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The Kentish Hotel

2.5 star property

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Beach nearby
Queen Room | In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Outdoor wedding area
Exterior
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Parking available
  • Bar
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
5 Queen Street, Waiuku, 2123
  • Centennial Park
    ‪3 min walk‬
  • Waiuku Sports Park
    ‪6 min walk‬
  • Franklin Memorial Hospital
    ‪10 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪47 min drive‬

Room options

View all photos for Twin Room

Twin Room | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Twin Room

  • 43 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Queen Room

Queen Room | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Queen Room

  • 43 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Single Room | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room

  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

The Kentish Hotel

Waiuku inn with casino
This inn features 2 restaurants, a casino, and a nightclub. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, 2 bars/lounges, a snack bar/deli, and a conference center are onsite. Bathrooms are shared.
The Kentish Hotel offers 11 accommodations with safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms.

Guests have access to shared bathrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Dining is available at one of the inn's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the inn's 2 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a business center and meeting rooms. Event facilities measuring 269 square feet (25 square meters) include a conference center. This Waiuku inn also offers a casino, a nightclub, and a terrace. For a surcharge, the property provides an area shuttle and a train station drop-off service. Complimentary self parking is available on site.

The Kentish Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
Portside Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Free extended parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Portside Restaurant

Things to do

  • 18 slot machines
  • Billiards/pool table
  • Casino
  • Nightclub

Family friendly

  • Babysitting (surcharge)
  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (269 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • On a river
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • No elevator

More

  • 2 floors
  • Banquet hall
  • Built in 1851
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Shared bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (11:00 AM - 10:30 PM) and Friday - Saturday (11:00 AM - 11:30 PM)
The check-in location differs from the property location; go to: [hotel bar.]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for NZD 10.00 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: NZD 10.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Kentish Hotel Waiuku
Kentish Hotel
Kentish Waiuku
The Kentish Hotel Inn
The Kentish Hotel Waiuku
The Kentish Hotel Inn Waiuku

The Kentish Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 14 out of 112 reviews
Rating 8 - Good. 45 out of 112 reviews
Rating 6 - Okay. 30 out of 112 reviews
Rating 4 - Poor. 11 out of 112 reviews
Rating 2 - Terrible. 12 out of 112 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Under renovation and loud music
If you are staying here on a weekend, know the walls and floor are PAPER thin and they blast music from 9pm until 11:30pm. It was impossible for my parents to sleep through it. The price was low but I wouldn’t recommend unless you have bass proof ear plugs or a heavy sleeper. It’s still under renovation so be aware if that. Also, it said bathroom was in room but it IS a shared bathroom out of the room. On the plus side, the rooftop balcony had tables and chairs. Climbing out of the window to hangout there was definitely a highlight of the evening.
Stayed 1 night in Nov 2024

4/10 Poor

Gina

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If you like old town western hotel with old rooms this is your place. We had the only room with a bathroom. Staff were very nice . Check in at the bar. Had to give 20$ deposit for room key and when we went to check out no one around, so lost that. Not for the faint of heart.
Stayed 1 night in Nov 2024

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was awesome
Stayed 1 night in Aug 2024

2/10 Terrible

Kowhai

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Renovations were underway leaving hall and common areas dusty and unsafe with exposed wire being worked on, walls knocked out and painting being done during the time of our stay. There were two shared showers for the hotel. One had no hot water and the other only barely hot enough after being left running for a long amount of time. Noise from the venue below was understandable but still not ideal. Light fittings in the room were not fully functional, carpet was stained and bed squeaky and old. Other than a hook on the back of the door there was nowhere to actually hang clothes. The jug could only be plugged in by leaving it sitting on the floor. My partner has allergies and was unwell, we tried to make the best of it but ended up leaving without staying the night. This was backpacker style accommodation at $128 for a Queen which is not worth it. When I raised these issues with staff (we left without staying the night) a refund was not forthcoming even though all of the issues can be easily verified. With renovations I am sure this place has potential but this is not how you treat paying customers.
Stayed 1 night in Jul 2024

8/10 Good

cappy

Disliked: Cleanliness
The bed linen bottom bed sheet was unclean. Noisy when the disco is pumping and noisy bar patrons at midnight-1300.
Stayed 1 night in Apr 2024

8/10 Good

Vyv

Traveled with group
Liked: Staff & service
Basic.. wouldn't take my wife.
Stayed 3 nights in Mar 2024

2/10 Terrible

Tatjana

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing stay at the Kentish, staff were unfriendly, room was hot and stuffy and shared facilities were dirty, with a cockroach greeting us on arrival. Broken toilet, no toilet paper or new towels after staying for three days. Wouldn’t recommend.
Stayed 3 nights in Dec 2023

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Garry

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Small poky room Other neighboring rooms geusts load and abusive yelling Load noises from outside until rarly hours of morning
Stayed 1 night in Oct 2023

6/10 Okay

Bruce

Traveled with family
Liked: Staff & service
Disliked: Amenities
The Property was lovely, however things like chewing stuck to the cover of the compendium and no toilet paper in two of the three toilets let the place down.
Stayed 2 nights in Oct 2023

8/10 Good

garry

Liked: Staff & service, property conditions & facilities
It’s ok
Stayed 1 night in Sep 2023

6/10 Okay

Colin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was as presented i.e. old; but the rooms were not clean. With that exception it was as expected.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jeanette

Traveled with group
Disliked: Amenities
It’s an historic hotel so the toilet and shared shower facilities were expected. However, the VERY cold rooms, minimal and jaded bed linen, no electric blankets and only one power point for heating, phone charger and kettle was not expected! Approx 20 police attended a disturbance and made arrests at the hotel on the Friday night and no attempt was made to notify residents or provide a safe alternative access to the hotel at night. On our return at 10.40pm we had to walk through police and disgruntled patrons to get into the hotel! The party continued outside till about 2am and car alarms sounded in the hotel carpark. I did not feel safe in that hotel! The bar and restaurant staff were very nice but the priority at this property is clearly the bar and restaurant ( both seem ok) but the hotel accommodation is badly outdated and very uncomfortable and the hotel guests seem to be a very low priority.
Stayed 2 nights in Jul 2023

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2023

4/10 Poor

Erin

Stayed 1 night in Jun 2023

8/10 Good

Phil

Stayed 1 night in Jun 2023

6/10 Okay

Ian

Traveled with family and small children, Traveled with partner
Liked: Staff & service
It was an experience to stay in the hotel. It was really noisy during the night with people walking back and forth to their room from the toilets. One of the showers was cold in the morning. The little freezer froze our milk for our bubba. The setting was on too high. The room was cold at night. The little oil heater wasn't enough. We still enojoyed our experience
Stayed 2 nights in Jun 2023

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Room rate was very reasonable. Room was a little cold and needed a little care.
Stayed 1 night in May 2023

8/10 Good

Mae

Stayed 2 nights in Apr 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to town, parking and friendly, kind staff
Stayed 1 night in Apr 2023

8/10 Good

Raymond, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
A unique experience staying in a hotel with so much history
Stayed 1 night in Mar 2023

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Kevin

Stayed 1 night in Mar 2023

10/10 Excellent

IAN

Stayed 2 nights in Feb 2023

4/10 Poor

Tony

Liked: Staff & service
Loud band kept me awake until 12.00 and bar noise until 1.00
Stayed 1 night in Feb 2023