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Pullman Auckland Hotel & Apartments

5.0 star property

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1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
Deluxe Apartment, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe
Bar (on property)
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Parking available
$105
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010
  • University of Auckland
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪8 min walk‬
  • Sky Tower
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 710 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Residence)

Superior Room, 1 King Bed (Residence) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed (Residence)

8.0 out of 10
Very good
(3 reviews)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Double Bed

Studio, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Queen Bed

  • 474 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 474 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Executive)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed (Executive)

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Queen Beds

8.6 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(7 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 710 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(36 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Pullman Auckland Hotel & Apartments

5-star hotel in Auckland Central Business District
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Pullman Auckland Hotel & Apartments offers 321 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Luxe Spa at Pullman has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Pullman Auckland Hotel & Apartments features an indoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of 16 meeting rooms and limo/town car service. This luxury hotel also offers a hot tub, a sauna, and spa services. Onsite parking is available (surcharge), along with a car charging station.

Pullman Auckland Hotel & Apartments is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Tapestry Grill - Onsite restaurant. Reservations are required.
Tapestry Bar & Terrace - Onsite bar. Open daily.
Late night fare is available from room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 45 for adults and NZD 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tapestry Bar & Terrace
  • Tapestry Grill

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference center

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 11:00 AM and 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 45 for adults and NZD 22 for children
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Pullman
Pullman Auckland
Pullman Hotel Auckland
Pullman Auckland Hotel
Pullman Auckland Hotel Auckland Central
Pullman Auckland New Zealand
Auckland Hyatt Regency

Pullman Auckland Hotel & Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 97 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous team who helped us out where we needed it. Thank you!
Stayed 1 night in May 2025

10/10 Excellent

Ashlee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed and good TV which included sky sports. Heater and shower pressure could have been better.
Stayed 2 nights in May 2025

2/10 Terrible

Tiffany

Stayed 1 night in May 2025

8/10 Good

Basileia

Liked: Cleanliness
Bathrooms could be a lot bigger but overall had a great time there
Stayed 2 nights in May 2025

10/10 Excellent

Ryan

Stayed 4 nights in May 2025

8/10 Good

Zachary

Liked: Cleanliness, property conditions & facilities, room comfort

4th visit

Nice leisure facility with spa, jacuzzi, sauna and indoor pool. Comfortable bed. Good location. 4th visit.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. Nice room with great soundproofing so a peaceful sleep. Well appointed room and a comfortable stay. Good little bar on site for an evening drink. Only thing was the bathroom was a little dated, but otherwise a nice stay.
Stayed 1 night in May 2025

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Was surprised to get a $50 charge for parking. We weren't informed about this on check in so they refunded us. Make sure you ask before booking/checking in.
Stayed 1 night in May 2025

10/10 Excellent

Reece

Stayed 1 night in May 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in May 2025

10/10 Excellent

David J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Return again & again

My favourite Auckland hotel. Great amenities Close to CBD but feel like you are way from all the noise & bright lights. Excelled indoor pool, steam room & sauna.
Stayed 1 night in May 2025

6/10 Okay

Quasirat, Leighton Buzzard

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was dated, needs renovating desperately! Did not expect the room to be dated with no power sockets by the bed and bulky table lamps on antique night stands. The tv was on a unit not hung on the wall- haven’t seen tv on a unit for a while now. The room did not live up to a 5 star rated hotel! Lobby area was nicely done but the room was shockingly old and disappointing. Pullman needs to pull its socks up.
Stayed 3 nights in Apr 2025

10/10 Excellent

Chacko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, service and delicious breakfast
Stayed 3 nights in May 2025

2/10 Terrible

Olivia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Paid for a superior king room, got a view of a roof and wall. Bathroom was small and outdated, the bath would only fit a child.
Stayed 1 night in May 2025

10/10 Excellent

Lana, Napier

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly service, did not like the vanilla misting out everywhere. Small but lovely rooms, great pool and spa.
Stayed 1 night in Apr 2025

6/10 Okay

Janine

Business traveler
Liked: Cleanliness, staff & service
Great check in experience, staff were brilliant, but room was sparsely furnished for its size, and had a loud electric hum that kept me awake all night. I arrived at 11pm after a very delayed flight and a horrible experience at the hotel I was booked to stay at and the staff were very efficient but not being able to sleep ruined the stay.
Stayed 1 night in May 2025

8/10 Good

Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great service
Stayed 3 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal customer service and fantastic amenities/comfort of rooms
Stayed 3 nights in Apr 2025

10/10 Excellent

Abbey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shaneel

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Ogheneyoma Emmanuella

Traveled with family
Liked: Amenities
Good food
Stayed 5 nights in Apr 2025

6/10 Okay

Matthew

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Great time at the swimmign pool. Not enought staff, so setvice took very long time. Some issues with theth room, but nothing major. Expedia did not show us the best offer for that hotel. So next time we ill check directly with hotels webistes.
Stayed 2 nights in Apr 2025

10/10 Excellent

Reece

Stayed 1 night in Apr 2025

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and friendly. Bed is very comfortable - I had a great sleep both nights. Room was very spacious. Great having a bathtub too. I will definitely stay here again! Interiors are a little bit dated and might benefit from a refresh. Room service menu is only available as a channel on the TV - I have never come across this before and it’s bizarre. If yoi miss the menu page I want to look at then it’s a 10mins wait for the video to loop back to those items.
Stayed 2 nights in Apr 2025

8/10 Good

Sarah, Christchurch

Stayed 1 night in Apr 2025