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Waitakere Resort & Spa

4.0 star property

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Photo gallery for Waitakere Resort & Spa

Breakfast, lunch and dinner served
Apartment, City View | Living area | Flat-screen TV
Garden Spa View Apartment | Private kitchen | Fridge, coffee/tea maker
Luxury Villa, City View | Premium bedding, in-room safe, desk, blackout drapes
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym

Explore the area

Map
573 Scenic Drive, Auckland, 0612
  • Waitakere Ranges
    ‪7 min drive‬
  • Auckland Zoo
    ‪22 min drive‬
  • Piha Beach
    ‪23 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪46 min drive‬

Room options

View all photos for Garden Spa Apartment

Garden Spa Apartment | Premium bedding, in-room safe, desk, blackout drapes

Garden Spa Apartment

  • 484 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden Spa View Apartment

Garden Spa View Apartment | Premium bedding, in-room safe, desk, blackout drapes

Garden Spa View Apartment

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Premier Room, City View

Premium bedding, in-room safe, desk, blackout drapes

Premier Room, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Villa, City View

Luxury Villa, City View | Living area | Flat-screen TV

Luxury Villa, City View

  • 1023 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Loft Room

Loft Room | Premium bedding, in-room safe, desk, blackout drapes

Loft Room

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Apartment, City View

Apartment, City View | Premium bedding, in-room safe, desk, blackout drapes

Apartment, City View

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Bathroom | Eco-friendly toiletries, hair dryer, towels

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Premier Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Loft

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Garden SPA View Apartment

Premium bedding, in-room safe, desk, blackout drapes

Garden SPA View Apartment

  • Sleeps 3
  • 1 King Bed

Two-Bedroom Apartment With City View

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Garden SPA Apartment

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Gate Villa

Premium bedding, in-room safe, desk, blackout drapes

Luxury Gate Villa

  • Sleeps 4
  • 1 King Bed

The Gate Villa

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

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About this property

Waitakere Resort & Spa

4-star hotel in Waiatarua
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a conference center are onsite.
Waitakere Resort & Spa offers 26 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Waitakere Resort & Spa provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 861 square feet (80 square meters) include a conference center. This business-friendly hotel also offers a library, a terrace, and multilingual staff. Complimentary uncovered self parking is available on site.

Waitakere Resort & Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Waitakere Resort & Spa - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: NZD 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waitakere Resort & Spa

Things to do

  • Gym
  • Helicopter/airplane tours
  • Library
  • Outdoor pool
  • Sauna
  • TV in common areas

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (861 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 5 and younger are not allowed at this property from January to December; the rest of the year they are welcome
Rollaway/extra beds are available for NZD 35.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately NZD 30.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 5 years old and younger are not permitted from January to December
Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Auckland's Waitakere Estate Heritage Collection Hotel Waiatarua
Auckland's Waitakere Estate Hotel
Auckland's Waitakere Estate Hotel Waiatarua
Auckland's Waitakere Estate Waiatarua
Waitakere Estate
Auckland`s Waitakere Estate Hotel Waiatarua
Auckland's Waitakere Estate Heritage Boutique Collection Hotel
Auckland's Waitakere Estate Heritage Collection Hotel
Auckland's Waitakere Estate Heritage Collection Waiatarua
Waitakere Resort Spa
Waitakere Resort & Spa Hotel
Waitakere Resort & Spa Auckland
Heritage Collection Waitakere Estate
Waitakere Resort & Spa Hotel Auckland

Waitakere Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 449 reviews
Rating 8 - Good. 145 out of 449 reviews
Rating 6 - Okay. 35 out of 449 reviews
Rating 4 - Poor. 19 out of 449 reviews
Rating 2 - Terrible. 15 out of 449 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Roger

Liked: Cleanliness, staff & service
The Lamb Kebabs were tough and unappetizing. More like small Hamburger fillers.
Stayed 1 night in Dec 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous bush setting with amazing views of Auckland City
Stayed 1 night in Nov 2024

4/10 Poor

Danielle

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I never leave a bad review on anything and I travel fairly often so it has to be quite bad for me to say anything. There was hair EVERYWHERE (no exaggeration, there were probably 30 or more in there and I don't know that it had ever been cleaned) in the drawer under the sink and someone's used toothpaste container. There was a layer of dust on the hair dryer holder that was so thick it can't have been cleaned in years. The hair dryer had no cover anymore so you could just touch the metal and burn yourself. The drive was incredibly unsafe and there wasn't enough room for two cars so you had to keep the windows down to listen for traffic. They would run out of parking at dinner time so people staying couldn't park close to their rooms. It's also far from everything so it's very inconvenient. It won't let me include photos of how disgusting it was but I have them...
Stayed 3 nights in Nov 2024

8/10 Good

rowena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 days very beautiful place to stay, fresh air and friendly staff. Fresh towels everyday. Gym room was good. Pool was nice too. Only gave 4 stars due to noise from other tourists in the hotel, too noisy late at night, when trying to rest. I would stay here again, thankyou.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couple of nights
Lovely resort, nice gardens and rainforest, service with a smile, comfy room and beds with girgeous views to the city, wonderful meal at restaurant and good breakfast - old world charm could not fault stay! Thank you.
Stayed 2 nights in Oct 2024

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful location
Stayed 1 night in Oct 2024

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, dinner and breakfast awesome, view from the room is beautiful, a nice quiet place. Perfect to refresh the mind and body.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it was raining, you could access everything under cover, restaurant , gym & our room
Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning views. Front staff were more than friendly. We will be back
Stayed 2 nights in Jul 2024

8/10 Good

Beth

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
The dinner, views and staff were all amazing. Property is showing its age but i have read in other reviews that the managers have a scheduling of works to assist. Well worth supporing through this. Super quiet and peacful!!
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Stayed 1 night in Jun 2024

10/10 Excellent

Trish

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views, very inviting and accommodating staff. Loved our little getaway
Stayed 1 night in Jun 2024

6/10 Okay

Jacinta

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room was old for the price we paid, musty smell and the chairs were dirty. Had a massage which was nice and the girls were lovely, but signage would be good to be able to find it. Dinner was amazing, everything we had was delicious. Breakfast was a let down, ordered omelette but it was really undercooked. Staff were helpful and brought back into kitchen to finish cooking. Always enjoy coming here but the room and breakfast let it down this time. Will def be back for dinner!
Stayed 1 night in Jun 2024

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely out of the way spot
Stayed 1 night in Jun 2024

10/10 Excellent

Braiden

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay if you didn't want to be in the main city of Auckland. It was in the mountains, very quiet & peaceful.
Stayed 4 nights in Mar 2024

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location with stunning views
Amazing location with great staff and superb food. We had a wonderful stay and can’t rate this resort as high as it deserves.
View from our room
Stayed 2 nights in Feb 2024

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the reception desk was fantastic! Friendly and very helpful.
Stayed 1 night in Feb 2024