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Marsden Viaduct Hotel

4.5 star property

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Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
City view
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Ocean views, open daily
Deluxe King Room with Marina View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Housekeeping
$96
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    ‪6 min walk‬
  • Auckland Ferry Terminal
    ‪13 min walk‬
  • Spark Arena
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Mobility Accessible, City View

Superior Room, 1 King Bed, Mobility Accessible, City View | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Superior Room, 1 King Bed, Mobility Accessible, City View

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(29 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe King Room, Non Smoking, Bathtub

9.0 out of 10
Wonderful
(8 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe King Room with Marina View

8.2 out of 10
Very good
(13 reviews)
  • 452 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Junior King Suite Balcony, Pool View

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | Terrace/patio

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower

Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower

  • 624 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Marsden Viaduct Hotel

4.5-star hotel in Auckland Central Business District
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
In addition to an indoor pool, Marsden Viaduct Hotel provides a hot tub, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers spa services, a vending machine, and multilingual staff. Guests can use the indoor pool and health club at a partner property. For a surcharge, the property provides an area shuttle within 500 meters and an airport shuttle (available 24 hours). Limited onsite parking is offered on request (surcharge), and a car charging station is available. A total renovation of this property was completed in September 2023.

Marsden Viaduct Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
LA' Maree- on site - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite - This café overlooks the ocean. Reservations are required. Open daily.
Grape and Olive- Onsite - This bar overlooks the ocean and specializes in Mediterranean cuisine. Open daily.
Box Breakfast $19 pp - Onsite café. Open daily.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 m
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 45 per night)
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Box Breakfast $19 pp
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Crib (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • No elevator
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100.0 per day
Cribs (infant beds) are available for NZD 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults, and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 9429049065527

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 199 out of 407 reviews
Rating 8 - Good. 100 out of 407 reviews
Rating 6 - Okay. 54 out of 407 reviews
Rating 4 - Poor. 28 out of 407 reviews
Rating 2 - Terrible. 26 out of 407 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central and convenient

A nice find on the waterfront in Auckland. Great bed and sheets. A couple of downers - the hotel aircon system is broken, but being fixed and the Nespresso machine in the room was broken - but overall a great choice of place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Teunisje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sushmita checked us in and helped us with everything we needed during our stay. She was top notch and went above and beyond in customer care: friendly, pleasant, accommodating, and helpful. Amrit also helped us right away to make our stay pleasant.
Stayed 3 nights in May 2025

10/10 Excellent

Hiria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would 100% reccomend to stay here
Stayed 1 night in Apr 2025

2/10 Terrible

Sam

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Do not recommend stay here. Air conditioning did not work in all rooms, and check-in horrible as itit is not accessible due to the strange nature of the room of Marsden being in the Sofitel Hotel but cannot access the reception and must call and wait 30 minutes for someone to receive and greet you with your luggage.
Stayed 3 nights in Feb 2025

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accomodating. Great location with shops and dining close by along the marina.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tom

Stayed 1 night in May 2025

4/10 Poor

Rosanna

Traveled with partner
Disliked: Staff & service
No one at reception. Had to wait 25 mins to check in. At check out the reception was also unmanned.
Stayed 1 night in May 2025

8/10 Good

Reece

Stayed 1 night in Apr 2025

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Air-conditioning was not working. Rooms felt stuffy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to Viaduct
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew, Christchurch

Stayed 2 nights in Mar 2025

2/10 Terrible

Cheryl

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Was weird that the hotel was above another hotel, was had to call them to come down and get us. Paid $45 to park our car a night, the manager had to let us into the parking as they don't give codes or cards to customers. Once upstairs we were unable to go back to our car to receive our luggage so had to go back to reception, as you can not access the carpark. Was just so weird and inconvenient. There are 400 rooms on one floor, so also was a long way to reception. Overall will never stay there again. No cooking facilities not even a microwave.
Stayed 1 night in Apr 2025

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will be back !
Stayed 1 night in Apr 2025

10/10 Excellent

Varun

Stayed 1 night in Mar 2025

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, our room was beautiful and even had a bath. Such a good location. Highly recommend it. Check in was slightly confusing as its in the Sofitel but once we shorted that (which was easy) we had a great stay and will come back again.
Stayed 1 night in Apr 2025

10/10 Excellent

Adelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean large room, comfortable bed and great location
Stayed 1 night in Apr 2025

10/10 Excellent

Aurore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

The room was big and the view was amazing. Used the pool and was alone, the weather was bad but didn't bother me. Huge bed and very comfy. So quiet even with the balcony door open.
Stayed 1 night in Apr 2025

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
Arrived at 1:00AM-- no reception. Spent 30 minutes in an elevator waiting for someone to turn up. Looked out over a bus depot that made excessive noise. Poor temperature controls on air-conditioning.. Noisy plumbing in bathroom. Just not a good hotel and should not be on an Expedia list.
Stayed 2 nights in Mar 2025

6/10 Okay

Jamie

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were awesome and very friendly. Unfortunately air conditioning didn’t work for the two nights, had to have the balcony window open which was extremely noisy, toilet constantly flushed, shower basin had hairs in it, temporary electric fan providers like sleeping next to a jet engine. Other than that had a great stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was very hot as the air-conditioning wasn’t working properly, they did provide us with 2 fans to cool the room. We ended up sleeping with the sliding door open all night. They should have told us this when checking in.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Terrible. Aircon was out for the 5 days I was there and there was no service at all. Avoid at all costs and don’t be fooled by the photos
Stayed 4 nights in Mar 2025