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InterContinental Auckland by IHG

5.0 star property

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Suite, 1 Bedroom, Club Lounge Access, Harbor View | View from room
Exterior
Presidential Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service

Explore the area

Map
1 Queen Street, Auckland, 1010
  • Princes Wharf
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪2 min walk‬
  • Spark Arena
    ‪13 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Club Lounge Access, City View

Suite, 1 Bedroom, Club Lounge Access, City View | City view

Suite, 1 Bedroom, Club Lounge Access, City View

  • 807 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Harbor View

View from room

Classic Room, 2 Queen Beds, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Harbor View

View from room

Classic Room, 1 King Bed, Harbor View

9.2 out of 10
Wonderful
(9 reviews)
  • 366 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View | View from room

Classic Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 366 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Club Lounge Access, Harbor View

View from room

Classic Room, 1 King Bed, Club Lounge Access, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access, Harbor View

Junior Suite, 1 King Bed, Club Lounge Access, Harbor View | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed, Club Lounge Access, Harbor View

10.0 out of 10
Exceptional
(2 reviews)
  • 581 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Club Lounge Access, Harbor View

View from room

Classic Room, 2 Queen Beds, Club Lounge Access, Harbor View

  • 398 sq ft
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Premium Room, 2 Queen Beds

  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access

Suite, 1 Bedroom, Club Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Suite, 1 Bedroom, Club Lounge Access

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Harbor View

Suite, 1 Bedroom, Club Lounge Access, Harbor View | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Suite, 1 Bedroom, Club Lounge Access, Harbor View

  • 807 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room

8.6 out of 10
Excellent
(9 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

InterContinental Auckland by IHG

5-star Auckland hotel, connected to a shopping center in Auckland Central Business District
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, spa services, and concierge services are onsite. Change of towels is available on request.
InterContinental Auckland by IHG offers 139 air-conditioned accommodations with minibars and espresso makers. These individually furnished accommodations have separate sitting areas and include dining tables. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This luxury hotel also offers a fitness center, spa services, and tour/ticket assistance. Parking is available onsite for a surcharge.

InterContinental Auckland by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
InterContinental Auckland by IHG has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (NZD 70 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 24.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Designer stores
  • Gym
  • Shopping mall

Family friendly

  • Dining table
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Grab bar in shower (35 inches high)
  • Grab bar near toilet (35 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2024
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.0 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 80.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 24.5 for children
  • Covered valet parking fee: NZD 70 per night (in/out privileges)
  • Rollaway bed fee: NZD 80.00 per night
  • Credit card charges are subject to a surcharge of 3.0 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

InterContinental Auckland by IHG Hotel
Intercontinental Auckland an IHG Hotel
InterContinental Auckland by IHG Auckland
InterContinental Auckland by IHG Hotel Auckland

InterContinental Auckland by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 180 reviews
Rating 8 - Good. 18 out of 180 reviews
Rating 6 - Okay. 3 out of 180 reviews
Rating 4 - Poor. 1 out of 180 reviews
Rating 2 - Terrible. 3 out of 180 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ACL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and luxurious. Hotel is right in the centre of exciting activities.
Stayed 1 night in Dec 2024

10/10 Excellent

Zachary

Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Dry convenient location. Rey nice room, restaurant and service
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with well trained professionals as staff. Am absolutely planning to come back.
Stayed 1 night in Apr 2025

10/10 Excellent

Ian

Stayed 2 nights in Apr 2025

10/10 Excellent

CARLTON

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

We had an excellent stay at the intercontinental.I

Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The concierge staff we talked with were very young, very friendly, and not very knowledgeable about the neighborhood restaurants. They need more training from the hotel, and I'm sure they'll dial it in. But there's a risk in hiring young people who don't come from, or know very much about, Auckland.
Stayed 1 night in Apr 2025

10/10 Excellent

Muhammad, Nashvilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice. Except for the bed it made us sink into the middle.
Stayed 3 nights in Mar 2025

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome accommodation right near the quay with the ferry terminal. The room was modern and beautifully decorated. The staff was friendly, professional, and accommodating. This hotel was a great choice and we look forward to staying there again.
Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel room, but difficult to operate lighting
Stayed 1 night in Mar 2025

6/10 Okay

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 25 nights in Feb 2025

8/10 Good

Noor, Florham Park

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location across from the ferry terminal and close to shopping and restaurants. Staff were courteous an attentive. I love the filtered water station on every floor. Rooms were up-to-date and clean with motorized shades and a minibar. The only issue is there is no driveway in front of the hotel, so if you order an Uber or a taxi, or pulling up with a rental car to unload/load your bags, there is only a small space off the side of the road where you can do this. If it's occupied by a van, you're out of luck.
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, location and staff

On arrival from the cruise dock, we expected to have to store our luggage till check in. Our room was already available, which was great. The room was spacious and well equipped. The bed was a bit too soft for my husband. This was rectified within hours of him mentioning it. The restaurant was great and staff throughout the property were courteous and helpful. Our only issue was the touch pad controlling lights, aircon and window blinds. Maybe our age was the problem, as we found ourselves raising the blinds when we intended to turn on a light.
Stayed 3 nights in Mar 2025

6/10 Okay

Vicky

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Disabled room not fully accessible for multiple reasons. If you’re a wheelchair user DONT BOOK THIS HOTEL. The manager won’t listen and has no empathy. I have motor neurone disease and really struggled with this room. The sink too high for wheelchair user, deep incline into bathroom, toilet too low, bed too high, room carpeted and too small to manoeuvre wheelchair, hanging rails not wheelchair friendly. How this was passed as aDA compliant is a mystery. On a positive note the concierge was the best I’ve ever come across. Luciano. Thank you for being so kind and helpful.
Stayed 6 nights in Mar 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to port
Stayed 2 nights in Mar 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to board cruise ship across the street.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location but valet parking is not so convenience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Don

Stayed 2 nights in Mar 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and stylish room with great furnishings. Immaculately clean and prompt service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
epic hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and club lounge was nice. Room was spacious
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the proximity to the harbor and ferries
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was first class, the bed was so comfortable, bathroom well designed and very clean, and cannot fault the service.
Stayed 1 night in Mar 2025