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Marsden Viaduct Hotel

4.0 star property

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Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
Premium bedding, down comforters, pillowtop beds, in-room safe
Ocean views, open daily
Premium bedding, down comforters, pillowtop beds, in-room safe
Junior King Suite Balcony, Pool View | City view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Pool

Explore the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    ‪10 min walk‬
  • Auckland Ferry Terminal
    ‪14 min walk‬
  • Spark Arena
    ‪4 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

Accessible bathroom

Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, Non Smoking, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe King Room, Non Smoking, Bathtub

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe King Room with Marina View

  • 452 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area | 50-inch Smart TV with digital channels, TV, Netflix

Junior King Suite Balcony, Pool View

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Marsden Viaduct Hotel

4-star hotel in Auckland Central Business District
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a sauna, a coffee shop/cafe, and a hot tub are onsite.
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

Guests under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
In addition to an indoor pool, Marsden Viaduct Hotel provides a hot tub and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This Auckland hotel also offers spa services, a vending machine, and multilingual staff. Guests can use the indoor pool and health club at a partner property. For a surcharge, the property provides an area shuttle within 500 meters and an airport shuttle (available 24 hours). Limited onsite parking is offered on request (surcharge), and a car charging station is available. A total renovation of this property was completed in September 2023.

Marsden Viaduct Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
LA' Maree- on site - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite - This café overlooks the ocean. Reservations are required. Open daily.
Grape and Olive- Onsite - This bar overlooks the ocean and specializes in Mediterranean cuisine. Open daily.
Box Breakfast $19 pp - Onsite café. Open daily.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 m
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 45 per night)
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Box Breakfast $19 pp
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Crib (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100.0 per day
Cribs (infant beds) are available for NZD 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults, and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 9429049065527

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 176 out of 360 reviews
Rating 8 - Good. 88 out of 360 reviews
Rating 6 - Okay. 49 out of 360 reviews
Rating 4 - Poor. 24 out of 360 reviews
Rating 2 - Terrible. 23 out of 360 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spot.

Rooms are located within the Sofitel which is a fantastic hotel Only issue was the air con wasn’t working so the rooms were very hot. Great location though.
Stayed 2 nights in Feb 2025

2/10 Terrible

Tim, Christchurch

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I wouldn't stay at this property again. The air conditioning wasn't working in any rooms, and it sounds like it has been down for the past 2 weeks. Excuses were that maintenance can't resolve the issue and it will take time, while I accept this to be true there was no evidence that anyone was working on the issue. There was also no notice when booking that the Air conditioning wasn't working, the room was a sauna and I would have rather cancelled my booking. There is only 1 staff member on at a time, and they are based on the 3rd level. To check in requires someone to come down and collect you from the Sofitel lobby to bring you up to their reception area. Staff were nice enough, but the hotel feels very poorly run. They advised that the rooms were "cheaper" because of the air-conditioning not working. But they were still among the most expensive places in Auckland, definitely won't be back.
Stayed 1 night in Feb 2025

6/10 Okay

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was not working for all the rooms.There is no mention of this of course until after you have booked a non refundable room. It was very hot in the bathroom and bedroom because of this. I would suggest calling the hotel before booking to find out. They supply a little fan which is annoying at night and worthless really. We left the sliding door open all night but there is no other window for air flow. I thought this was a hotel. All the units are individually owned and managed by at least two different companies so beware on that front. They have limited parking, so if you have a car you will have to park offsite if they dont have the room, which would be very inconvenient. It is a nice location and would consider the place again if it had working air con
Stayed 1 night in Feb 2025

2/10 Terrible

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioning. No access to parking without getting assistance. No access to elevator to go down without key card( very dangerous).
Stayed 1 night in Feb 2025

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the water!!
Stayed 2 nights in Feb 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice 1 night stay

We stayed 1 night in a deluxe room with a balcony which was very nice and found everything fine as per photos previous reviews apart from no air conditioning (but we did get an email stating this) so it was expected and although the room was warm it wasnt unbearable. Bed was comfortable and it had a lovely spacious bathroom and very nice shower We would stay again.
Stayed 1 night in Feb 2025

2/10 Terrible

Vicki

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. What I did not like was the fact air-conditioning had been broken for two weeks and yet we were only notified 24 hours before arriving and offered no compensation until we asked. Furthermore theY they offered a room upgrade however we could not open the balcony doors because of the noise from traffic lights and the lights from a commercial building across the road obviously shortstaffed as only one person on at one time and we were kept waiting in the foyer onto two occasions for 20 minutes whilst someone came down to escort us this is a Hicksville run business and regardless of price do not stay here
Stayed 1 night in Feb 2025

8/10 Good

ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Great bed. Awesome water pressure. No A/C!
Stayed 2 nights in Feb 2025

2/10 Terrible

Sandra

Disliked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice location. Odd check-in process. Poor air-conditioning: no in-room control, temperature set centrally far too hot. We had to open the balcony doors, air outside 26 but inside must have been 28-29.
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

DO NOT STAY AT THIS HOTEL !!!!

I cannot believe this hotel treats it guests like this, the room is so hot and the air conditioning did not work. The reception makes it out as if its the guests fault, they say they are sorting it out and never come. They claim its fixed when its not. They are understaffed and lied multiple times. The booking in process is a pain, we waited 15 minutes for the person to arrive and then you need to be escorted to your car every time if you park on site. Terrible setup, terrible serivce, terrible experience
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great , 5 min walk to the water , restaurants!
Stayed 2 nights in Feb 2025

6/10 Okay

Geneva

Liked: Cleanliness, property conditions & facilities
It seems like it’s a hotel inside of a hotel so you have to wait for someone to get you in the lobby. My room was spacious, there was only soap and conditioner available with a selection of hot drinks. The bath was nice. They take a bond which I thought was a little high and had to convince them to charge less.
Stayed 1 night in Feb 2025

6/10 Okay

Kerry

Traveled with family
Unfortunately the air conditioning was not working during our stay. The room size was spacious, but the advertising did not mention that the indoor swimming pool and gym were off-site and we would require a separate key to access these each time.
Stayed 3 nights in Jan 2025

6/10 Okay

Kirk

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, keycard needed to use lifts and to get into your room. Plenty of walkable dining or drinking options with a 5-10min radius, including the Viaduct Harbour just down the road. Area was pretty quiet
Stayed 3 nights in Jan 2025

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant position for the viaduct
Stayed 2 nights in Jan 2025

6/10 Okay

George

Traveled with family
Liked: Cleanliness
The Marsden is in the Sofitel, but other than coming in through the same front door you are segregated and made to feel like the poor cousin. It is a poor form of differentiation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Kobie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Room was very clean and quiet. Very convenient spot. 2 minute walk to the Viaduct. Would absolutely stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

catriona

Stayed 1 night in Dec 2024

8/10 Good

Geoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, friendly staff. Make sure you have everything covered in booking as pool, car parking and even an additional bed was extra. Even though I booked for 2 adults and one child. The actual Sofitel staff was ridiculously good but you obviously pay a lot more for that level of service
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again. It's a high end hotel for a reasonable price. The location is fantastic, the staff were great, the rooms were luxurious. We were very happy there.
Stayed 2 nights in Dec 2024

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for new year's eve and had amazing view of the sku tower and fireworks. Really good location
Stayed 1 night in Dec 2024