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SO/ Auckland

5.0 star property

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Photo gallery for SO/ Auckland

Terrace/patio
Suite, 1 King Bed (Atelier. Club Signature Access) | Premium bedding, free minibar, in-room safe, desk
Suite, 1 King Bed (Atelier. Club Signature Access) | Executive lounge
Front of property
Suite, 1 King Bed (Atelier. Club Signature Access) | Premium bedding, free minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Parking available

Explore the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010
  • Queen Street Shopping District
    ‪2 min walk‬
  • University of Auckland
    ‪4 min walk‬
  • Queens Wharf
    ‪4 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection) | Premium bedding, free minibar, in-room safe, desk

Room, 1 King Bed (Collection)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, free minibar, in-room safe, desk

Studio, 1 King Bed

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds (Collection)

Twin Room, 2 Twin Beds (Collection) | Premium bedding, free minibar, in-room safe, desk

Twin Room, 2 Twin Beds (Collection)

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access) | Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 473 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Cordis, Auckland by Langham Hospitality Group

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1090)
The price is $138
per night
$158 total
includes taxes & fees
Feb 20 - Feb 21
Cordis, Auckland by Langham Hospitality Group

About this property

SO/ Auckland

5-star hotel in Auckland Central Business District
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a snack bar/deli. Housekeeping is available on request.
SO/ Auckland offers 130 accommodations with free minibar items and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, SO/ Auckland features an indoor pool and a 24-hour health club. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and 5 meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This luxury hotel also offers a sauna, a rooftop terrace, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

SO/ Auckland is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Hi So - Onsite rooftop bar. Open daily.
Mixo - Onsite bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • Hi So
  • Javalab
  • Mixo

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • Highchair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Covered valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 149 out of 230 reviews
Rating 8 - Good. 43 out of 230 reviews
Rating 6 - Okay. 23 out of 230 reviews
Rating 4 - Poor. 6 out of 230 reviews
Rating 2 - Terrible. 9 out of 230 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the building was stunning. Loved it. It’s definitely one of a kind.
Stayed 1 night in Nov 2024

10/10 Excellent

Maudie, One Tree Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and awesome location. Staff were so accommodating and friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!
Stayed 2 nights in Aug 2024

8/10 Good

Francesco

Stayed 3 nights in Sep 2024

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, room was spacious. Silly bathroom with glass walls. Also no lights by bedside. Overall a good experience.
Stayed 1 night in Sep 2024

8/10 Good

Francois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really modern, clean hotel
Stayed 1 night in Sep 2024

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. All the staff were very kind and helpful except the breakfast chef on our last sunday. He said that he did not have soy sauce! I had soy sauce every morning with the other chefs but this chef said no!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.
Stayed 1 night in Aug 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

John

Traveled with partner
Liked: Amenities
Easy walking distance to spark arena!
Stayed 1 night in Aug 2024

8/10 Good

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Jul 2024

10/10 Excellent

Will

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, staff were so friendly and helpful definitely staying again
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Maram

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Wayne, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Loved ataying there will be back
Stayed 1 night in Jun 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying
Stayed 2 nights in May 2024

8/10 Good

Bing

Liked: Staff & service, amenities, property conditions & facilities
It was a great experience except for the surprise parking fee that I though was for free
Stayed 9 nights in May 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!
Stayed 8 nights in May 2024

10/10 Excellent

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice
Stayed 1 night in May 2024

8/10 Good

Lorraine, Auckland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
disappointed with the room as the urban room I booked and viewed had the bath near the window looking out over the city however they said that isnt what I booked but i checked again and it was anyway I paid cash to stay another night and they moved us to the correct room first time since booking with expedia this has happened the photos werent correct for the room
Stayed 1 night in Apr 2024

10/10 Excellent

Raven

Stayed 1 night in Apr 2024