6/10 Okay
Kimberly
Traveled with family
Nov 11, 2024
Disliked: Amenities
I really wanted to rate this property higher. We chose the hotel because of the high ratings from other guests but our experience just didn't match theirs. Upon check in, the representative was on the phone obviously complaining about some other guests and continued with her conversation for like 5 minutes as we stood there waiting. Then the pull out sofa bed was just awful. It was dirty (crumbs and dirt on the fitted mattress cover) and terrible quality. Very cheap springy with no padding at all. No shower gel or body lotion (I had to call and ask for them). Walls are thin. The family next to us had a toddler that screamed into the night and again early the next morning. Then the breakfast was the most disappointing hotel breakfast I've ever seen. My daughter was staying with her team at a much cheaper hotel closer to Augusta and their breakfast was five times the size with lots of choices. This hotels breakfast is literally just a premade tiny breakfast sandwich. No scrambled eggs, meat, fresh fruit (aside from some green bananas), nothing. And the final disappointment was the location, it was 30 minutes from the Augusta riverfront. I knew I was sacrificing location for what I thought was a higher quality hotel but unfortunately that was not the case. Overall a VERY disappointing experience.
Kimberly
Stayed 2 nights in Nov 2024
