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City of Sails Motel

4.0 star property

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Photo gallery for City of Sails Motel

Standard Studio, 1 Queen Bed with Sofa bed | 1 bedroom, desk, blackout drapes, iron/ironing board
Standard Room, 1 Queen Bed | Living area | 43-inch Smart TV with satellite channels, TV
Garden
Family Apartment, Multiple Beds | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Room service
  • Housekeeping
  • Kitchen
  • Laundry
  • Parking included
$104
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
219 Shakespeare Road, Auckland, 0620
  • North Shore Hospital
    ‪3 min walk‬
  • Eventfinda Stadium
    ‪11 min walk‬
  • Takapuna Beach
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪32 min drive‬

Room options

View all photos for Family Apartment, Multiple Beds

Family Apartment, Multiple Beds | 1 bedroom, desk, blackout drapes, iron/ironing board

Family Apartment, Multiple Beds

  • 807 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Trundle Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, 1 Queen Bed with Sofa bed

Standard Studio, 1 Queen Bed with Sofa bed | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Studio, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Standard Triple Room, 1 Bedroom, Jetted Tub

Standard Triple Room, 1 Bedroom, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Triple Room, 1 Bedroom, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Jetted Tub

Standard Room, 1 Queen Bed, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Studio, 1 Queen Bed, Ground Floor

Basic Studio, 1 Queen Bed, Ground Floor | 1 bedroom, desk, blackout drapes, iron/ironing board

Basic Studio, 1 Queen Bed, Ground Floor

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Triple Room, Multiple Beds

Executive Triple Room, Multiple Beds | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Triple Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About this property

City of Sails Motel

4-star motel in Takapuna
Along with spa services, this smoke-free motel has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, tour/ticket assistance, and a garden are onsite.
City of Sails Motel offers 16 accommodations with complimentary newspapers and coffee/tea makers. 43-inch Smart televisions come with premium satellite channels. Accommodations at this 4-star motel have kitchenettes with refrigerators and microwaves. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.
City of Sails Motel features spa services, tour/ticket assistance, and a garden. Wireless Internet access is complimentary. This eco-certified motel also offers complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Complimentary self parking is available on site.

City of Sails Motel is a smoke-free property.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 9:30 AM - 6:30 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 30.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 30.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

City Sails Motel
City Sails Motel Takapuna
City Sails Takapuna
City of Sails Motel Motel
City of Sails Motel Auckland
City of Sails Motel Motel Auckland

City of Sails Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 277 reviews
Rating 8 - Good. 126 out of 277 reviews
Rating 6 - Okay. 29 out of 277 reviews
Rating 4 - Poor. 6 out of 277 reviews
Rating 2 - Terrible. 3 out of 277 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Rochelle

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location and size of the room was perfect for a one night stay for a family of five. What was rude was being called after being stuck in traffic saying they were going to close if we didn’t check in by a set time. The. They weren’t even there at check out. Also, milk in fridge was off by a month. Pays to check the small things. No breakfast for the kids as a result.
Stayed 1 night in May 2025

8/10 Good

Paula

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
The motel is a bit run down and doesnt look like much from the outside. But the room is large with plwnty of space, balcony, couch, table and chairs, desk and kitchenette. The room walls are very thin and unfortunately we had some very inconsiderate neighbours which let the stay down. The water pressure wasnt great but the toiletries supplied were nice. Walking distance to supermarket and eateries.
Stayed 2 nights in May 2025

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal for my needs

I asked to change the booking to 1 person on arrival, due to friend cancelling, but this was kindly done. Friendly staff. The spa bath was great after a long flight and days of walking. Close to hospital and hospice, & conveniently placed to easily get into the city using the frequent buses from Smales Farm (5 mins walk), although its position means a lot of traffic noise. It took a while to get the best wifi on 2nd floor. All davilities as described.
Stayed 4 nights in May 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, tidy and well located. Easy onsite parking.
Stayed 1 night in Apr 2025

6/10 Okay

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived during rush hour. It is impossible to turn in to the motel and you have to drive past and come back.Very stressful when you reach my age !!
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Room was very tidy and nice, easy check-in great location. Only letdown was the floor in the bathroom hadn’t been swept from previous guests
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our event. Great for hospital location an easy 4 min walk.
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jardyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super friendly and nice. Was easy to work out our rooms location. The jetted bath was the highlight of our stay.
Stayed 1 night in Jan 2025

6/10 Okay

Colleen

Traveled with partner
Liked: Cleanliness, staff & service
spa bath facilities promoted in advertisement. Bath seems as though it was falling apart. Needed a ladder to get into. Basin cracked and grout missing from tiles on floor.
Stayed 1 night in Dec 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, amenities
This property was conveniently located, clean & the beds were very comfortable. We booked a room upstairs as we wanted the spa bath. The spa bath was huge but unfortunately we could not get the jets to work. We would suggest a set of instructions.
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access off motorway,staff very helpful,nice quiet unit. Would defimitely stay there again
Stayed 2 nights in Nov 2024

8/10 Good

Zai Long

Liked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 2 nights in Nov 2024

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Bernadette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

8/10 Good

M C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, just the over powering room deodorizer, very strong and triggered my adthma, had to opensliding doors for about an hour to air it out.
Stayed 1 night in Nov 2024

8/10 Good

Lynaire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and handy to Eventfinda stadium Staff were super friendly and helpful 😄
Stayed 2 nights in Nov 2024

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
WiFi reception and mobile reception very poor in Ground floor unit - it is like a reinforced concrete bunker.
Stayed 4 nights in Sep 2024

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and very spacious!!! Will gladly stay again!!!
Stayed 1 night in May 2024

8/10 Good

Cherryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy distance to walk to the hospital. Mitel contained all I needed thank you.
Stayed 1 night in May 2024

8/10 Good

Warwick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The occupants of one of the other units was rather raucous
Stayed 3 nights in May 2024

2/10 Terrible

john

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Dishonest and disgusting .

DO NOT STAY HERE. On a busy HWY. Extra charges for laundry AND a spoonful of soap ? Carpet is tired. Not convenient to restaurants. Small parking spaces. Loud screaming at 3AM both nights. No lift. Dated bathrooms. Charged for stolen/broken appliance which DID not happen. 40 years and thousands of hotel stays and this was the WORST experience.
Stayed 2 nights in Apr 2024

8/10 Good

Jonathon

Liked: Cleanliness
Property was okay, had some permanent or semi permanent residents in dome of the rooms
Stayed 2 nights in Mar 2024