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Four Points by Sheraton Auckland

4.5 star property

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Photo gallery for Four Points by Sheraton Auckland

1 bedroom, premium bedding, minibar, in-room safe
Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services
Serves lunch and dinner
Lobby
Suite, 2 Bedrooms, Tower (View) | Private kitchen | Mini-fridge, coffee/tea maker, electric kettle

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
$131
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
396 Queen Street, Auckland, Auckland, 1010
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Place, Spark Arena
    ‪19 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(51 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Corner

9.6 out of 10
Exceptional
(15 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(10 reviews)
  • 387 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

View from room

Room, 1 King Bed, Non Smoking, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 King Bed, Non Smoking, City View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 539 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • 968 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Tower

10.0 out of 10
Exceptional
(3 reviews)
  • 247 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Auckland

4.5-star hotel in Auckland Central Business District
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Four Points by Sheraton Auckland offers 255 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 2045 square feet (190 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Four Points by Sheraton Auckland is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Queen's Head Bar & Eatery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
The Churchill - This bar specializes in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per night)
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered self parking fee: NZD 35 per night (in/out privileges)
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 460 out of 766 reviews
Rating 8 - Good. 215 out of 766 reviews
Rating 6 - Okay. 58 out of 766 reviews
Rating 4 - Poor. 21 out of 766 reviews
Rating 2 - Terrible. 12 out of 766 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Buddhika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a comfortable stay. Cleanliness is good. There's a rooftop bar with a good view of the city. Only thing I didn't enjoy was having to pay for parking in addition to the hotel fee.
Stayed 5 nights in Jul 2025

8/10 Good

Caitlin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Lynn

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Catarina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel close to the Sky Tower and Auckland University of Technology. Good breakfast.
Stayed 2 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, amenities
Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Reeta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe to walk around town.
Stayed 4 nights in Apr 2025

10/10 Excellent

Niki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great location perfect for the show we were going to
Stayed 1 night in May 2025

8/10 Good

Lindsay

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room very nice but quite small. Television didn’t work well, and only local TV channel available
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Emmanuel B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok for a high end hotel

Nice hotel in the heart of the city. Very convenient location. Only issue was that for the price and the luxury expected, there was no bath tub. Bed was very comfortable but kept on sliding from the wall. No bathrobes and no swimming pool nor sauna. Gym was basic.
Stayed 2 nights in May 2025

10/10 Excellent

Lyn and John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super one night stay

A comfortable on night stay. Greta bed and quite room on 15th level with harbour view which was unexpected. We took the offer of joining the Marriott club this time as we have stayed here a few time. We were immediately given a discount on drinks at the bar. We had a car to park and opted for valet as we didn’t want to fuss with the self park option. The parking package included a breakfast buffet for 2 - this was great value and the breakfast was excellent. Very nice omelet to order, pastries and the usual buffet fare. Great front desk service too
Stayed 1 night in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid chain hotel in good downtown location

Solid hotel. Good location for downtown and tbe university. Breakfast expensive but was good. Room spacious. Staff friendly and professional.
Stayed 3 nights in Jan 2025

8/10 Good

Alistair

Stayed 1 night in Mar 2025

6/10 Okay

Kaylene

Disliked: Cleanliness, staff & service, amenities
Dirty sheets! Had to wait for ages to get them changed which is annoying when you’re ready for bed. Ironing board - no iron. Another hour wait. No decent coffee in room or pod machine - I’ve paid much less for accommodation and received better. Definitely not Sheraton standard.
Stayed 2 nights in Apr 2025

8/10 Good

Roberta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2025

10/10 Excellent

Shianne

Stayed 2 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and professional staff. Great breakfast!
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay especially if going to events at the Town Hall or Civic. Super convenient and a quality hotel stay. Really enjoy the ability to walk to shopping, food and drinking spots. Churchill roof top bar is really nice too. Very friendly and helpful staff.
Stayed 1 night in Apr 2025

8/10 Good

Alison

Traveled with family
Liked: Amenities
Room wasn’t available upon check-in (not available until 4.20pm). However, staff provided some drinks vouchers and were apologetic about the delay. Deluxe room is spacious, Churchill roof top bar good experience with helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Meng

Stayed 2 nights in Mar 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025