*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a full-service spa, SO/ Auckland features an indoor pool and a 24-hour health club. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.
This 5-star property offers access to a 24-hour business center and 5 meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This luxury hotel also offers a sauna, a rooftop terrace, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.
SO/ Auckland is a smoke-free property.
- Number of indoor pools - 1
- Organic food
- Elevator
- Locally-owned & organized tours & activities
- Fitness facilities
- Showcase for local artists
- Locally-sourced food on site (80% or more)
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Business center
- Porter/bellhop
- Vegan menu options available
- Covered parking
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Dry cleaning/laundry service
- No single-use plastic stirrers
- Valet parking (surcharge)
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Biodegradable/compostable straws
- No single-use plastic water bottles
- Reusable cups only
- Water-efficient showers only
- Conference space size (meters) - 500
- Number of meeting rooms - 5
- Terrace
- Luggage storage
- Concierge services
- Snack bar/deli
- Total number of rooms - 130
- Number of floors - 15
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- 24-hour health club
- Rooftop terrace
- Number of bars/lounges - 2
- Full-service spa
- Conference space
- Spa treatment room(s)
- Tours/ticket assistance
- Year Built - 2018
- Electric car charging station
- Free WiFi
- Sauna
- Babysitting or childcare (surcharge)
- Smoke-free property
- Safe-deposit box at front desk
- Spa services on site
- Breakfast available (surcharge)
- Number of restaurants - 2
- 24-hour business center
- Conference space size (feet) - 5382
- Banquet hall
- Vegetarian breakfast available
- 24-hour fitness facilities
- Wedding services
- Multilingual staff
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- Number of indoor pools - 1
- Free WiFi
- Snack bar/deli
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Refrigerator
Room Amenities
SO/ Auckland offers 130 accommodations with free minibar items and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Television
- Free newspaper
- Refrigerator
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Hair dryer
- Iron/ironing board
- In-room safe
- Espresso maker
- Room service (24 hours)
- Desk
- In-room climate control (air conditioning)
- Premium bedding
- Turndown service
- Free bottled water
- In-room childcare (surcharge)
- In-room massage available
- Slippers
- Separate bathtub and shower
- Digital TV service
- Free WiFi
- Free wired internet
- TV size: 49
- TV size measurement: inch
- Rainfall showerhead
- Connecting/adjoining rooms available
- Minibar (stocked, free items)
- In-room climate control (heating)
- Electric kettle
- Towels provided
- Bedsheets provided
- Highchair
- Number of bathrooms - 1
- Smart TV
- Number of beds 1
- Housekeeping on request
- Baby bath
- Streaming services
- Laptop-friendly workspace
- Eco-friendly cleaning products provided
- LED light bulbs
- Recycling
- Wardrobe or closet
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Parking
Valet parking (surcharge)
Internet
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Food & Drink
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Hi So - Onsite rooftop bar. Open daily.
Mixo - Onsite bar. Open daily.
24-hour room service is available.
Spa Services
SO/ SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Prenatal massage
- Number of treatment rooms 4
- Steam room in spa
- Couples treatment rooms
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
Nearby Activities
Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.
Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately NZD 49 per person
- Airport shuttle fee: NZD 195 per vehicle (one-way)
- Covered valet parking fee: NZD 65 per night (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: NZD 100.0 per night
- Credit card charges are subject to a surcharge of 2.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at midnight
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 11:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Credit card pre-authorization
Comprehensive recycling policy
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Long-term renters welcome
Security system
Property does not follow sanitization practices of any association
Staffed front desk
LGBTQ friendly
Smoke detector
Noise-free rooms not guaranteed
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Gloves are available to guests
Food service has been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Children stay free - maximum age 1
Social distancing measures are not in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Number of children who can stay free - 12
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding.
- Rollaway/extra beds are available for NZD 100.0 per night.
Pet Policy
- Pets not allowed
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 12 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- SO/ Auckland Hotel
- SO/ Auckland Hotel
- SO/ Auckland Auckland
- SO/ Auckland Hotel Auckland
Awards & Affiliations
Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Qualmark Sustainable Tourism Business Award
National Rating
Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.
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