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Best Western Plus Waterville Grand Hotel

3.0 star property

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Photo gallery for Best Western Plus Waterville Grand Hotel

2 restaurants, lunch, dinner served; American cuisine
Room amenity
Lobby
Exterior
Indoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Pet friendly
  • 24/7 front desk
$162
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
375 Main Street, Waterville, ME, 04901
  • Colby College
    ‪2 min drive‬
  • Kennebec River
    ‪2 min drive‬
  • Waterville Opera House
    ‪4 min drive‬
  • Waterville, ME (WVL-Robert Lafleur)
    ‪7 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 319 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 319 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 319 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Waterville Grand Hotel

Waterville hotel with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Best Western Plus Waterville Grand Hotel offers 138 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Waterville Grand Hotel features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 6000 square feet (557 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Guests can use the indoor pool at a partner property. Complimentary self parking is available on site.

Best Western Plus Waterville Grand Hotel is a smoke-free property.

A complimentary breakfast is offered.
O Briens Irish Restaurant - This family restaurant specializes in American cuisine and serves dinner only.
O Briens Irish Pub - This pub serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free breakfast available
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • O Briens Irish Pub
  • O Briens Irish Restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (33 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plus Waterville Grand
Best Western Plus Waterville Grand Hotel
Best Western Waterville Grand
Waterville Grand Hotel
Best Plus Waterville Grand
BEST WESTERN PLUS Waterville Grand Hotel Maine
Best Western Plus Waterville Grand Hotel Hotel
Best Western Plus Waterville Grand Hotel Waterville
Best Western Plus Waterville Grand Hotel Hotel Waterville

Best Western Plus Waterville Grand Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 315 out of 1005 reviews
Rating 8 - Good. 337 out of 1005 reviews
Rating 6 - Okay. 159 out of 1005 reviews
Rating 4 - Poor. 112 out of 1005 reviews
Rating 2 - Terrible. 82 out of 1005 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room was neat and clean.
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Down and out in Maine.

Run down and poor condition, some rooms have newer mattresses but very low quality. Breakfast is a flat out disgrace. Noisy corridors. Front desk personnel works make a great TikTok but useless for information or service. Dirt in elevator seems perpetual. “Non slip” bath mat in bathtub shower was so worn and decrepit that it was in fact extremely slippery. Shower bar almost impossible to grab and hold. Very few channels and poor choices on TV. AND ON AND ON
Stayed 1 night in May 2025

10/10 Excellent

Ronald

Business traveler
Liked: Amenities
Staff are friendly and accommodating. Desk staff went out of their way to iron out reservation issues. Breakfast service is a wonderful change from continental self-service.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Sabrina

Stayed 3 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay!!!

Service was absolutely the best! The room was very clean with a mattress that was super comfortable! 12 pm standard check out time was welcome after a night out. The included breakfast was served by wonderful staff an amazingly fast!!! I strongly recommend this location.
Stayed 1 night in May 2025

2/10 Terrible

Owen

Traveled with partner, Traveled with family
This place is not what it advertised. The bed is okay
Stayed 1 night in May 2025

2/10 Terrible

Drew

I did not check in how don i get a refund
Stayed 1 night in Apr 2025

8/10 Good

Tanner

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
The full bed are small. Ok for 1 person. But they are comfy. Staff was great. Was very hot in the pool area. Otherwise it was a good stay
Stayed 1 night in Apr 2025

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean, the only downside is they advertise having a hot tub but it is never open.
Stayed 1 night in Apr 2025

4/10 Poor

KACY

Traveled with family

Room turned over before we even checked out....

Sunday morning we walked to our truck to put bags in it and came back in to hang out for a bit before leaving. When we got back to our room it was already being cleaned. We didnt check out and still had our key cards. Warning if you leave your room unattended Sunday morning it will be cleaned ragardless if they know if you are returning or not.
Stayed 1 night in Apr 2025

6/10 Okay

ROBERT

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Our room smelled like Urine and we were woken up to ants crawling on us during the middle of the night in our bed. We have stayed at this hotel several times and appears it is slowly declining in quality. We paid $170.00 for 1 night and at BEST received a $85.00 a night room/stay. Seems like there are a lot of homeless people being boarded there. A lot of people out in the parking lot hanging around and sitting in cars as people come and go.
Stayed 1 night in Apr 2025

4/10 Poor

Hannah

Stayed 1 night in Apr 2025

10/10 Excellent

Duane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed over night but the place very nice and clean. Breakfast was very good!
Stayed 1 night in Apr 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ssssssssssssssssssssssssssss
Stayed 2 nights in Apr 2025

10/10 Excellent

Beverly A

Traveled with family
Liked: Cleanliness, staff & service
A little disappointed that they advertised a hot tub but it was not open or available to use. Property could use an upgrade. Pool was missing a lot of tiles and room where pool was, was quite filthy looking. Very old furniture in the rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality
Stayed 1 night in Apr 2025

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Enjoyed the bar and restaurant although at times the staff needed more help. The hot tub wasn't working. I'd stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Hunter

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Immediately upon entering the room I was hit by a wet dog smell, smelled of urine, the carpet was nasty, gum stuck to it. I had to leave because the smell was so overpowering I was not able to sleep comfortably.
Stayed 1 night in Apr 2025

10/10 Excellent

Monica

Stayed 1 night in Apr 2025

4/10 Poor

Daniel

Stayed 1 night in Apr 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Denise

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025