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Marsden Viaduct Hotel

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marsden Viaduct Hotel

Front of property
Balcony
Exterior
Deluxe Room with Balcony, 1 King Bed, Courtyard View | Premium bedding, down comforters, pillowtop beds, in-room safe
Daily full breakfast for a fee

Reviews

8.4 out of 10

Very good

Popular amenities

  • Housekeeping
  • Bar
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Parking available

Explore the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    10 min walk
  • SkyCity Casino
    10 min walk
  • Princes Wharf
    11 min walk
  • Auckland (AKL-Auckland Intl.)
    29 min drive

Room options

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, Non Smoking, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe King Room, Non Smoking, Bathtub

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe King Room with Marina View

  • 452 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area | 50-inch Smart TV with digital channels, TV, Netflix

Junior King Suite Balcony, Pool View

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Grand Chancellor Auckland

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (135)
The price is $79
per night
$91 total
includes taxes & fees
Jan 13 - Jan 14
Hotel Grand Chancellor Auckland

About this property

Marsden Viaduct Hotel

4-star hotel in Auckland Central Business District
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, massage/treatment rooms, and a microwave in a common area.
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, the property provides an area shuttle within 500 meters and an airport shuttle (available 24 hours). This business-friendly hotel also offers spa services, a vending machine, and multilingual staff. Concierge services and limo/town car service can be provided. Limited onsite parking is offered on request (surcharge), and a car charging station is available. Guests can use the indoor pool and health club at a partner property. A total renovation of this property was completed in September 2023.

Marsden Viaduct Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
LA' Maree- on site - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite - This café overlooks the ocean. Reservations are required. Open select days.
Grape and Olive- Onsite - This bar overlooks the ocean and specializes in Mediterranean cuisine. Open select days.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 m
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 45 per night)
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 35 to 52 for adults and NZD 15 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Indoor pool (guest access)
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Crib (surcharge)
  • DVD player
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Elevator
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Free bottled water
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100 per night
Cribs (infant beds) are available for NZD 20.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 35 to 52 for adults, and NZD 15 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.00 per night
  • Rollaway bed fee: NZD 100 per night
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
Property Registration Number 9429049065527

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 148 out of 284 reviews" "
Rating 8 - Good. 75 out of 284 reviews" "
Rating 6 - Okay. 32 out of 284 reviews" "
Rating 4 - Poor. 18 out of 284 reviews" "
Rating 2 - Terrible. 11 out of 284 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, willing to go the extra mile for guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeanette

Stayed 1 night in Aug 2024

4/10 Poor

Leesah

Stayed 2 nights in Aug 2024

10/10 Excellent

Tony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, good size room and bathroom. Really enjoyed our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious apartment - great water pressure and all facilities including large bath
Stayed 1 night in Aug 2024

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Great sized rooms. Comfortably appointed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, super comfy and large. Check in was a bit odd. The access arrangement with the pool/gym wasn’t properly advertised.
Stayed 2 nights in Aug 2024

4/10 Poor

Leesah

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed for 2 nights, heating was broken in my allocated room the first night, I was given a small heater for the second night. Additional to this, the hot water in the shower was luke warm, and on a winters morning, its unacceptable. I reported this to reception, they were going to look into it, no offer to change room or anything. Same thing 2 nights in a row - only with a small electric heater.
Stayed 2 nights in Jul 2024

4/10 Poor

Leesah

Business traveler
Disliked: Cleanliness
VIP not received at all, stayed 2 nights again (every week I stay 2 nights) this week my room wasn’t cleaned. I called reception and was told they are only cleaning rooms every 4 days. I explained there is nothing in the room that outlines that or in the confirmation emails. I asked the receptionist to bring me some fresh towels, which she did, I showed her the card in the room that said leave the card on the bed for cleaning, and towels on the floor for changing. I did both those things. Neither was done while I was at work all day. Also the receptionist reponse of every 4 days is no where to be seen. I was also promised that since I stay every week the Manager would make contact with me, still no phone call or email.
Stayed 2 nights in Aug 2024

6/10 Okay

Paddy

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff member who welcomed us went above and beyond. Excellent service. The room itself seemed good to start with, but a couple of things really let the whole experience down. We arrived, checked in, settled into our room then left to do what we came to Auckland to do. When we got back, we went to have a shower... no hot water. Tried the bath... no hot water. The bath also wouldnt fill up as the pop up waste didnt seal. No hot water was absolutely rediculous. If it wasnt so late, i would have demanded it fixed or a new room. Highly disappointed
Stayed 1 night in Aug 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized rooms - immaculately cleaned
Stayed 1 night in Aug 2024

8/10 Good

Indika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but extra fees not disclosed on hotels.com
It was good, but would’ve been nice to know ahead of time that the pool/spa/gym was an extra $25 fee per person - not disclosed on hotels.com website. This technically increases the cost near equivalent to the Sofitel it is attached to.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Jul 2024

8/10 Good

Rodger

Traveled with partner
Liked: Cleanliness, staff & service
Smart Tv is not fit for purpose. Call to reception for help didn’t get anybody. I eventually got Tv working twice. Internet dropped out after a few minutes so I gave up. Smart clock thingee next to bed said it wasn’t set up.
Stayed 1 night in Jul 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property right on Auckland Harbor
Stayed here for (3) weeks. My wife for two weeks while on a business trip, and then both of us for a week of personal vacation. Stayed at the Marsden for all three weeks. Great hotel, well-priced, in a beautiful part of Auckland right on the harbor. Room had views of both the harbor and the Sky Tower. Staff was great. Walking distance to tons of great restaurants. Not sure when we’ll be in Auckland again, but would definitely recommend.
Stayed 7 nights in Jun 2024

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jim

Stayed 1 night in Jun 2024

10/10 Excellent

Leesah

Stayed 1 night in Jun 2024

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Staff is very friendly and accommodating!
Stayed 3 nights in Jun 2024