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Best Western Plus Waterville Grand Hotel

3.0 star property

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Photo gallery for Best Western Plus Waterville Grand Hotel

2 restaurants, lunch, dinner served; American cuisine
Room amenity
Indoor pool
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Pet friendly
$143
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
375 Main Street, Waterville, ME, 04901
  • Place, Colby College
    ‪2 min drive‬
  • Place, Kennebec River
    ‪2 min drive‬
  • Place, Waterville Opera House
    ‪4 min drive‬
  • Airport, Waterville, ME (WVL-Robert Lafleur)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 319 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 319 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 319 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Waterville Grand Hotel

Waterville hotel with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Best Western Plus Waterville Grand Hotel offers 138 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Waterville Grand Hotel features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 6000 square feet (557 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Guests can use the indoor pool at a partner property. Complimentary self parking is available on site.

Best Western Plus Waterville Grand Hotel is a smoke-free property.

A complimentary breakfast is offered.
O Briens Irish Restaurant - This family restaurant specializes in American cuisine and serves dinner only.
O Briens Irish Pub - This pub serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free breakfast available
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • O Briens Irish Pub
  • O Briens Irish Restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (33 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plus Waterville Grand
Best Western Plus Waterville Grand Hotel
Best Western Waterville Grand
Waterville Grand Hotel
Best Plus Waterville Grand
BEST WESTERN PLUS Waterville Grand Hotel Maine
Best Western Plus Waterville Grand Hotel Hotel
Best Western Plus Waterville Grand Hotel Waterville
Best Western Plus Waterville Grand Hotel Hotel Waterville

Reviews

Best Western Plus Waterville Grand Hotel Reviews

7.4

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 318 out of 1011 reviews
Rating 8 - Good. 336 out of 1011 reviews
Rating 6 - Okay. 156 out of 1011 reviews
Rating 4 - Poor. 116 out of 1011 reviews
Rating 2 - Terrible. 85 out of 1011 reviews

Reviews

10/10 Excellent

Scott, Saco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and restaurant
Stayed 1 night in Jul 2025

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect stay. Pool
Stayed 1 night in Jul 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort

Decent facility

Hotel was decent. The hallways and elevator need upgrading. Front lobby are alright but needs upgrading. Actual room was fine, bed and bathroom were fine.
Stayed 1 night in Jul 2025

2/10 Terrible

Benjamin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We left early. The room was run down and dirty. Bed was uncomfortable and sheets were dirty.
Stayed 2 nights in Jul 2025

10/10 Excellent

Annie, Newington

Stayed 2 nights in Jul 2025

2/10 Terrible

Sameera

Stayed 1 night in Jul 2025

6/10 Okay

Maria, Shrewsbury

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

hattie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney was great and made us feel so welcomed! She was kind, courteous and accommodating. Thank you. Breakfast was wonderful.
Stayed 1 night in Jun 2025

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thanks!
Stayed 1 night in Jul 2025

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jul 2025

6/10 Okay

Gregory

Stayed 1 night in Jul 2025

4/10 Poor

Mark

Stayed 1 night in Jul 2025

10/10 Excellent

Priscilla

Traveled with group
Nothing unique
Stayed 3 nights in Jun 2025

2/10 Terrible

Kimberly, Portland

Traveled with partner
Disliked: Cleanliness
Was told we couldn’t get a refund because I booked it through Expedia. Was told we needed to try to get a refund through them. The tub didn’t drain and the shower wasn’t clean
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2025

8/10 Good

Kathy

Stayed 2 nights in Jun 2025

6/10 Okay

Maryann

Liked: Cleanliness

Mediocre stay

Nothing grand about it. Food services were rude and inconvenient. Desk clerk was professional and accommodating. Does not look anything like photos online. More like a motel than hotel
Stayed 2 nights in Jun 2025

8/10 Good

Caleb

Liked: Cleanliness, staff & service
Whats there to say, its a hotel, I stayed 1 night, spent $162, maybe thats normal or cheap, not sure, its been a long time since I had a hotel room, pretty sure my room was haunted but thats another story for another time
Stayed 1 night in Jun 2025

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Dee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great, quiet no running up & down hallways, it was relaxing & refreshing.
Stayed 4 nights in Jun 2025

10/10 Excellent

Eliot

Liked: Cleanliness, amenities
Clean and comfortable
Stayed 2 nights in Jun 2025

4/10 Poor

Ann

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Hair in shower, stains on bed sheets and blanket, carpet had trash and dirt on it. Do not recommend best western. Prefer the hilton
Stayed 1 night in Jun 2025

8/10 Good

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room was neat and clean.
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Down and out in Maine.

Run down and poor condition, some rooms have newer mattresses but very low quality. Breakfast is a flat out disgrace. Noisy corridors. Front desk personnel works make a great TikTok but useless for information or service. Dirt in elevator seems perpetual. “Non slip” bath mat in bathtub shower was so worn and decrepit that it was in fact extremely slippery. Shower bar almost impossible to grab and hold. Very few channels and poor choices on TV. AND ON AND ON
Stayed 1 night in May 2025