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Crowne Plaza Auckland by IHG

4.0 star property

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1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe
Exterior
Suite, 1 King Bed, Balcony, Ocean View (Balcony) | View from room
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
128 Albert St, Auckland, 1010
  • Sky Tower
    ‪2 min walk‬
  • SkyCity Casino
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Premium Room

Room amenity

Premium Room

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Shower, free toiletries, hair dryer, bathrobes

Standard Room, 1 King Bed, Accessible Bathtub

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor)

Premium Room, 1 King Bed, Club Lounge Access (High Floor) | View from room

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

  • 344 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Club Lounge Access (High Floor)

Room amenity

Premium Room, 2 Queen Beds, Club Lounge Access (High Floor)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

View from room

Premium Room, 1 King Bed

  • 344 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Room amenity

Standard Room, 2 Queen Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Room amenity

Standard Room

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View (Balcony)

Suite, 1 King Bed, Balcony, Ocean View (Balcony) | View from room

Suite, 1 King Bed, Balcony, Ocean View (Balcony)

  • 915 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View (Balcony)

Room amenity

Premium Room, 1 King Bed, Balcony, Ocean View (Balcony)

  • 356 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View (High Floor)

Room amenity

Standard Room, 2 Queen Beds, City View (High Floor)

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

Room amenity

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High Floor)

Room amenity

Standard Room, 1 King Bed, City View (High Floor)

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Room amenity

Standard Room, 1 King Bed (High Floor)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access, City View (High Floor)

Room amenity

Premium Room, 1 King Bed, Club Lounge Access, City View (High Floor)

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access

Room amenity

Premium Room, 1 King Bed, Club Lounge Access

  • 431 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

SkyCity Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1728)
$147 nightly
The price was $155
The price is $147 total
includes taxes & fees
SkyCity Hotel

About this property

Crowne Plaza Auckland by IHG

4-star hotel in Auckland Central Business District
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a sauna, a 24-hour business center, and a conference center are onsite.
Crowne Plaza Auckland by IHG offers 352 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Crowne Plaza Auckland by IHG features a sauna and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 10 meeting rooms. Event facilities measuring 10118 square feet (940 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Crowne Plaza Auckland by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Aria Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

Chinese (Mandarin), Czech, Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (NZD 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aria Restaurant and Bar

Things to do

  • 24-hour gym
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (10,118 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from April 28 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Front desk

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Self parking fee: NZD 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Auckland Crowne Plaza
Crowne Plaza Auckland
Crowne Plaza Hotel Auckland
Crowne Plaza Auckland Hotel Auckland Central
Crowne Plaza Auckland New Zealand
Crowne Plaza Auckland Hotel

Crowne Plaza Auckland by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1000 reviews
Rating 8 - Good. 288 out of 1000 reviews
Rating 6 - Okay. 65 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Room was great. Exec lounge a nice touch.
Stayed 2 nights in Feb 2025

10/10 Excellent

michael

Liked: Amenities
Awesome
Stayed 2 nights in Feb 2025

4/10 Poor

Yuri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Rodolfo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean. Easy parking.
Stayed 2 nights in Feb 2025

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Very good breakfast. Spacious room.
Stayed 3 nights in Feb 2025

10/10 Excellent

Irma

Liked: Property conditions & facilities
Awesome stay - our go to
Stayed 2 nights in Feb 2025

8/10 Good

Jeanne, Carlsbad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The issue we had was a power outage thru the hotel on Friday evening. This was a major problem.
Stayed 1 night in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2025

6/10 Okay

CHUNYI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant service is awful

The room is nice and clean, but the restaurant lady is not friendly at all! The food is good, the atmosphere is good, but the service is on the contrary. Her impatience and poker face really needs to be improved!
Stayed 1 night in Feb 2025

8/10 Good

Liz

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Surrounding area is being redeveloped which made for difficult access.
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had traveled 19 hours and we totalling exhausted. We arrived early to hotel and was told that our room wouldnt be available for 5 hours. We sat in lobby and shortly, the manager Otis came to us and told us he was working on it. We got a room. Otis is the best!!
Stayed 1 night in Feb 2025

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, currently blighted by road works at the front of the building.
Stayed 2 nights in Feb 2025

10/10 Excellent

Corinne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Famly of 4. Hotel was clean and comfortable and service was impeccable. They're doing a lot of construction right in front of the hotel so it's a bit hard to get in/out of and dirty. But otherwise, it's close to many restaurants and stores, and steps away from the Sky Tower. Would happily stay again.
Stayed 1 night in Feb 2025

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Nice stay

Nice stay, very professional staff that handled an electrical outage with grace.
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent choice

The staff was very accommodating, friendly and a pleasure. Excellent service . The beds were so comfortable. Room very clean. Breakfast was the best.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Norman

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with convenient location and wonderful breakfast buffet
Stayed 1 night in Feb 2025

8/10 Good

jacinda

Great location, though significant construction on street out front. Lobby smell/air flow was poor; upon entering, there was always an unpleasant/stale smell. Our room floor (18) and hotel room was not affected. Elevator system was intuitive and efficient. Check in was extremely professional and pleasant. Hotel was quiet overnight.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
In my bathroom I found used toothbrush, dirty towel
Stayed 1 night in Feb 2025

8/10 Good

Teri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

The staff was very accommodating. Although pricey, the breakfast buffet was great. Decor was dated but in good shape and the rooms were spacious. The location was good except for the construction out front which made things a bit tricky. This is the 6th year of construction. It met our needs but we probably wouldn’t book here again.
Stayed 2 nights in Feb 2025

8/10 Good

Fred

Good Had a problem with uber picking up at the hotel because of all the construction near bye Other than that very nice hotel and nice staff
Stayed 4 nights in Feb 2025