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Comfort Suites Austin NW Lakeline

2.5 star property

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Photo gallery for Comfort Suites Austin NW Lakeline

Exterior
Outdoor pool, sun loungers
Lobby
Free daily continental breakfast
Premium bedding, in-room safe, desk, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Room service
  • Pool
  • Housekeeping
$82
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
13681 N. US Hwy 183, Austin, TX, 78750
  • Austin Aquarium
    ‪10 min walk‬
  • Main Event Entertainment
    ‪17 min walk‬
  • Lakeline Mall
    ‪2 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

7.8 out of 10
Good
(28 reviews)
  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 463 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Austin NW Lakeline

Hotel in Pond Springs
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a hot tub are onsite.
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Comfort Suites Austin NW Lakeline provides a hot tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 441 square feet (41 square meters) include conference space. This Austin hotel also offers a complimentary children's club, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Comfort Suites Austin NW Lakeline is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 441 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 118 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 96 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tracie

Liked: Cleanliness, amenities, property conditions & facilities
Would visit again.
Stayed 1 night in Jun 2025

6/10 Okay

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub needs to be cleaned and the bubbles don’t work. No towels for guest to use at pool. We stayed on the 3rd floor it was hot and the hall had a really bad smell. Ice makers where not working on our floors by the pool
Stayed 1 night in Jun 2025

6/10 Okay

Maged, Houston

Stayed 1 night in May 2025

4/10 Poor

Balakrishnan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Eliza

Stayed 2 nights in Apr 2025

8/10 Good

Enrique

Traveled with partner
Early morning continental breakfast, 6:am Clean pool area
Stayed 2 nights in May 2025

8/10 Good

Jaye

Business traveler, Traveled with partner
Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Kitzy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Phil

Business traveler
Disliked: Staff & service, property conditions & facilities

Adequate and cheap but no thank you

Adequate place to sleep. Hard bed, noisy frim freeway traffic, room needs paint and better lighting. I do not plan to stay here again. Hard to get to with construction and off ramp location.
Stayed 1 night in May 2025

10/10 Excellent

Stephanie, San Antonio

Stayed 1 night in May 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

David

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Kayli

Liked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Brandy

Stayed 3 nights in Apr 2025

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Outdated property and stained carpet

This hotel is in desperate need of updates. The door frames are old metal frames with chipping paint. The carpet is well worn and stained. The couch was just as bad. The elevator reeked of marijuana and the hallway wasn’t much better. The only positives were the bathroom was clean and the bed comfortable. Will not be staying here again.
Stayed 1 night in Apr 2025

8/10 Good

Kaitlyn

Stayed 2 nights in Apr 2025

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Room was a very clean a little dated very impressed with the cleanliness. However, I was extremely disappointed that there was no closets in the room, and there were no irons.
Stayed 2 nights in Apr 2025

6/10 Okay

Matthew

Ok
Stayed 1 night in Apr 2025

2/10 Terrible

Conner

Traveled with partner
Disliked: Amenities
Run down needs updates elevator sounded like it was gonna shut down. There was a massive roach in our room and the smoke detector was disconnected and not even in the room
Stayed 2 nights in Apr 2025

6/10 Okay

Samantha

Stayed 2 nights in Mar 2025

6/10 Okay

Bertram

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Just okay

First, I will address the good things about the hotel. The beds & pillows were very comfortable. The breakfast was pretty good. Most of the staff was friendly & helpful. Now for the bad. One of the night staff (male) was very confrontational when I had to go to the front desk for the 6th time to have them re-key my room key. Every single time I came back from being out, I had to do this. Then, same staff member told my 85 yo mother that she had to take our trash down to the dumpster outside at night because we had not requested maid service. Then, when I asked him why he did that, he lied to me & said that he didn't tell her that. Next, It is an older hotel so some wear & tear is normal. But this place needed some serious cleaning. The room smelled very musty & the carpet was very dirty. Some simple shampooing would have made a world of difference. It could have used some paint touch-ups as well. Next, the exterior could have used some landscaping. We went in the pool once, which was pretty clean. However, the hot tub was very dirty. I don't usually go into this much detail when I do a review, but I felt it was important for those reading this that may want to book a room there.
Stayed 5 nights in Apr 2025

4/10 Poor

Ashley

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities

Eh

Get what you pay for. Elevator didn’t work. Stairwell was scary. There was a hole in the ceiling in the hallway. Furniture had scratches. Things in the bathroom did not look kept up with. Door hinges were bad. Doors didn’t close all the way, you had to constantly check if it did. Overall I wouldn’t stay here again if I had to spend more than one night, even if that I wouldn’t stay regardless. If you want cheap and don’t care about attention to details then go for it.
Stayed 1 night in Mar 2025

2/10 Terrible

Mujahed

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst place I stayed at ever. The room had a dirty/musty scent to it. The carpet was not clean. The AC unit was very old and loud and it either made the room very cold or not worked at all. I asked for a baby crib for my daughter but I was told there was none. She had to sleep the sofa bed. Of course the mattress was horrible and dirty I covered it with 2 bedsheets. The next day I asked for the room to be cleaned and I was told they will not do it because they did not have staff. Later that evening I asked for new bedsheets (since the room was not cleaned) the person at the front desk started questioning why I needed bedsheets and that they may not have enough. Overall, not a great place and I will never be staying at a comfort suites again.
Stayed 3 nights in Mar 2025

4/10 Poor

Veronica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Im giving this property a 2 because when I asked for room service they did come to my room. The luggage dolly was filthy, the hallway carpets were stained and the room carpets also had stains. The elevator sounded very unsafe and like it was in need of maintenance. The biggest issue we had was the bed bugs we found. I will not be staying at this location again.
Stayed 4 nights in Mar 2025

4/10 Poor

Tracey

Disliked: Cleanliness, property conditions & facilities

Should have made a different choice.

The room was mediocre at best. The hot tub was NASTY - pool as well. Very poor upkeep. Elevator was broken for about half of our trip and the hallways smelled as though someone was smoking a joint for the entire time we were there. Do NOT recommend
Stayed 3 nights in Mar 2025