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Quest Ponsonby

4.5 star property

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Photo gallery for Quest Ponsonby

Experience the vibrant atmosphere of this urban hotel, featuring a prominent ground-floor entrance and a restaurant on site.
Enjoy panoramic views of the city from this rooftop terrace with a geometric-patterned railing.
Welcome to QUEST, where a warm atmosphere awaits, complete with a reception desk, mirror, and beautiful flowers.
Relax in a stylish room with a large bed, sofa, and ottoman, featuring a flat-screen TV and a large window with a city view.
Enjoy cooking in the fully equipped kitchen with stainless steel appliances, a dining area, and a cozy seating space.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
68 Ponsonby Road, Auckland, 1011
  • Eden Park
    ‪2 min drive‬
  • Sky Tower
    ‪3 min drive‬
  • SkyCity Casino
    ‪3 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

Room options

View all photos for Studio

Studio | 1 bedroom, desk, iron/ironing board, free WiFi

Studio

8.0 out of 10
Very good
(28 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, desk, iron/ironing board, free WiFi

Apartment, 1 Bedroom

8.0 out of 10
Very good
(12 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, desk, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

8.8 out of 10
Excellent
(3 reviews)
  • 969 sq ft
  • Sleeps 4
  • 2 King Beds

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About this property

Quest Ponsonby

4.5-star hotel in Grey Lynn
Self parking and dry cleaning are available at this smoke-free hotel.
Quest Ponsonby offers 38 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Quest Ponsonby features dry cleaning/laundry services and an elevator. Parking is available onsite for a surcharge.

Quest Ponsonby is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transportation

  • Secured, covered self parking on site (NZD 30 per day)

Family friendly

  • In-room microwave

Conveniences

  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (7:30 AM - 7:00 PM) and Saturday - Sunday (8:00 AM - 4:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 35 per day
Cribs (infant beds) are available for NZD 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: NZD 30.00 per day (in/out privileges)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ponsonby Quest
Quest Ponsonby
Quest Ponsonby Apartment
Quest Ponsonby Apartment Auckland
Quest Ponsonby Auckland
Quest Ponsonby Auckland, New Zealand
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Hotel
Quest Ponsonby Auckland
Quest Ponsonby Hotel Auckland

Quest Ponsonby Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 272 out of 748 reviews
Rating 8 - Good. 290 out of 748 reviews
Rating 6 - Okay. 111 out of 748 reviews
Rating 4 - Poor. 44 out of 748 reviews
Rating 2 - Terrible. 31 out of 748 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Staff & service
Customer service is not great at all, Stated there many times and let’s just say, I won’t be going back.
Stayed 1 night in Apr 2025

6/10 Okay

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking when you arrive is awkward as you have to park up near the footpath.When I checked out,no was at reception so I put the keys in the drop box.I then got rung up after 45 mins after I had checked out asking when I was leaving?
Stayed 1 night in Mar 2025

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness, staff & service
It was ok. Room is a bit tired (walls and furnishings are a bit bumped and bruised). My room also did not lock from the inside (which I forgot to report) Kitchenette was great, overall stay was ok for a night
Stayed 1 night in Mar 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Bryan, Galveston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Anna

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Do not order the breakfast as it will be the worst $20 you ever spend, as it is a tray of odds and ends they leave in your fridge when you book in. The bread was stale, also I don’t tend to eat potato chips (also stale) and chocolate bars for breakfast. The towels had stains and the toilet was broken, which happens, but as another room could not be supplied we ended up fixing this ourselves.
Stayed 1 night in Mar 2025

10/10 Excellent

Conrad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great stay as always. Convenient location with parking available. Will continue to stay here, recommend
Stayed 6 nights in Feb 2025

10/10 Excellent

Conrad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an easy & great stay here. Parking available. Easy walk to many restaurants and shopping, rooms are clean & quiet. Recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with numerous dining and shopping options nearby.
Stayed 1 night in Feb 2025

8/10 Good

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location, but the night we were there the bathroom smelt like there was a septic issue (sewerage smell), and the bed linen was a bit off. It was clean, but pillows smelt like other people and the sheets could've done with replacing - they were not fresh and crisp
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfy, great stay
Stayed 1 night in Feb 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with the service and stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite place to stay in Auckland

I always stay at Quest Ponsonby when I travel to Auckland. Great to have a room with a kitchen and laundry facilities. Comfy bed and couch. Has a supermarket around the corner. Great location close to town.
Stayed 3 nights in Feb 2025

6/10 Okay

Sarah

Reception area smells

Great location and friendly staff. Good rooms and generally pretty clean and tidy. Unfortunately the reception area has a very strong smell which is most unpleasant.
Stayed 3 nights in Feb 2025

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice apartment, and the staff were so helpful! And right in the action of Ponsonby. Also, Western Park across the street is one of the nicest city parks I’ve ever seen.
Stayed 3 nights in Feb 2025

8/10 Good

Elizabeth, Lower Hutt

Liked: Cleanliness, staff & service, property conditions & facilities
great location and will definitely be back
Stayed 3 nights in Feb 2025

8/10 Good

Michael James

Stayed 1 night in Feb 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Because i only stay one night. I didn’t have time to look around the facility. But just in my room. It was very nice. It was all the space i needed. But there was are little black stain on the blanket. Didn’t bother me. The mirror is facing the wrong way i think lol.. Look forward to come back soon.
Stayed 1 night in Feb 2025

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient.
Stayed 1 night in Jan 2025

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location yet hard to get into complex off busy ponsonby road. Parking expensive but is what it is. Room was nice yet stinky. Smelt like room was deep fried.
Stayed 1 night in Jan 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wicked room, lots of space nice bath
Stayed 2 nights in Jan 2025

10/10 Excellent

Shana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy room and fantastic shower. Bed was comfortable. Very nice pillows.
Stayed 1 night in Jan 2025