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Marsden Viaduct Hotel

4.0 star property

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Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
Deluxe King Room with Marina View | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Junior King Suite Balcony, Pool View | City view
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Spa
  • Pool
  • 24/7 front desk

Explore the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • New Zealand Maritime Museum
    ‪10 min walk‬
  • Sky Tower
    ‪10 min walk‬
  • SkyCity Casino
    ‪10 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, Non Smoking, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe King Room, Non Smoking, Bathtub

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe King Room with Marina View

  • 452 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area | 50-inch Smart TV with digital channels, TV, Netflix

Junior King Suite Balcony, Pool View

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Hot Tub
  • Spa
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4.4 out of 5, Excellent, (1148)
The price is $158
per night
$181 total
includes taxes & fees
Mar 18 - Mar 19
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About this property

Marsden Viaduct Hotel

4-star hotel in Auckland Central Business District
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a sauna, a coffee shop/cafe, and a hot tub are onsite.
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

Guests under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
In addition to an indoor pool, Marsden Viaduct Hotel provides a hot tub and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers spa services, a vending machine, and multilingual staff. Guests can use the indoor pool and health club at a partner property. For a surcharge, the property provides an area shuttle within 500 meters and an airport shuttle (available 24 hours). Limited onsite parking is offered on request (surcharge), and a car charging station is available. A total renovation of this property was completed in September 2023.

Marsden Viaduct Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
LA' Maree- on site - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite - This café overlooks the ocean. Reservations are required. Open select days.
Grape and Olive- Onsite - This bar overlooks the ocean and specializes in Mediterranean cuisine. Open select days.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 m
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 45 per night)
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 35 to 52 for adults and NZD 15 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Spa tub
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Crib (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Elevator
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Free bottled water
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100 per night
Cribs (infant beds) are available for NZD 20.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 35 to 52 for adults, and NZD 15 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.00 per night
  • Rollaway bed fee: NZD 100 per night
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
Property Registration Number 9429049065527

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 160 out of 323 reviews
Rating 8 - Good. 82 out of 323 reviews
Rating 6 - Okay. 42 out of 323 reviews
Rating 4 - Poor. 20 out of 323 reviews
Rating 2 - Terrible. 19 out of 323 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Catie

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This was a very weird experience. The bed was comfy and clean but the room overall was very tired, very dusty and not clean. No ac so noisy fan had to be going all night. No hot water this morning and no concierge overnight till 7am so I was unable to contact anyone. Very poor value for money. Do not recommend
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Stayed 1 night in Nov 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff where outstanding, from arrival to departure. The room was just as advertised. I couldn't have asked for a better experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Leesah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jitske van den

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Winnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do noy stay at this place
This hotel is locate inside Sofitel Hotel. They have no reciption on main floor & we can't go to their floor by elevator or staircase. And there's no phone or even a button we can use to contect them. We had to call them by our cellphone which is international roaming. The room cleaness is belwo average. I had a back pain & wanted to take a hot bath. After filled water, I saw dirty black pieces & hairs in bathtub. I tried to drain water butdrainage doesn't not work. Thier office has closed. The next day, only bed was made & bath towels hanged on rack been takedn away withour replacement. Dirty floor wasn't vacumed & bathtub wasn't dained. The reciption said she could come but never did. After several hours, we talked to them again. The lady came and gave us new bath towel. After half hour, a guy came. He tried to fix the drainage but failed. Then he went to an empty room to see how the drainage works. Then he came back but still failed to drain water. We asked to use empty room bathtub so I could have a hot bath for my back pain. He said that he would go to check & let us know. We waited for about an hour and then my husband went to their office. The guy closed the door and has gone. How terrible the service is.
Stayed 1 night in Nov 2024

