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citizenM Austin Downtown

4.0 star property

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Photo gallery for citizenM Austin Downtown

Exterior
Creator video
Exterior
Daily buffet breakfast (USD 21.00 per person)
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym

Explore the area

Map
617 COLORADO ST, Austin, TX, 78701
  • Sixth Street
    ‪2 min walk‬
  • Austin Convention Center
    ‪12 min walk‬
  • University of Texas at Austin
    ‪18 min walk‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪12 min drive‬

Room options

View all photos for Room

Room | Premium bedding, pillowtop beds, in-room safe, desk

Room

8.6 out of 10
Excellent
(152 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Austin Downtown

4-star hotel in Downtown Austin
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness center, a 24-hour business center, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Austin Downtown offers 344 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Austin hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
CitizenM Austin Downtown features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and coworking spaces. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and express check-in.

CitizenM Austin Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
CanteenM - Onsite bar. Open daily.
CloudM - Onsite rooftop bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 21 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM
  • cloudM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (30 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21.00 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

Pool access available from 9:00 AM to 8:30 PM
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Austin Downtown Hotel
citizenM Austin Downtown Austin
citizenM Austin Downtown Hotel Austin

citizenM Austin Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1254 out of 1798 reviews
Rating 8 - Good. 269 out of 1798 reviews
Rating 6 - Okay. 125 out of 1798 reviews
Rating 4 - Poor. 70 out of 1798 reviews
Rating 2 - Terrible. 80 out of 1798 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

RENAE, Springfield

Easy checkin & bed was comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

John

Business traveler
Liked: Cleanliness
Disliked: Room comfort

Why you Should Never Stay at Citizen M

Hotel has no parking. There is no valet. They tell you that there are garages in the "neighborhood." There is no place to park to unload passengers not to mention luggage. Not mentioned on the website is the fact that the room is eight feet wide. Yes, eight feet wide. The head and foot of the bed touch the side walls of the room and one side of the bed is pressed up against the window wall. Must be interesting to watch how the housekeeping staff makes the bed. The bathroom is strange. The sink and vanity are located in the room which I guess is handy should you wake up in the middle of the night and have an uncontrollable need to wash your hands. The soap at the sink says "Soap" on the dispenser. However, when you get to the shower the "soap" says "Shampoo" with a version for AM and a separate version for PM. First time I have taken a shower using "Shampoo". A colleague, whose mobile number I did not have, was also staying in the hotel. There is no way to call another guest in the hotel. Only the one person at the front desk can make calls to guest rooms. The check-in experience is just that an experience. No one at the Front Desk to welcome you to the hotel. You have to check yourself in at a kiosk, populate forms, scan your passport or the front and back, insert your credit card, print your own room key - every step requires a different screen. At check out getting a printed copy of the folio seems to be a very strange request.
Stayed 1 night in Mar 2025

10/10 Excellent

Phil, Milwaukee

Stayed 4 nights in Mar 2025

2/10 Terrible

CAROLINA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room had condensation from the AC on the ceiling and the AC was leaking all day and night. The floor was always wet. The ester damaged some of my electronics and possibly ruined them. I asked twice for you guys to move me rooms and you guys would always say yes and never ended up moving me rooms. I was there 5 days dealing with all of this. We would have to use our own towel to dry the floor because no one would come to clean up either.
Stayed 4 nights in Mar 2025

10/10 Excellent

Pauline Chavez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Must Stay !!!

Excellent location with close proximity to other hotel restaurants and bars. Close to the well-known 6th street downtown. Hotel was tech modern with self-check in/out process and managing room amenities with i-pad controller.
Stayed 2 nights in Mar 2025

8/10 Good

Paul Kenneth

Liked: Cleanliness, property conditions & facilities
Interior of hotel was quirky, fun interesting. Rooms are very small. Your partner will have to crawl over you to get out of bed. Beds were comfortable rooms were clean.Outside of the hotel sidewalks are absolutely filthy, but the whole city is that way. For the most part staff was awesome, especially Jimmy who went above and beyond. A young man with no name tag dark hair was rude the entire time. Hotel is in a great location. Just be forewarned, the rooms are like half the size of a typical hotel room. But they are cozy.
Stayed 4 nights in Mar 2025

4/10 Poor

Rusti

Traveled with group
This was the weirdest place I have ever stayed at. The room is like staying in a tiny camper. The bed is wedged in and if you are super tall you are not fitting in the bed. The controls to everything are on an iPad. Which is cool but very confusing. The whole hotel is very high tech. The shower and toilet are all in one. Let’s just say that if you are going to stay with someone in the same room, make sure that you really like one another and are comfortable with each other. There is no privacy at all. Especially when going to the bathroom!
Stayed 1 night in Mar 2025

10/10 Excellent

Natosha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee I interacted with was extremely helpful and pleasant. I eill definitely recommend this property.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and unique atmosphere and very friendly staff. Extremely accommodating for early check in and let us pick the level and area of our room! Such a cute vibe and great location! The staff was friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Had a wonderful stay! The check in at the kiosk is not a big deal there are people there to help you. The room was great! Comfy bed and super clean. It’s not a standard size hotel room but I like that. It was very modern, I’ll take that over a huge old room. The people working here are super sweet and there is cool art everywhere and great drinks. The only recommendation I have is bring ear plugs. The area is loud at night because it’s right by 6th.
Stayed 1 night in Mar 2025

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a good nice little vacation from town. The only issue we had with the AC dripping water, but that was about it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is fabulous
Stayed 3 nights in Mar 2025

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Small but good

The rooms are very small but they do post picture of it so was honest. Rest of stay great
Stayed 3 nights in Mar 2025

10/10 Excellent

Mikaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel for short stay
Stayed 1 night in Mar 2025

10/10 Excellent

Azadeh

Liked: Amenities
The room was so cute and I really liked the blinders. Even in the daytime, it made inside dark to have a great sleep
Stayed 4 nights in Mar 2025

8/10 Good

Russell

Stayed 2 nights in Mar 2025

10/10 Excellent

WESLEY PAUL, La Verne

Liked: Cleanliness, staff & service, property conditions & facilities
.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Very cozy rooms and was expected from the pictures. Would definitely stay at a Citizens again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice, the room was clean and the vibe was cute.
Stayed 1 night in Feb 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
ultra-comfortable beds, unlimited free Wi-Fi and 24/7 food and drinks always waiting at canteenM. And best of all, our ambassadors are every guest's best friend. It's simply undeniable: you always know you're at citizenM. trendy, hip, and social.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Good location; awful fitness center.

Good location. Rooms are small, as advertised, but functional. Good for one person. But for a hotel that has 300+ rooms, the so called fitness center is pathetic. Max capacity is 10. Equipment is either dated or in use. Very limited.
Stayed 2 nights in Mar 2025