8/10 Good
Anjannette
Traveled with group
Apr 14, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We love staying in the 3 bedroom super suite. It's so spacious and very much feels like a home away from home. Views are amazing from the large decks.
The check in procedure was extremely painful though. The receptionist was not able to communicate very well and left us baffled at times as to what she was saying. We wanted to park one car for the night, but this became a 15 minute ordeal to arrange.
Pieces of paper were shoved in front of me with no explanation as to what I was supposed to do with them.
I was not prepared with my reading glasses, and thus agreed to conditions which I was not aware of, such as the no smoking policy (even on the balconies) which could incur a fee nearly the full cost of the bond.
When I was called after checkout and told that we had incurred this charge, I didn't dispute it, despite not knowing that anyone had smoked on the balcony - they had our credit card, so felt it would be too difficult to fight this. But even when I apologised the receptionist still raised her voice and continued to tell me off!!! She was rude, albeit STILL hard to understand.
I would want to stay at Swiss Belsuites again, but do not want to deal with this receptionist again.
Anjannette
Stayed 1 night in Apr 2025