2/10 Terrible

Winnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this place
This hotel is locate inside Sofitel Hotel. They have no reciption on main floor & we can't go to their floor by elevator or staircase. And there's no phone or even a button we can use to contect them. We had to call them by our cellphone which is international roaming. The room cleaness is belwo average. I had a back pain & wanted to take a hot bath. After filled water, I saw dirty black pieces & hairs in bathtub. I tried to drain water butdrainage doesn't not work. Thier office has closed. The next day, only bed was made & bath towels hanged on rack been takedn away withour replacement. Dirty floor wasn't vacumed & bathtub wasn't dained. The reciption said she could come but never did. After several hours, we talked to them again. The lady came and gave us new bath towel. After half hour, a guy came. He tried to fix the drainage but failed. Then he went to an empty room to see how the drainage works. Then he came back but still failed to drain water. We asked to use empty room bathtub so I could have a hot bath for my back pain. He said that he would go to check & let us know. We waited for about an hour and then my husband went to their office. The guy closed the door and has gone. How terrible the service is.
Stayed 1 night in Nov 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Great views of harbour and very convenient TV in the room didn't connect at all
Stayed 1 night in Nov 2024

6/10 Okay

Peter

Traveled with partner
Liked: Staff & service, amenities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Shane

Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Gary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Didnt like booking in and getting information from staff was ok when there but sometimes no-one arround.Also they said one of us smoked in the room and charged $250 CLEANING WHICH WE DID NOT DO AND THEY ARE VERY HARD TO TALK TOO AND REASON WITH.
Stayed 2 nights in Oct 2024

2/10 Terrible

Bruce

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not in good working order. For business person no internet access, tv wouldn't work as no wifi and the aircon never really got cold even after changing setting
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property and room were excellent and the situation is perfect, right next to the Viaduct quarter and marina. It's in the same building as the Sofitel. An odd set up where you have to be met in the foyer and taken up to the fourth floor to check in, as you need a swipe card to get to that floor and until you have checked in, you don't have one. Apart from that, I'd definitely stay again
Stayed 1 night in Nov 2024

8/10 Good

Trish

Traveled with group
Liked: Cleanliness
Big clean room the only downsize getting hot water for a shower took a long while.
Stayed 1 night in Nov 2024

10/10 Excellent

D P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Abigail

Stayed 3 nights in Nov 2024

4/10 Poor

DAVID

Liked: Cleanliness
Disliked: Property conditions & facilities
They never vacuumed or cleaned effectively. Never wiped down bed side tables etc. Airconditioning did not cool the room
Stayed 4 nights in Nov 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a wonderful stay! Great walking distance from the restaurants along the viaduct. Friendly staff, checkin was easy! Would absolutely stay again
Stayed 2 nights in Nov 2024

8/10 Good

Luigi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location in the Viaduct Basin handy to the city and the waterfront restaurants and bars. The double glazing on the windows is a plus as this area can be noisy at night. Shut the ranch slider overlooking the peaceful water feature, and you can't hear a thing from outside. Staff are super friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot with amazing rooms, staff were helpful even when r spices at 11pm at night. Hoghly recommend
Stayed 1 night in Nov 2024

6/10 Okay

Karl

Traveled with partner
The blind are broken and can’t open the one to go outside on deck
Stayed 1 night in Nov 2024

8/10 Good

Analyn

Traveled with partner
Liked: Property conditions & facilities
Close to the CBD
Stayed 2 nights in Nov 2024

8/10 Good

Byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving at the hotel, you enter through the Sofitel and have to phone the Marsden Reception to have someone physically come down and escort you to reception for check-in. The room was very tidy with the bare minimums for tea and coffee and toiletries (no shower caps etc) Unfortunately there were no USB points for charging so bring your own chargers. The air conditioning was not working. When I mentioned this, they said they were aware and were requesting to have the temperatures improved. This didn't happen during our 2 nights stay. We had the hot water go off half way through a shower in the middle of the day. Nothing like a cold shower to try and rinse off the soap. after calling reception, this was rectified within about 20 minutes. The TV was pretty challenging to use - there was no easy way to get to the channels and were only freeview channels it seemed.
Stayed 2 nights in Nov 2024

6/10 Okay

Sharon

Traveled with partner
Disliked: Cleanliness, staff & service
Lift wasn’t working, Bathroom could have been cleaner, no fan in bathroom & toilet didn’t flush properly also T.V wouldn’t work. Great location & view.
Stayed 2 nights in Nov 2024