2/10 Terrible
joshua
Traveled with pets, Traveled with family
Oct 5, 2024
Had a reservation for 48 hours...called corporate to confirm 24 hours in advance...full balance charged to card in advance...burned precious fuel during a natural disaster (hurricane helene) to make it for check in and was turned away. Told they weren't accepting new checkins. I was told when i called corporate to confirm our reservation that the facility was operational sans phones. Had to burn more fuel to return my wife and dogs to our destroyed home. Where I sit now...a week later with no power and 3 bottles of water left. I dont blame the staff. She showed me the text message from her GM giving those instructions. I got no email, text or call. No follow up later to check on my family. Very disappointed.
joshua
Stayed 6 nights in Sep 2024