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Holiday Inn Augusta West I-20 by IHG

3.0 star property

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Photo gallery for Holiday Inn Augusta West I-20 by IHG

Exterior
Standard Room, 2 Double Beds, Accessible (Accessible Tub) | In-room safe, desk, iron/ironing board, cribs/infant beds
Meeting facility
Exterior
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
$108
includes taxes & fees
Oct 18 - Oct 19

Explore the area

View in a map
441 Park West, Grovetown, GA, 30813
  • Place, Doctors Hospital of Augusta
    ‪3 min drive‬
  • Place, Augusta Mall
    ‪5 min drive‬
  • Place, Augusta National Golf Club
    ‪10 min drive‬
  • Airport, Augusta, GA (AGS-Augusta Regional)
    ‪21 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications) | In-room safe, desk, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Accessible Tub) | In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Accessible Tub)

Standard Room, 2 Double Beds, Accessible (Accessible Tub) | In-room safe, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | In-room safe, desk, iron/ironing board, cribs/infant beds

Suite, 2 Bedrooms

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior
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  • Parking included
  • Free WiFi
  • Air conditioning
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About this property

Holiday Inn Augusta West I-20 by IHG

3-star Grovetown hotel with restaurant
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Holiday Inn Augusta West I-20 by IHG offers 130 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves.

This Grovetown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Augusta West I-20 by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1855 square feet (167 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Holiday Inn Augusta West I-20 by IHG has designated areas for smoking.

Guests are offered a complimentary buffet breakfast each morning.
Kems - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Kems

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,855 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Handrails in stairways (34 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Crib
  • Rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn AUGUSTA WEST
Holiday Inn AUGUSTA WEST I-20
Holiday Inn I-20
Holiday Inn I-20 Hotel
Holiday Inn I-20 Hotel AUGUSTA WEST
Holiday Inn Augusta West I-20 Hotel Grovetown
Holiday Inn Augusta West I-20 Hotel
Holiday Inn Augusta West I-20 Grovetown
Holiday Inn AUGUSTA WEST I 20
Augusta West I20 Grovetown

Reviews

Holiday Inn Augusta West I-20 by IHG Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 582 out of 1004 reviews
Rating 8 - Good. 237 out of 1004 reviews
Rating 6 - Okay. 93 out of 1004 reviews
Rating 4 - Poor. 42 out of 1004 reviews
Rating 2 - Terrible. 50 out of 1004 reviews

Reviews

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Rosalind

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I had a terrifying and traumatic experience during my stay on July 5, 2025. While alone in my room (in my pajamas), someone was given a key to my room due to a "system malfunction" and entered without knocking or warning. I screamed, and they left immediately, but I was completely shaken. I later learned the front desk had mistakenly issued my room key to another guest and sent maintenance up without notifying me. The situation was made worse by the staff’s rude and dismissive attitude. Instead of taking accountability, the front desk blamed the system and showed zero concern for my safety. No manager ever followed up, apologized, or checked on me. I was so distressed I had to take medication to sleep and am still emotionally shaken. If you care about safety, privacy, and professionalism, I cannot recommend this hotel. I’ve stayed at many Holiday Inns, but this experience has left me deeply disappointed and disturbed.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very pleasant. If I'm inntge area again I will definitely book a room here.
Stayed 1 night in Jul 2025

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Wesley

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

10/10 Excellent

Danna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best breakfast!

A favorite in the Augusta area! Feels like coming back to old friends.The breakfast is great! Cheesy grits, real scrambled eggs, crispy bacon, scones, fruit cups and the good yogurt. Great toppings for the eggs, grilled red peppers, tomatoes, onions, etc. A quiet area, but close to I-20.
Stayed 1 night in Jun 2025

8/10 Good

Lashunda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and staff is professional. The breakfast is amazing! Snacks are a little pricey to purchase from down stairs & parking is FULL on the weekends. Overall we would stay here again 😊
Stayed 2 nights in Jun 2025

10/10 Excellent

Rick, CONVERSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option
Stayed 3 nights in Jun 2025

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a short stay, but it was very quiet and my boys did enjoy the pool. Hope to come and stay again soon
Stayed 1 night in Jun 2025

10/10 Excellent

james

Stayed 1 night in Jun 2025

10/10 Excellent

Kip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience with breakfast. Fran was awesome

Fran an employee who assists with breakfast service was awesome. First hotel breakfast of this type I can remember where the hotel had someone greeting guests and taking care of drinks. Beyond that her presence made my experience so much better. I was not expecting someone there so I did not have any cash to tip so I just wanted to say Thank You Fran!
Stayed 1 night in Jun 2025

8/10 Good

Lizelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Marvin, State College

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is centrally located to many places and to where i needed to go. Very spacious rooms for an affordable rate
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only complaint was one of the elevators was down and the one working got pretty shaky between the 4th and 5th floor.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and easy just needed my ID. Room was nice and cold and clean.
Stayed 1 night in Jun 2025

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, property conditions & facilities
My room smelled bad. We checked in and then went out for dinner. Once we settled down I realized it was my bed that stunk. I thought about requesting a room change but it was already 11 pm and I didn’t want to make my small children have to move and get out of their bed
Stayed 1 night in Jun 2025

10/10 Excellent

Skanda

Traveled with family
Liked: Cleanliness, amenities
One of the elevators was broken which resulted long waits... Bigger tv screen in the bar would have been better.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was extremely easy. The staff was very friendly and accommodating! I would definitely recommend this hotel and will stay here again when I am passing through. Traveled with four little kids (ages 7, 5, 2 and 2) and they had a blast in the pool. The lobby area was extremely comfortably. The pool really helped wear them out after a long drive so they could sleep. Rooms were fabulous. Comfy beds, very clean and shower was excellent.
Stayed 1 night in Jun 2025

8/10 Good

MICHAEL

Stayed 1 night in Jun 2025

10/10 Excellent

Kerri

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean with newly updated bathroom. Very easy and convenient.
Stayed 1 night in Jun 2025

10/10 Excellent

Ken

Stayed 1 night in Jun 2025