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Pullman Auckland Hotel & Apartments

5.0 star property

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Photo gallery for Pullman Auckland Hotel & Apartments

Exterior
Property amenity
Premium bedding, minibar, in-room safe, desk
Indoor pool, sun loungers
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010
  • Spark Arena
    ‪10 min walk‬
  • Auckland Ferry Terminal
    ‪10 min walk‬
  • Sky Tower
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Apartment, 1 Bedroom

  • 710 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Residence)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Residence)

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Queen Bed

  • 474 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 269 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Executive)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Executive)

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Apartment, 1 Bedroom

  • 710 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Premium bedding, minibar, in-room safe, desk

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Room

Premium bedding, minibar, in-room safe, desk

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Two Bedroom Apartment

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom Penthouse

Premium bedding, minibar, in-room safe, desk

Two Bedroom Penthouse

  • Sleeps 4
  • 2 King Beds

View all photos for King Studio

Premium bedding, minibar, in-room safe, desk

King Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite

Premium bedding, minibar, in-room safe, desk

Junior King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Suite

Premium bedding, minibar, in-room safe, desk

Executive King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Queen Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Two Queen Room

Premium bedding, minibar, in-room safe, desk

Superior Two Queen Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Executive King Room

Premium bedding, minibar, in-room safe, desk

Superior Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Deluxe Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Deluxe Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Three Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Three Bedroom Apartment

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Superior Residence

Premium bedding, minibar, in-room safe, desk

Superior Residence

  • Sleeps 2
  • 1 King Bed

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About this property

Pullman Auckland Hotel & Apartments

5-star hotel in Auckland Central Business District
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Pullman Auckland Hotel & Apartments offers 321 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Luxe Spa at Pullman has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Pullman Auckland Hotel & Apartments features an indoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of 16 meeting rooms and limo/town car service. This luxury hotel also offers a hot tub, a sauna, and spa services. Onsite parking is available (surcharge), along with a car charging station.

Pullman Auckland Hotel & Apartments is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Tapestry Grill - Onsite restaurant. Reservations are required.
Tapestry Bar & Terrace - Onsite bar. Open daily.
Late night fare is available from room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Dutch, English, Finnish, French, German, Hindi, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 45 for adults and NZD 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tapestry Bar & Terrace
  • Tapestry Grill

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference center

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 11:00 AM and 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 45 for adults and NZD 22 for children
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Pullman
Pullman Auckland
Pullman Hotel Auckland
Pullman Auckland Hotel
Pullman Auckland Hotel Auckland Central
Pullman Auckland New Zealand
Auckland Hyatt Regency

Pullman Auckland Hotel & Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1004 reviews
Rating 8 - Good. 287 out of 1004 reviews
Rating 6 - Okay. 102 out of 1004 reviews
Rating 4 - Poor. 42 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

chelsey

Stayed 1 night in Jan 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Stayed 1 night in Feb 2025

6/10 Okay

Subhashini

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

ROBERT, ALTADENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Eunice at reception was amazing
Stayed 5 nights in Jan 2025

6/10 Okay

Emma

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Great comfort

The hotel itself was nice, the beds are so comfortable i couldnt fault the comfort of our stay. We had, 4 suitcases and 2 backpacks which we were helped through the door with but not to the room which would have been useful. The air con was old and pretty noisy and the bathroom could use a bit of mould and mildew remover on the sealant. Otherwise it was very clean and had everything we needed. The spa experience with Gina was immaculate, it was so relaxing and really loosened up the muscles after a 28hr flight.
Stayed 2 nights in Feb 2025

10/10 Excellent

BILL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with an excellent friendly staff that helped us with several issues.
Stayed 1 night in Feb 2025

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Hospitality Service!

Staff was amazing. Everyone from front desk, restaurant, bar & Concierge were great. We had back to back reservations. Ava worked with us so that we could stay in the same room. We really appreciated her hospitality service.
Stayed 2 nights in Feb 2025

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fitness center pool and bed
Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

This is a lovely hotel and a great location to walk to the main area of Auckland. Very nice and roomy. Everyone was so kind and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

CLARE, Newtown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my first stay in NZ at this lovely well located hotel. Was greeted by a friendly receptionist who gave me some complimentary drinks after hearing about my travel challenges coming into NZ which cheered me up. Rooms were small but had lots of extras but also rather thin walls wher I could easily hear my neighbors getting up in the night. Breakfast was excellent however and a great start to a day of sightseeing in Auckland! I say it to most hotels who insist on having carpet in the hallways and lobby: it is very difficult to wheel the spinner suitcases on!!!
Stayed 2 nights in Jan 2025

6/10 Okay

Karen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pretty nice hotel but lacking the personal touch.

The hotel was nice and we enjoyed the spa. Beds were very comfy. On the down side I requested information about the breakfast options ahead of our stay as I have special dietary requirements and was told that someone would email but unfortunately nobody did. I chased it up when we checked in but no one was available to help with my query and again no one followed up. Our room was not ready at 3pm which left us rushed for our afternoons plans.
Stayed 1 night in Jan 2025

10/10 Excellent

Thi Tra Giang, Penshurst

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to everything you want to go, love the spa and sauna
Stayed 3 nights in Jan 2025

10/10 Excellent

wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent restaurant
Stayed 2 nights in Jan 2025

8/10 Good

trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location quiet yet handy to city centre
Stayed 4 nights in Jan 2025

10/10 Excellent

Alison, Airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice three night stay. Pool was a nice size along with hot tub and saunas. Lots of options in the gym. Staff friendly. Breakfast was great.
Stayed 3 nights in Jan 2025

6/10 Okay

Susan

Liked: Cleanliness, staff & service

The Staff is excellent, the rest overpriced.

We stayed 2 different times--a one night stay and then 3 nights. Spa area is nice and Staff were friendly and helpful both times, but don't bother becoming a "member" as suggested by the receptionist unless you want to mess around for a half hour just to get a free glass of wine. On the one night stay we had a room overlooking the street. Even though we were on the 5th floor it was VERY noisy. I'm a light sleeper, so that sucked. The next 3-night stay I requested a room away from the street which was MUCH quieter, however, this time 2 of the 3 elevators weren't working. We literally waited 8 minutes for an elevator. Rather than do that again we sought out the emergency stairs which exited into an office area! Surprised the heck out of the staff, but they were very friendly in guiding us out. Also--no coffee in the lobby before 6:30 am, which was distressing, have to be up so early anyway. There is a coffee maker in the room, which is muh at best, but know it's your only option if you have an early check out. Be sure the maid remembers to replace the water carafe or you'll be charged $20 for the missing carafe, which happened to us. Overall, I feel the Pullman was a bit overpriced for the experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maree

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here at the Pullman. Would definitely stay here again.
Stayed 2 nights in Dec 2024

6/10 Okay

stephen

Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Stayed 1 night in Jan 2025

6/10 Okay

Matthias

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was facing a wall and the toilette was broken when we checked in. Location was ok but the hotel was overall lacking the vibe that this chain usually has.
Stayed 3 nights in Dec 2024