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Mercure Auckland Queen Street

3.5 star property

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Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Exterior
Individually decorated, individually furnished, desk, laptop workspace
Restaurant
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Gym
  • Parking available

Explore the area

Map
500 Queen Street, Auckland, Auckland, 1010
  • University of Auckland
    ‪2 min walk‬
  • Sky Tower
    ‪13 min walk‬
  • SkyCity Casino
    ‪13 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.8 out of 10
Excellent
(9 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(27 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.2 out of 10
Wonderful
(11 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Mercure Auckland Queen Street

3.5-star hotel in Auckland Central Business District
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space. Housekeeping is available on request.
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 323 square feet (30 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Auckland Queen Street is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Lone Star - Onsite family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Filipino, Hindi, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 400 reviews
Rating 8 - Good. 130 out of 400 reviews
Rating 6 - Okay. 33 out of 400 reviews
Rating 4 - Poor. 12 out of 400 reviews
Rating 2 - Terrible. 8 out of 400 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities with amazing staff and service.
Stayed 4 nights in Mar 2025

8/10 Good

Rosemarie

Liked: Cleanliness, property conditions & facilities
Great bathroom
Stayed 2 nights in Mar 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found that this facility more than catered to our needs for a one night stay
Stayed 1 night in Mar 2025

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Brian L

Stayed 1 night in Feb 2025

6/10 Okay

PAUL

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Bathroom sewage smell in room 406

Lovely room. the sewage stench in the bathroom was a put off. For a high end hotel, I expected better.
Stayed 1 night in Feb 2025

8/10 Good

Rochelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable, clean with a very friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Tamara

Stayed 3 nights in Feb 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

Great central place to stay while in Auckland . Super friendly and helpful stsff!
Stayed 1 night in Feb 2025

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price. But the tall dark guy at the reception was awesome. Helped me out a lot. Thanks bro.
Stayed 2 nights in Feb 2025

8/10 Good

MARY GRACE

Stayed 1 night in Feb 2025

10/10 Excellent

Laureen, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very accommodating. We arrived early and they gave us the first available rooms that day.
Stayed 1 night in Feb 2025

10/10 Excellent

Keith

Stayed 1 night in Feb 2025

10/10 Excellent

Charles, Providence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless modern room with wonderful, helpful & friendly staff. Decent breakfast as well. Close to port, tho mainly only Asian restaurants near hotel open on a Sunday which was fine.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and helpful. My room met expectations, and they refreshed it daily. The only downside is location - I picked this hotel because I booked several day tours that offered hotel pickup from this location, but it was hard to find restaurants or shopping within walking distance. I would stay again though
Stayed 4 nights in Feb 2025

10/10 Excellent

Rocky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was an amazing stay
Stayed 1 night in Feb 2025

8/10 Good

Adam

All fine
Stayed 1 night in Feb 2025

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

warwick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff . Parking was very narrow and hard to get to. Otherwise enjoyed stay would use again.
Stayed 1 night in Jan 2025

8/10 Good

kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room, staff was lovely.
Stayed 1 night in Jan 2025

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bit out of the way, but nice and well priced

Nice hotel, good sized room and quite quiet. Breakfast was great and the staff were all very helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all. Wonderful service friendly and efficient. Love the robot.
Stayed 4 nights in Jan 2025

8/10 Good

Sharyn

Stayed 1 night in Jan 2025

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient proximity to City Link bus stop. So easy to travel around the CBD. Staff were helpful and the facilities were spotless. Lone Star deserve their one star rating. Absolutely poor service and we heard a lot of apologies from staff regarding food and drink supplied. We would stay again at the Mercure though as access to transport meant that we could dine anywhere and we had a fabulous time
Stayed 1 night in Jan 2025

8/10 Good

R P

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Too far away from main city. Was expecting it’s own restaurant rather than lone star.
Stayed 1 night in Jan 2025