was average, with small selection of hot food, bread and dessert. Check-out was annoying as there was only one person at the counter, so if the person at the front of the queue had an issue to resolve, everyone else had to wait. There were multiple teams who had major issues with room service so had to stand there for over 20 minutes just to hand over the keys.
Stayed 1 night in Jun 2025

4/10 Poor

Col

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room service food was cold for which I received only a 20% discount!!! Should have been free. Trying to reach anyone in the resort via the phone system was a nightmare. I would never go to this resort ever again
Stayed 1 night in Jun 2025

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the service is excellent.
Stayed 2 nights in Jun 2025

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Frankco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome holiday break away with amazing views and friendly staff. Very peaceful and good for the soul. Will gladly recommend this resort and will be making this my one-stop quick breakaway.
Stayed 1 night in May 2025

10/10 Excellent

Anita

Stayed 2 nights in May 2025

10/10 Excellent

Frankco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A real hidden gem outside of Auckland, felt like an island on its own and the name Castaways really live up to its name with amazing views. The Villa was exceptional clean and the service from reception to everyone was fantastic.
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ray - Tanya

Liked: Cleanliness, room comfort
Great peaceful place to wind down and enjoy
Stayed 3 nights in Apr 2025

10/10 Excellent

Vatsal

Liked: Cleanliness, property conditions & facilities
The restaurant is very for the breakfast, very small amount of options for vegans or vegetarians. There is definitely a room for improvement for the restaurant. Otherwise we loved our stay. Thank you
Stayed 1 night in Apr 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check was easy and prompt. Friendly staff. Asked for an accessible unit and this was no problem
Stayed 1 night in Apr 2025

10/10 Excellent

Farhana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact that the property manager addressed our concerns promptly and provided solutions. Excellent customer service.
Stayed 2 nights in Apr 2025

8/10 Good

Cheryle

Liked: Cleanliness, room comfort

Highs and Lows.

A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand. Meals at the Restaurant both day and night were delicious.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing waterfront getaway, only an hour away from Auckland!
Stayed 1 night in Mar 2025

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Came back for our anniversary (we got married here 8 years ago). Only downfall was we were in a 1 bedroom unit joined to a villa, the bedroom had no kitchen facilities, no coffee and no cutlery other than teaspoons. But we would stay here again and staff were very accommodating
Stayed 1 night in Mar 2025

10/10 Excellent

Alpana

Stayed 1 night in Mar 2025

10/10 Excellent

Tracey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, well designed chalets inside and for privacy with view outside.
Stayed 1 night in Mar 2025

10/10 Excellent

Corrie Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The villa was like new inside, super clean and comfortable. Great views of the sunrise, sunset and the stars and moon. Make sure to replan golf cart pick ups before 8 am. Only other issue I had was asking to cancel or move 2 days (over a month and a half before the trip) to a sister property, they said they were fully booked so I would have to cancel the entire stay and try to rebook again for the new dates I wanted. I even offered to stay at a sister property in areas where excursions that had been booked and were several hours away.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kathryn, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Castaways Resort was wonderful. The chalet was clean, comfortable, and had a wonderful view of the sea. The restaurant was good and had a great variety for breakfast. It is out of the way, but if you’re looking for someplace remote and quiet, this place is excellent.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shivani, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Castaways is a fantastic property to stay at. The location, the views from our chalet, were all incredible! Deepak at the reception was very accommodating and most helpful with our queries and requests. If you want to truly unwind and relax, then this resort is an absolute must!! The best part is that you can arrive here (from Auckland) in an hour and feel like you’re so far away from the hustle and bustle of the city. 👍🤗
Stayed 2 nights in Feb 2025

4/10 Poor

Ingrid

Traveled with partner
Disliked: Staff & service, amenities
More than a view is needed for a pleasant stay. To classify the property as a resort is a stretch. Calling and waiting for a golf buggy to take you everywhere, including to your car is ridiculous. Also, the villas are not properly sound proofed to rent to two different sets of guests. Worst of all, the cleaning services were completely unreliable. We were even told we had to be in the villa when cleaners came. We didn’t travel 12,000km to sit in a room waiting for the cleaners to come! As beautiful as the view is, we can’t recommend the Castaways Resort for more than a one night stay.
Stayed 26 nights in Jan 2025