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InterContinental Auckland by IHG

5.0 star property

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Photo gallery for InterContinental Auckland by IHG

Suite, 1 Bedroom, Club Lounge Access, Harbor View | View from room
Property amenity
Exterior
Exterior
Junior Suite, 1 King Bed, Club Lounge Access, Harbor View | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service

Explore the area

Map
1 Queen Street, Auckland, 1010
  • Princes Wharf
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪2 min walk‬
  • Spark Arena
    ‪13 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Club Lounge Access, City View

Suite, 1 Bedroom, Club Lounge Access, City View | City view

Suite, 1 Bedroom, Club Lounge Access, City View

  • City view
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Harbor View

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 2 Queen Beds, Harbor View

  • Harbor view
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Room amenity

Junior Suite, 1 King Bed

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Harbor View

Room amenity

Classic Room, 1 King Bed, Harbor View

  • Harbor view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Room amenity

Classic Room, 1 King Bed, City View

  • City view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Club Lounge Access, Harbor View

Room amenity

Classic Room, 1 King Bed, Club Lounge Access, Harbor View

  • Harbor view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access, Harbor View

Junior Suite, 1 King Bed, Club Lounge Access, Harbor View | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed, Club Lounge Access, Harbor View

  • Harbor view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Room amenity

Classic Room, 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Club Lounge Access, Harbor View

View from room

Classic Room, 2 Queen Beds, Club Lounge Access, Harbor View

  • Harbor view
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Premium Room, 2 Queen Beds

  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access

Suite, 1 Bedroom, Club Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Suite, 1 Bedroom, Club Lounge Access

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Harbor View

Suite, 1 Bedroom, Club Lounge Access, Harbor View | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Suite, 1 Bedroom, Club Lounge Access, Harbor View

  • Harbor view
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Room amenity

Classic Room

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Room amenity

Classic Room, 1 King Bed, Accessible

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

InterContinental Auckland by IHG

5-star Auckland hotel, connected to a shopping center in Auckland Central Business District
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, spa services, and concierge services are onsite. Change of towels is available on request.
InterContinental Auckland by IHG offers 139 air-conditioned accommodations with minibars and espresso makers. These individually furnished accommodations have separate sitting areas and include dining tables. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This luxury hotel also offers a fitness center, spa services, and tour/ticket assistance. Parking is available onsite for a surcharge.

InterContinental Auckland by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
InterContinental Auckland by IHG has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (NZD 70 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 24.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Designer stores
  • Gym
  • Shopping mall

Family friendly

  • Dining table
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Grab bar in shower (35 inches high)
  • Grab bar near toilet (35 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2024
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.0 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 80.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 24.5 for children
  • Covered valet parking fee: NZD 70 per night (in/out privileges)
  • Rollaway bed fee: NZD 80.00 per night
  • Credit card charges are subject to a surcharge of 3.0 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

InterContinental Auckland by IHG Hotel
Intercontinental Auckland an IHG Hotel
InterContinental Auckland by IHG Auckland
InterContinental Auckland by IHG Hotel Auckland

InterContinental Auckland by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 145 out of 169 reviews
Rating 8 - Good. 17 out of 169 reviews
Rating 6 - Okay. 3 out of 169 reviews
Rating 4 - Poor. 1 out of 169 reviews
Rating 2 - Terrible. 3 out of 169 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the proximity to the harbor and ferries
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was first class, the bed was so comfortable, bathroom well designed and very clean, and cannot fault the service.
Stayed 1 night in Mar 2025

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location!
Stayed 3 nights in Mar 2025

10/10 Excellent

Kuanghui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service was fabulous. We arrived at the hotel early in the morning after a long international flight, several hours before the usual check in time. The hotel staff was very accommodating: led us to have a breakfast in the club and made us an early check in. That helped a lot to ease the stress from the long journey. We loved everything about the hotel, the location is superbly convenient, 2 minutes to the train station, which takes you to the airport directly without changing. Much easier than taking a taxi. Many restaurants nearby within walking distance. I had recommended it to many of my friends! Thank you, ICH!
Stayed 2 nights in Feb 2025

6/10 Okay

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything works

Just one night - everything was great. Great view, great service, great room. Everything works in that hotel, fires on all cylinders. Only negative was a bit of noise from the street later into the night.
Stayed 1 night in Feb 2025

10/10 Excellent

Linda, Richmond Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how convenient it was to the poet where our cruise ship was located. The entire staff was helpful and gave great service!
Stayed 1 night in Feb 2025

10/10 Excellent

DUANE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in a great area. Fantastic staff and great club lounge.
Stayed 3 nights in Feb 2025

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities, room comfort

Service could be better

We had to ask 3 times for them to come and clean our room. Service should be better for a hotel of this level.
Stayed 1 night in Feb 2025

8/10 Good

Sendy

Liked: Cleanliness, staff & service, property conditions & facilities
there are two different sets of elevators. One of which we took was for a different company which we were not aware of and have not been alerted by the hotel staff. Embarrassing enough we were greeted by the staff who was so kind in guiding us to the right elevator for hotel guess.
Stayed 2 nights in Feb 2025

8/10 Good

stephanie

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect location

Perfect location for dinning, walks, and to get on the cruise ship.
Stayed 1 night in Feb 2025

2/10 Terrible

Min

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am fairly disappointed with my stay in the hotel. The room has no separation between the bathroom and shower. The water is all over the place on the floor after showing. The room is noisy at night till 1 am. The service in the restaurant is not acceptable. I was trying to make the reservation with the restaurant manager. Nobody called me back after calling the restaurant twice. The floor was very dirty in the restaurant during breakfast time. This is not an intercontinental standard.
Stayed 2 nights in Jan 2025

10/10 Excellent

Natano

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with awesome people.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jeffry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

marjorie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accommodations. The location was fabulous. The only negative is the lighting in the bathroom wasn’t very bright. Hard to put on makeup for women.
Stayed 3 nights in Jan 2025

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious, modern room with a great staff

Auckland was the last stop on our 26-day vacation and this was definitely the right hotel to end with. Every staff member I interacted with was friendly and helpful. The room was wonderful, with a nice view of the harbor. If you are arriving in a car (not taxi or Uber), one thing to watch out for is that they don't really have a driveway in front of the hotel. Just 2 small parking spots where you can pull in, check-in or out, pack or unpack. But if they are busy you might have to make a few laps around the block until a spot is empty.
Stayed 2 nights in Jan 2025

10/10 Excellent

Diane K Folks

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Staff, room and breakfast are top notch!
Stayed 2 nights in Jan 2025

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent
Stayed 3 nights in Dec 2024