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Regal Residency

4.0 star property

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Photo gallery for Regal Residency

Outdoor dining
Front of property
Superior King Suite | Private kitchenette | Full-size fridge, microwave, stovetop, electric kettle
Superior Accessible King Suite | Garden view
Superior King Suite | Private kitchenette | Full-size fridge, microwave, stovetop, electric kettle

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
360 St Johns Rd, Auckland, Auckland, 1071
  • Kelly Tarlton's Underwater World
    ‪6 min drive‬
  • Go Media Stadium
    ‪10 min drive‬
  • Spark Arena
    ‪11 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, premium bedding, memory foam beds, soundproofing

Superior King Suite

  • 323 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Suite

Deluxe Double Suite | 1 bedroom, premium bedding, memory foam beds, soundproofing

Deluxe Double Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 280 sq ft
  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive King Suite

Executive King Suite | 1 bedroom, premium bedding, memory foam beds, soundproofing

Executive King Suite

  • 366 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Twin Suite

Executive Twin Suite | 1 bedroom, premium bedding, memory foam beds, soundproofing

Executive Twin Suite

  • 388 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Queen Sofa Bed

View all photos for Superior Accessible King Suite

Superior Accessible King Suite | 1 bedroom, premium bedding, memory foam beds, soundproofing

Superior Accessible King Suite

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Suite

Private kitchen | Full-size fridge, microwave, stovetop, electric kettle

Executive Twin Suite

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Accessible Superior King Suite

Bathroom | Shower, eco-friendly toiletries, hair dryer, bathrobes

Accessible Superior King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

1 bedroom, premium bedding, memory foam beds, soundproofing

Deluxe Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Executive King Suite

1 bedroom, premium bedding, memory foam beds, soundproofing

Executive King Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior King Suite

1 bedroom, premium bedding, memory foam beds, soundproofing

Superior King Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Regal Residency

4-star motel in St. Heliers
Laundry facilities, express check-in, and express check-out are available at this motel. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a front-desk safe.
Regal Residency offers 16 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and bathrobes. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. Memory foam beds feature premium bedding. Accommodations at this 4-star motel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 43-inch Smart televisions come with satellite channels and Netflix. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Regal Residency features a garden, laundry facilities, and express check-in. Public areas are equipped with complimentary wireless Internet access. This family-friendly motel also offers express check-out and a front-desk safe. Onsite uncovered self parking is complimentary.

Regal Residency has designated areas for smoking.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Family friendly

  • Dining table
  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Double sofa bed
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 2.7 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.7 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and sofa beds
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Regal Residency Motel
Regal Residency Auckland
Regal Residency Motel Auckland

Regal Residency Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 72 reviews
Rating 8 - Good. 20 out of 72 reviews
Rating 6 - Okay. 14 out of 72 reviews
Rating 4 - Poor. 6 out of 72 reviews
Rating 2 - Terrible. 8 out of 72 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Belinda

Stayed 1 night in Mar 2025

8/10 Good

Nikala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely service from the staff. Room was spacious, and had everything you could need. Bed was quite firm. On a busy road, but can’t hear from room.
Stayed 2 nights in Mar 2025

2/10 Terrible

Temaia

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty on arrival, only given 1 towel, 1 hand towel and 1 face cloth for 4 guests. Right by main road so noisy traffic. Sheets had stains and you have to pay extra $10 if you want clean towels for next day. Floor looked like its never been mopped and tv has hand and finger prints all over screen on arrival. Found out the motel is used as emergency housing facility. Overall, very disappointed and will not be returning 😒
Stayed 2 nights in Feb 2025

2/10 Terrible

Aleki

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not organised!! No toilet paper, no towels Dirty fridge with leftover meat and bones inside. Worst thing of all was the sofa bed they considered as the third bed!! No comfort there. Cheap a nasty place beware!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great bathroom, biggest bed ever seen
Stayed 1 night in Jan 2025

4/10 Poor

Chey

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people in office were really nice. But we booked for executive king suite. It was not a king bed. It was a queen size. We booked with 2 other couples for the same room. They got a king bed in there rooms. But we didnt. We all paid the same price too. So thats only the down side part about our stay.
Stayed 2 nights in Jan 2025

4/10 Poor

Ismaila Ajiboye

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Lorraine

Stayed 5 nights in Nov 2024

6/10 Okay

Peter

Stayed 2 nights in Dec 2024

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Nasili, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Oct 2024

10/10 Excellent

Deacon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Deacon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, fantastic staff. The staff have been very helpful and accommodating on both of my visits here, which is probably why I chose to come back the second time. The rooms I have stayed in are great. They are clean, comfortable, quiet, and have had everything that I've needed. The location is central enough to access shops, cafes, and restaurants. Overall, it's been awesome, and I'll be booking again in the future! Cheers guys.
Stayed 1 night in Sep 2024

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
well where do I start. We had to ask for milk as we werent given any at check in. The condiments hadnt been topped up. The microwave had food splattered in it. The fridge was filthy inside and out. The mirror in the bathroom was dirty and the chromeware was dirty. We asked for blankets as was freezing. The duvets were almost pee stained and one duvet had blood stains on it. In the morning, time for a shower, but guess what? NO HOT WATER!!!!! i reported this to reception, by then bloody angry. the guy from the office was of no help. he said he would speak to his Manager. Apparently there was a electrical fault which resulted in no hot water. we have asked for a FULL REFUND but was given $82 instead of $186, this is because of booking fees and other fees involved. Ill never return. The Regal Residency Auckland is the worst paid accommodation i have ever stayed at.
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & spacious rooms with modern kitchen/lounge facilities and very nice beds with great linen. Highly recommended.
Stayed 1 night in Jul 2024

6/10 Okay

Simon

Traveled with partner
Property is generally basic and tired. On a busy road, but off street parking a bonus. I chose it as it was convenient for a weekend visit to our nearby daughters.
Stayed 2 nights in May 2024

2/10 Terrible

Peter

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom heater didn't work,bathroom door broken,no spare blanket or pillows.Police at unit next door twice,insufficent tea and milk.Stayed 2x nites unit not serviced.Should have read previous reviews as they were correct. Would not stay again.

6/10 Okay

Alesia

Traveled with family and small children
Very basic accommodation. Quite a few things in need of repair or upgrade.
Stayed 2 nights in Feb 2024

2/10 Terrible

Louise, SYLVAN LAKE

Disliked: Cleanliness, staff & service, property conditions & facilities
Too scary to even go to reception. Dump. Want my money back.
Stayed 1 night in Feb 2024

4/10 Poor

Suzie

Traveled with partner, Traveled with family
Disliked: Amenities
Booked for three , wasn’t set up for 3 guests , advertising is misleading with what you get examples, mini bar ,outside area messy, pictures are false, dirty stained robes, broken toilet roll holder & brush, cleanliness sub standard , fire extinguishers haven’t been serviced for a year, overall not happy with stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Tracey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
When we arrived the towels in the bathroom half were hangin up and looked like they were already used I went to have a shower and both soap dispensers were empty the soap dispenser by the sink had a centimetre of soap 2 sugar sachets 1 tea bag sachet 1 coffee sachet and no milk of any kind whether powder or capsule. Really slack for what we paid If you look out the back window it looked like shanty town just total mess
Stayed 1 night in Nov 2023

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service
Building construction next door
Stayed 1 night in Oct 2023

6/10 Okay

Judy

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Hayley

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean. No sky. Not worth the money. Broken toilet handle. Taped up bits and pieces around the room. Not impressed with the standards of cleanliness.
Stayed 1 night in Mar 2023