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Quality Inn & Suites Augusta I-20

2.5 star property

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Photo gallery for Quality Inn & Suites Augusta I-20

Exterior
Suite 1 King 1 Queen Non Smoking 1 person Sofabed | Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
2562 Center West Pkwy, Augusta, GA, 30909
  • Forest Hills Golf Course
    ‪2 min drive‬
  • Augusta National Golf Club
    ‪3 min drive‬
  • Augusta State University
    ‪6 min drive‬
  • Augusta, GA (AGS-Augusta Regional)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite 1 King 1 Queen Non Smoking 1 person Sofabed

Suite 1 King 1 Queen Non Smoking 1 person Sofabed | Premium bedding, desk, laptop workspace, blackout drapes

Suite 1 King 1 Queen Non Smoking 1 person Sofabed

  • Sleeps 5
  • 2 King Beds, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Best Western Plus Augusta North Inn & Suites

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, (1008)
The price is $116
per night
$139 total
includes taxes & fees
Mar 3 - Mar 4
Best Western Plus Augusta North Inn & Suites

About this property

Quality Inn & Suites Augusta I-20

Hotel in National Hills
Along with a 24-hour fitness center, this smoke-free hotel has coffee/tea in a common area and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Quality Inn & Suites Augusta I-20 offers 59 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Augusta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wired and wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Complimentary self parking is available on site.

Quality Inn & Suites Augusta I-20 is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2005
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Best Western Garden City Augusta
Best Western Garden City Inn Augusta
Americas Best Value Inn Augusta Garden City
Americas Best Value Augusta Garden City
Americas Best Value Inn Augusta Garden City Hotel
Americas Best Value Inn Suites Augusta Garden City
Americas Best Value Inn Garden City Hotel
Quality Inn Augusta
Quality Augusta
Quality Inn Suites
Quality & Suites Augusta I 20
Quality Inn & Suites Augusta I-20 Hotel
Quality Inn & Suites Augusta I-20 Augusta
Quality Inn & Suites Augusta I-20 Hotel Augusta

Quality Inn & Suites Augusta I-20 Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 251 out of 461 reviews
Rating 8 - Good. 116 out of 461 reviews
Rating 6 - Okay. 50 out of 461 reviews
Rating 4 - Poor. 22 out of 461 reviews
Rating 2 - Terrible. 22 out of 461 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep looking
Certainly not the worst place I have ever stayed, but absolutely not worth the $150 that they were charging. Parking lot is cramped and shared with a few other hotels. There was a guy sitting behind the next building smoking weed. Was charged a $100 deposit when I checked in, in addition to the room fee. Room was big, but walls were thin so I could hear the conversation on one side and the screaming toddler and TV on the other, and unaccompanied kids running up and down the halls. A/C didn’t work, but it was cool enough outside to just use the fan. I sank about a foot into the mattress when I sat on it - no joke. Bathroom hadn’t been thoroughly cleaned. Breakfast was fine - nothing out of the ordinary, but nothing bad either. I realize the entire region is still dealing with the effects of Helene, but I have a feeling that the 8.4 rating this hotel gets on this site has been artificially inflated. This was a below average experience and realistically probably in the $75 per night range, but I was traveling and looking for a place last-minute. I would recommend looking elsewhere if you have options.
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Stayed 1 night in Nov 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
The hotel was quiet and the bed was firm but comfortable. The breakfast was adequate. It had the typical bagels, cereal and make-your-waffles. It also had some form of eggs, potatoes and sausage every morning. The front desk people were very friendly, as were the breakfast hosts.
Stayed 5 nights in Nov 2024

6/10 Okay

Brian

Traveled with family
Liked: Staff & service, room comfort
Very OK..for the price...
OK, the rooms are fine as far as hotel rooms go. However, the chemical smell in the rooms and hallway were quite pungent. I think this detracted from the quality overall. Predictably, our USB ports were very loose and/or broken. Breakfast was pretty good! I should add that I'm not picky.
Stayed 1 night in Nov 2024

6/10 Okay

Bren

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Rhonda, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
There were several choices for breakfast. However, the hot food was not hot. The powdered eggs were sitting in excess water and looked unappealing. The sausage appeared under cooked.
Stayed 4 nights in Nov 2024

4/10 Poor

Elzar

Disliked: Cleanliness, amenities
The carpet smelled like it had been wet. There was a roach in my bathroom. They need to do a better job at cleaning the place. I checked out a day before my reservation was complete.
Stayed 2 nights in Oct 2024

6/10 Okay

Tawana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall the stay was great they just need to update on some hot water. But other than that it was ok!
Stayed 2 nights in Nov 2024

8/10 Good

Glenda

Stayed 1 night in Oct 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was basically clean, bed was comfortable. Staff was very nice and accommodating.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jennifer

Liked: Staff & service
Adequate
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, helpful employees
Check in was easy and quick. The room was very nice and well laid out. The remote was missing batteries so we had to go down to ask for some. Then we realized that the TV was missed a cord but the person at the desk was helpful. In all we had a nice stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Stewart

Business traveler
This hotel’s staff provided a service that I would have expected from a 4 or 5 star hotel. Every single staff member I encounter was gracious, made me feel like they wanted my business and did whatever they could to make my stay as good as possible . This was a business trip with some special requirements. Very comfortable room, satisfactory breakfast, many restaurants in the area.
Stayed 5 nights in Sep 2024

2/10 Terrible

Aisha, Fayetteville

Business traveler, Traveled with family
We booked an accessible room with a roll in shower far in advance of our stay. Went we got to the hotel we were told that the one and only room that this hotel has was given to a previous guest who asked to extend their stay. That guest was not told, as they should have been, that the hotel would be glad to accommodate them IF the room was available, but since it was already booked and paid for, they could not make that accommodation. Instead, we arrived after a very long drive and I was not able to bath because there was no roll in shower. In my reservation I made it clear that I MUST have a roll in shower since I could not climb into a bathtub to shower. The hotel was not willing to make a single concession (and didn’t) and said they could not put out the guest who requested to stay over in an already booked room! They could have moved them to another room however. Guest are told that special requests will be provided “if available”. This was a specifically booked and paid for room and should certainly have been provided as “promised” by the acceptance of the booking and payment. Shame on this hotel. I can neither recommend it nor will I ever book it again.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Decent stay for the price
This hotel wasn't bad at all. It's close to the expressways, close to restaurants, shopping, etc. I loved my room size. My ONLY complaints were the pillow were too soft and they missed some spots vacuuming ( saw some crumbs on the floor in spots) other than that, everything worked, staff was nice and it was a pleasant stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal !
Very clean and spacious room. This is better than almost anything I have stayed in. The cost was very fair.
Stayed 1 night in Sep 2024

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay while vacationing in the area. Very clean and convenient!
Stayed 4 nights in Jun 2024

8/10 Good

greg

Business traveler
Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2024