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Aiden Austin City Hotel

4.0 star property

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Pool
Pool
Meeting facility
Restaurant
Suite, 2 Double Beds, Accessible, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
2200 S I H 35, Austin, TX, 78704
  • South Congress Avenue
    ‪17 min walk‬
  • Lady Bird Lake
    ‪1 min drive‬
  • University of Texas at Austin
    ‪4 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Refrigerator & Microwave (with Sofabed)

Suite, 2 Double Beds, Accessible, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Accessible, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(3 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Exterior Entrance)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Exterior Entrance) | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Exterior Entrance)

8.8 out of 10
Excellent
(30 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(38 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(19 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

citizenM Austin Downtown

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1872)
$136 nightly
The price is $136 total
includes taxes & fees
citizenM Austin Downtown

About this property

Aiden Austin City Hotel

4-star hotel in South Congress
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a conference center, and a hot tub are onsite. Housekeeping is available on request.
Aiden Austin City Hotel offers 158 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

A children's pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Aiden Austin City Hotel provides a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 7200 square feet (669 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

Aiden Austin City Hotel is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Machi Sushi - Onsite sushi bar. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Machi Sushi

Things to do

  • Children's pool
  • Gym
  • Hot tub

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Conference center (7,200 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Grab bar in shower (33 inches high)
  • Lever door handles
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Austin City Best Western
Austin City Hotel
Austin City Hotel Best Western
Austin City Hotel Best Western Plus
Best Western Austin City
Best Western Austin City Hotel
Best Western Austin City Plus
Best Western Plus Austin City
Best Western Plus Austin City Hotel
Best Western Plus City Hotel
Aiden Austin City Hotel Hotel
Aiden Austin City Hotel Austin
Aiden Austin City Hotel Hotel Austin
Aiden by Best Western Austin City Hotel
Aiden by Best Western @ Austin City Hotel

Aiden Austin City Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1087 out of 1576 reviews
Rating 8 - Good. 309 out of 1576 reviews
Rating 6 - Okay. 113 out of 1576 reviews
Rating 4 - Poor. 34 out of 1576 reviews
Rating 2 - Terrible. 33 out of 1576 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

brandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection

Ehat a neat little property. It was super quiet, clean and the bed was confortable. It's an older propertt, but renovated and well maintined. The pool and hot tub were fantastic. What a gem! We will be back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Misheel

Stayed 4 nights in Mar 2025

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Colby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool/spa area and large space to lounge in the sun. Staff was always very friendly. Hotel has am amazing breakfast with many options. The room air conditioning could use an upgrade as there is no room thermostat it is only set by the wall unit which didn't always work the best. Hotel tries to do eco friendly by limiting the times room service comes to clean so it is by request only and must be requested by the day of no later than 11 am should you want your room picked up. We didn't have any issues. Just one time, we weren't expecting house keeping and we came back to a clean room. Not that it's a bad thing but maybe miscommunication somewhere.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jesse

Stayed 1 night in Apr 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Aaron

Liked: Amenities
Great stay
Stayed 11 nights in Apr 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vibe, friendly staff, comfortable. Loved it!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jiayi

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really close to downtown and good quality/price
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and went out of their way to provide information and advice. Breakfast was good ( maybe more options?) The room was large and facilities good. Overall we enjoyed our stay and would recommend it.
Stayed 3 nights in Apr 2025

2/10 Terrible

Melissa

Stayed 1 night in Dec 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating. Pool area was really cute!
Stayed 1 night in Apr 2025

10/10 Excellent

Suzanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute hotel, loved the decor throughout. Good parking (free), everything was clean. The bed was so comfy, I slept so well in it, and wish my bed at home was that comfortable, lol. Loved the Bumblebee in the front of the hotel. Desk attendant was nice, and professional. The room did smell very musty when we got into it, that was a little bit off putting, but otherwise, we had zero complaints with our stay here, and will definitely consider staying here again.
Stayed 1 night in Mar 2025

8/10 Good

Mark

Stayed 2 nights in Mar 2025

4/10 Poor

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise was awful as facing hwy 35 in our room. Sushi restaurant was very good but wished it had a la carte menu as all you can eat only was extremely expensive. Needs other choices. Breakfast was average but with choices, parking is GREAT considering Austin that loves to charge 35 dollars/day at other hotels.
Stayed 1 night in Apr 2025

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great time when staying at the Aiden Austin Hotel. Staff is friendly, rooms and rates are great, gym is huge and has up to date machines, and their restaurant is top notch.
Stayed 2 nights in Apr 2025

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with modern and chic decor. Breakfast is great and staff is nice.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique, Welcoming Stay with a Couple of Bumps

I was genuinely impressed with my stay at the Aiden Austin City Hotel — this place definitely stands out from your typical hotel experience. The overall vibe was crisp, modern, and very welcoming. From the moment I checked in, I could tell they put thought into the guest experience. I was pleasantly surprised with a VIP welcome bag full of local goodies — a classy and unexpected touch that instantly made it feel special and memorable. The layout of the hotel was fun and unique, and the breakfast? Absolutely amazing. Every staff member I encountered was friendly, attentive, and eager to help. When I needed to extend my stay by a night, the front desk made it quick and easy, and to my delight, I was given a second VIP bag — talk about going the extra mile! I fully expected to leave a 5-star review... until two unfortunate issues. While in the bathroom on my last night's stay, I had a run-in with a massive cockroach that literally charged at me. I tried washing it down the shower drain, but it was so big it wouldn't go — I ended up trapping it with the ice bucket (not exactly a highlight of my trip). Then later that night, the fire alarm went off a couple of times — just briefly, but enough to be unsettling. Also, getting into the driveway if the place was a bit of a maze the first couple of times. Despite those significant disturbances, the rest of my stay was fantastic. I’d definitely consider returning, especially if the hotel addresses those unexpected hiccups.
Stayed 1 night in Mar 2025

10/10 Excellent

James

Stayed 2 nights in Mar 2025

8/10 Good

david, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof facility for short term stays. Friendly staff, good location
Stayed 1 night in Apr 2025

4/10 Poor

Omar

Stayed 3 nights in Apr 2025

6/10 Okay

Marissa

Traveled with partner
Disliked: Amenities
Nice and easy to get to. It was also only a 10 min drive to downtown. The breakfast wasn’t that good.
Stayed 3 nights in Apr 2025

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025