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Comfort Suites Austin NW Lakeline

2.5 star property

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Photo gallery for Comfort Suites Austin NW Lakeline

Outdoor pool, sun loungers
Lobby
Premium bedding, in-room safe, desk, soundproofing
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Room service
  • Pool
  • Housekeeping
  • Gym

Explore the area

Map
13681 N. US Hwy 183, Austin, TX, 78750
  • Austin Aquarium
    ‪14 min walk‬
  • Lakeline Mall
    ‪3 min drive‬
  • Main Event Entertainment
    ‪4 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 463 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Austin NW Lakeline

Hotel in Pond Springs
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a hot tub are onsite.
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Comfort Suites Austin NW Lakeline provides a hot tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 441 square feet (41 square meters) include conference space. This Austin hotel also offers a complimentary children's club, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Comfort Suites Austin NW Lakeline is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 441 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 456 out of 1001 reviews
Rating 8 - Good. 281 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 71 out of 1001 reviews
Rating 2 - Terrible. 87 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare!
Absolute nightmare!! From the moment we walked into our room, it was clear this place had zero standards of hygiene or comfort. The first thing that hit us was the stench—an overwhelming musty odor that seemed to be embedded in every inch of the stained, grimy carpet, you could not breath on the second floor. We walked theough the hall with our faces covered, because the smell was so bad. It felt like the whole hotel had given up on basic cleanliness. The real horror awaited us in the bed. As we pulled back the sheets, we found, a live bed bug crawling across the pillow. Hair, staines and dirt covered the sheets. Fake eyelashes were stuck to the headboard. There was hair and dirt all jver the bathroom. My kids were terrified, and we spent the entire night in absolute fear of what might crawl on us. This place is a complete disgrace. If you value your health and sanity, stay far, far away.
Stayed 2 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
I called in advance multiple times to inquire about a room with a garden tub which is pictured online and was told yes they had it and was available. When we arrived the lady at the front desk was incredibly rude and laughed when I brought it up then said that they didn’t have that, then that it was unavailable then that they were all booked-3 excuses in one breath. There was maybe a dozen cars in the parking lot the 3 days we were there..they weren’t booked up. The room was gross. Smelled like mildew. Shower curtain was ripped up and the tub was filthy. Paint peeling off walls. The bench in the rooms legs were about to fall off-couldnt even set my purse on it. Guy that worked the desk overnight was an idiot. Couldn’t ever answer a single question and when I asked for wash cloths he gave me full size towels… There was a metal sign on wall saying the check out time but they had a piece of printer paper over it with a handwritten time earlier than the actual checkout and when I asked for a late check out they wanted me to pay $50 for half an hour extra! Shady place. Would not recommend. We were right by the front desk and one night the dude allowed a kid to run up and down the hallway taking peoples ‘do not disturb’ signs off every door and he did and said NOTHING to the kid or parents. Worst hotel I’ve ever stayed at in 30 years. They also gave me a receipt showing a price more than $100 less than what they actually charged me…
Paint peeling in bathroom and it smelled like mildew
Dresser broken, along with all other furniture in room
Disgusting tub
Stayed 2 nights in Dec 2024

10/10 Excellent

Erica

Stayed 1 night in Oct 2024

2/10 Terrible

dhanabal

Stayed 1 night in Dec 2024

6/10 Okay

Ricky

Decent/Hallway smells
The room was mostly clean. Carpet has stains likely from years of wear and use. The bed sheets had hair; however, the pillows looked clean. The room is more spacious than other hotels of similar price. The bathroom is nice. The channel selection on the TV is okay; there is no option for streaming as in other hotels. The hallway has a smell to it; however, the room itself does not. There were no water bottles stocked in the lobby refrigerator during the time of stay.
Stayed 2 nights in Dec 2024

8/10 Good

Joann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my family. Very convenient location. I’d stay again.
Stayed 1 night in Oct 2024

2/10 Terrible

Amador

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
To begin with the elevator was very noisy. It had a loud crackling noise and NIt had a smell of fish . Also the second floor has a smell of fish. I reported that to the clerk. The receptionist said that I had booked a one in Bed did not gave me the price difference for the two quick bits that I had signed up for the other receptionist a black lady she was very dishonest. She told us we needed to check out at 11 and the sign was in front of her that said checkout time was 12. She didn’t wanna give us a credit for the difference in the price. She was rude. She lied and was on the cell phone. She was very un attentive and did not address. Our concerns. Will never stay there again or recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

lokesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Hussain

Stayed 1 night in Nov 2024

6/10 Okay

Rudy, Copperas Cove

Business traveler, Traveled with family
Liked: Staff & service
Breakfast
Stayed 3 nights in Nov 2024

10/10 Excellent

Dusten

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was horrible. The carpet was extremely dirty which made the room stink. The gym was super small and dirty. Overall the hotel was old and dirty will not recommend it to anyone.
Stayed 1 night in Nov 2024

8/10 Good

Chris

Stayed 1 night in Nov 2024

10/10 Excellent

Quincy

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The tub had hairs in it, and there were stains on the sheets.
Stayed 1 night in Nov 2024

2/10 Terrible

arunsri

Stayed 2 nights in Oct 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

srivatsan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this filthy hotel like a plague
My family and I had the misfortune of staying at this nightmare of a hotel. From the moment we walked into our room, it was clear this place had zero standards of hygiene or comfort. The first thing that hit us was the stench—an overwhelming musty odor that seemed to be embedded in every inch of the stained, grimy carpet. And the carpets were just as bad in the hallways, spreading the awful smell throughout the entire floor. It felt like the whole hotel had given up on basic cleanliness. The real horror awaited us in the bed. As we pulled back the sheets, we were horrified to see roaches scurrying around, and to our utter disbelief, a live bed bug crawling across the pillow. Yes, you read that right—roaches and bed bugs, in the actual bed! My kids were terrified, and we spent the entire night in absolute fear of what might crawl on us. This place is a complete disgrace. If you value your health and sanity, stay far, far away.
Stayed 1 night in Nov 2024

4/10 Poor

Tae

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Overall property condition is poor considering what you pay.
Stayed 1 night in Nov 2024

4/10 Poor

patty

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Toilet in my room only flushed half of the time. Had to obtain code from front desk to use toilet in lobby since the one in room would not flush. It is definitely time to replace the stained carpet in common areas.
Stayed 1 night in Nov 2024

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

susanna

Stayed 2 nights in Sep 2024

2/10 Terrible

Saida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is place is not very clean, greasy old carpet stains , bed sheets had some old greasy stains
Stayed 2 nights in Oct 2024

4/10 Poor

Priscilla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed
The property was highly rated, but was disappointing. Floor was not vacuumed, trash and bugs were everywhere. The tub was stained. The phone, lamps and furniture was dirty. The fridge and microwave were clean.
Stayed 1 night in Oct 2024