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Holiday Inn Express Augusta Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Augusta Downtown by IHG

Exterior
Outdoor pool, sun loungers
Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes
Exterior
Pillowtop beds, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
444 Broad St, Augusta, GA, 30901
  • Augusta Riverwalk
    ‪5 min walk‬
  • Bell Auditorium
    ‪10 min walk‬
  • Augusta Convention Center
    ‪17 min walk‬
  • Augusta, GA (AGS-Augusta Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room

Standard Room | Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobility)

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Leisure)

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • 650 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Mobility)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Augusta Downtown by IHG

Hotel in Downtown Augusta
An outdoor pool, a fitness center, and a business center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Holiday Inn Express Augusta Downtown by IHG offers 117 accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 43-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This Augusta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Augusta Downtown by IHG features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Express Augusta Downtown by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • Gym
  • Mini golf
  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Express Augusta East
Holiday Inn Express Augusta East
Holiday Inn Express Augusta East Hotel
Holiday Inn Express Augusta Downtown Hotel

Holiday Inn Express Augusta Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 95 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

LYDIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Personal at the Hotel was excellent.
Stayed 1 night in Feb 2025

2/10 Terrible

Madison

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good upgrade to the rooms.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Todd

Disliked: Cleanliness, room comfort

We left a day early

Thin walls, noise from neighboring rooms and floors were disruptive. Floors in room and hallways were dirty. In a rough part of downtown. But staff was nice. So we left a day early and moved to the Marriott, which was well worth the higher price.
Stayed 2 nights in Feb 2025

6/10 Okay

Bianca

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Booked King room thru Expedia. Hotel denied and gave us Queen room. Additionally, exhaust fan DID NOT WORK in bathroom, tub took more than 30 minutes to drain after showers.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gotta say it... we're glad Latasha was on duty when we checked in! Lots of goofy things messing up with the key cards and the parking gate, etc. she handled it all with grace, courtesy, and respect. Very pleasant experience!
Stayed 1 night in Feb 2025

10/10 Excellent

Dakota

Stayed 1 night in Jan 2025

4/10 Poor

Jessica

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
There was no breakfast service provided. There were coffee urns but the creamer containers were empty. We were in a rush to get to an event in the morning and were counting on being able to grab a quick breakfast at the hotel as advertised. Parking is behind a locked gate and signage on hotel door to deter people seeking public restrooms makes it seem there are security issues in the area too.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Randall

Traveled with group
Disliked: Staff & service
When we arrived to check around 5:30 p.m. our room wasn't ready!I The hotel was under renovation! So we went out for the evening they gave keys cards & said our room would be ready when we came back! They double booked the room! We walked into to someone else in the bed! They eventually got us another room! When i asked for a manager they claimed they're wasn't one on duty! They staff acted obviously to the whole situation! I will never stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the room and the staff was friendly and very helpful. The only issue was that when we were checking in, there were issues with the room(s) being ready. The hotel is going through renovations and the upper management did not communicate effectively with the facility management. We had one roe reserved which wasn’t ready. They got us a different room and were told it was ready. When we got to the room it was still being cleaned up and didn’t have all the furniture/bed/linens there. We had to wait in the hallway for the workers to finish a room. However, they were very apologetic and made sure we had everything we needed. Once in the room, it was very nice, clean, and comfortable. We will stay again if in the area.
Stayed 1 night in Jan 2025

6/10 Okay

Erin

Stayed 2 nights in Jan 2025

8/10 Good

Myja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asha was great
Stayed 14 nights in Jan 2025

10/10 Excellent

Kyle

Stayed 1 night in Jan 2025

10/10 Excellent

Jack

Business traveler
Liked: Property conditions & facilities
Great hotel. Very clean. Staff weee extremely friendly and helpful. Would recommend to anyone staying in Augusta.
Stayed 1 night in Jan 2025

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was unclear where the parking lot was and there was a lot of construction equipment and debris everywhere
Stayed 1 night in Dec 2024

10/10 Excellent

Jason, Wrightsville

Stayed 1 night in Dec 2024

2/10 Terrible

Cathy Simon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My plans are to never stay at this property again. I was there for three days and only got a minimal of three hours of sleep each night from Thursday to Saturday. They would not accommodate our move me to another room. I was not informed that there was construction going on at the hotel. The front desk Inez never followed up with me on any questions that I had for her. I asked to speak for general manager she gave me a card and the phone number ring right back to the front desk. I never had a chance to speak with the general manager. She would never tell me when Norman R would be in or able to speak with me. we checked out of the hotel this morning and we hope to never return to this property ever again. We will let everyone know of the bad experience that we had on social media.
Stayed 3 nights in Dec 2024

10/10 Excellent

Heather

Stayed 1 night in Dec 2024

6/10 Okay

Erika, Bridgeport

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
staff was very polite and friendly, not professional at all. when i complained that my room was filthy, the nice young lady at the front desk went straight to the housekeeping supervisor and told her, in front of me, the supervisor reaction was what put me off, she confronted the situation with her staff in front of me, there was an exchange in front me in spanish, where they assumed i didn't understand, even if i didn't, which i did by the way. the girl that supposed "cleaned" the room the previous day deny it and try to insinuate i was lying, that's when i spoke in spanish so was understood, and explained that the room was indeed dirty, the carpet was sticky, you can "vacuum" the carpet but that wont make the carpet 'clean', but that wasn't the case the carpet was dirty and sticky as well so was the floor in the hallway and the bathroom. they even asked why i had waited until the next day, again unprofessional, i am not staying at my aunts, i am paying for the space therefore i expected a clean and inviting space, but like i explained to them, i had been driving from CT for the past almost 40 hrs, i was exhausted and did not have the energy to even speak, so yes i waited until i woke the next day. the issue was "resolved" after the exchange, however just because that exchange had happened in front of me and not in private like it supposed to i will not be staying this specific location again, any future business i may bring will be lost to another hotel in the area.
Stayed 3 nights in Dec 2024

2/10 Terrible

MARK

Stayed 1 night in Dec 2024

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very pleased with my stay. I found the location to be excellently located, and the personnel to be exceedingly plessant.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sehee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service are good and the room is very clean
Stayed 3 nights in Dec 2024

10/10 Excellent

oneida, Decatur

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Dec 2024