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The Grand by SkyCity

5.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Grand by SkyCity

Reception
Point of interest
Front of property
Grand Opulence Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
90 Federal Street, Auckland, 1010
  • Sky Tower
    ‪1 min walk‬
  • SkyCity Casino
    ‪2 min walk‬
  • Queen Street Shopping District
    ‪5 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪27 min drive‬

Room options

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Suite

65-inch Smart TV with satellite channels, pay movies

Grand Deluxe Suite

  • 603 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Harbour View King Room

Grand Harbour View King Room | City view

Grand Harbour View King Room

  • 301 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Accessible King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Accessible King Room

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View King Room

Grand Deluxe Harbour View King Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View King Room

  • 301 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Twin Room

  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View Suite

Grand Deluxe Harbour View Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View Suite

  • 603 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Opulence Suite

Grand Opulence Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Opulence Suite

  • 1249 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Twin Room

  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Grand Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Accessible Grand Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Grand King Room With Harbour View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room With Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Room With Harbour View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room With Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Twin Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Deluxe Harbour View King Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Opulence Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Opulence Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Horizon by SkyCity

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.8 out of 5, Exceptional, (203)
The price is $154
per night
$177 total
includes taxes & fees
Feb 14 - Feb 15
Horizon by SkyCity

About this property

The Grand by SkyCity

5-star hotel in Auckland Central Business District
Along with 11 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an indoor pool, 4 bars/lounges, and a fitness center are onsite.
The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. 65-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
In addition to a full-service spa, The Grand by SkyCity features an indoor pool and a sauna. Dining is available at one of the hotel's 11 restaurants. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a 24-hour business center, a meeting room, and limo/town car service. This luxury hotel also offers a casino, a fitness center, and spa services. Onsite parking is available (surcharge).

The Grand by SkyCity is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Cassia - Onsite restaurant.
MASU - Onsite restaurant. Open select days.
Depot - Onsite restaurant. Open select days.
The Sugar Club - Onsite fine-dining restaurant. Open select days.
Huami - Onsite restaurant. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (NZD 35 per night)
  • Valet parking on site (NZD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 45 per person
  • 11 restaurants
  • 4 bars/lounges

Restaurants on site

  • Cassia
  • Depot
  • Huami
  • MASU
  • The Sugar Club

Things to do

  • Casino
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Meeting room

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa tub
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 17 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 65-inch smart TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 45 per person
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 60 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool or fitness facility

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Grand Hotel Skycity
Grand Skycity
Grand Skycity Hotel
Hotel Skycity
Skycity Grand
Skycity Grand Auckland
Skycity Grand Hotel
Skycity Grand Hotel Auckland
Skycity Hotel
Skycity Hotel Grand
Skycity Grand Auckland
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland
SkyCity Grand Hotel
The Grand by SkyCity Hotel
The Grand by SkyCity Auckland
The Grand by SkyCity Hotel Auckland

The Grand by SkyCity Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1009 out of 1426 reviews" "
Rating 8 - Good. 256 out of 1426 reviews" "
Rating 6 - Okay. 90 out of 1426 reviews" "
Rating 4 - Poor. 41 out of 1426 reviews" "
Rating 2 - Terrible. 30 out of 1426 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

WENDY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was Amazing! The staff were incredible and made everything extra special. The property is in a beautiful location!
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, calm and quiet
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Ella

Great staff, fabulous location, but over-priced for what we got, and in-hotel dining was only so-so
Stayed 2 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Aug 2024

6/10 Okay

Israt

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The actual stay was average. There are currently only 2 elevators and we were on the 19th floor. The elevator stopped at nearly every floor going down and everyone in the elevator would get frustrated . I asked about having breakfast included at check in and was told just to make a booking with any restaurant. We heard other people being told that breakfast was on the 7th floor. I left my wedding band and engagement ring in the bathroom. We called the hotel the next day and was told that we would get a call back shortly…we never did. We went there physically and the same man who didn’t give me information regarding breakfast ( possibly the manager for the night shift) told us that the rings would have been recorded by housekeeping and the room was occupied so they couldn’t check. He took our details and said someone would give us a call first thing. We did not get a call in the morning so we went physically there again. The manager on shift on Labour Weekend was more helpful and told us that the room had not actually been occupied the night before so the night manager could have looked into it further. We got my rings back. But it was frustrating and disappointing that the night manager wasn’t helpful. The rings have a sentimental value and we could have gotten them back the night before and I could have stopped stressing. Very disappointed with the customer service. If we did not go there physically two times I don’t think we would have received a call back.
Stayed 1 night in Oct 2024

10/10 Excellent

Manu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Miles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent area with gorgeous rooms
Stayed 2 nights in Oct 2024

10/10 Excellent

Tisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great!
Stayed 1 night in Oct 2024

10/10 Excellent

Rihi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic
Stayed 1 night in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the casino and not far from the cruise port. The bus terminal is nearby with a reasonably priced shuttle service to the airport. The hotel rooms are spacious, clean and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The room deal was great and the free parking offer that is available for a limited time was a bonus!
Stayed 1 night in Oct 2024

10/10 Excellent

Bhuvan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay loved it .
Stayed 2 nights in Oct 2024

4/10 Poor

DAVID

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Difficult to check in
At check in was advised I had two reservations. They kept repeating the same thing over again (5 times) while I was attempting to verify on the internet which is not available in the lobby. Had to go to the room, pull up a screen, go back to lobby, back to room, pull up screen, back to lobby, repeat ———.
Stayed 1 night in Oct 2024

4/10 Poor

Richard

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We stayed two nights at the grand, we were woken up around 8am with the cleaners vacuuming the corridor outside our room. We then went out and returned around 3 pm our room had not been serviced so we then asked a member of staff for some clean towels which we got, they said they would return and service the room at 5 pm so we went out early, when we returned around 9 pm the room had not been touched. We rang reception and complained and they offered us a free drink but looking on my receipt for the room they have charged us for. The elevators in the hotel were just about useless. We had valet parking, when the member of staff brought our car to us she just about ran over the bollards outside the hotel. I’ve never been so glad to get out of a hotel in my life and they claim to be a 5 star hotel absolute joke.
Stayed 2 nights in Oct 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay excellent room and staff
Stayed 1 night in Oct 2024

8/10 Good

VIBOL

Stayed 1 night in Sep 2024

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Heat centrally located hotel. We will stay again when in Auckland.
Stayed 1 night in Oct 2024