5-star hotel in Auckland Central Business District
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning.
Horizon by SkyCity offers 303 air-conditioned accommodations with minibars and safes. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This luxury hotel also offers concierge services, dry cleaning/laundry services, and a front-desk safe. Onsite parking is available (surcharge).
Horizon by SkyCity is a smoke-free property.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
The Grill - Onsite restaurant.
Onyx - Onsite lobby lounge. Open daily.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Secured, covered valet parking on site (NZD 60 per night)
Food and drink
Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 45 for adults and NZD 24 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Restaurants on site
Onyx
The Grill
Family friendly
In-room crib
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The property charges 1.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child per adult, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately NZD 45 for adults and NZD 24 for children
Covered valet parking fee: NZD 60 per night
Credit card charges are subject to a surcharge of 1.8 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 058-301-884
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Horizon by SkyCity Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Breakfast restaurant management was very poor over easy egg for 3 days was hard and burned take long to service poor service
And cleaning room service wasn’t good
I had a big issue sorting out my reservation with the hotel. After numerous messages emails and calls they finally figured out that the portal wasn’t syncing with the system and finally found my reservation.
Beautifull hotel amazing room and bathroom. Very good breakfast thanks to Vvindu such a nice employe always smilling. Special thanks to Mr. Kent the Senior Concierge very helpfull and Miss Anh or Han at the reception very professionnel and very nice. We highly recommanded this hôtel
This is at best a 3 star hotel. We received really poor service. The room was cleaned at 4.30pm everyday, requested it being cleaned earlier and the front desk staff said they would do their best with a really impolite and passive aggressive attitude.
On the third day, they clearly rushed the cleaning. No vacuuming, bathroom was dirty, table wasn’t cleaned. I called to complain and was told they’d put be through to housekeeping to request another cleaning later that day (we had waited already until 4pm!). I requested to speak to the manager on site to which I was told there was no manager on site.
The front desk staff couldn’t understand why this was an issue. I requested a call back from the manager. No one ever called. No one really cared. I went downstairs that night to follow up. There was not even a note on the record about it.
The service and the hotel is at its best a Holiday In. Category. I wouldn’t go back.
Beautiful property. Super clean rooms and very comfortable beds. Loved the coffee and tea selections and room service dining was really tasty and great service. Thank you for a wonderful stay!
This fabulous hotel is across the road from the Airport SkyDrive shuttle service, which makes it perfect for travellers.
As it’s a fairly new hotel, the rooms are stylish and very well appointed.
Fabulous hotel in every respect. Just a bit surprised there is no body lotion in the bathroom amenities, for a 5 star hotel. Would have considered that to be standard and I had relied on it being there, so didn’t bring my own.
Gorgeous room! Really state of the art technology for the lights, do not disturb, and requesting turn down service. Really love the chromecast feature for the tv and the bed feels like you’re sleeping on a cloud. Absolutely enjoyed our stay there.