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DoubleTree by Hilton Hotel Austin Northwest Arboretum

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Austin Northwest Arboretum

Restaurant
Exterior
King, Junior Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, iron/ironing board
Executive lounge
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available

Explore the area

Map
8901 Business Park Dr, Austin, TX, 78759
  • Arboretum at Great Hills Mall
    ‪19 min walk‬
  • Domain Northside
    ‪3 min drive‬
  • Q2 Stadium
    ‪4 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 293 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 293 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board

King, Accessible, Bathtub

  • 293 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King, Junior Suite, 1 King Bed, Non Smoking

King, Junior Suite, 1 King Bed, Non Smoking | Living area | TV, pay movies

King, Junior Suite, 1 King Bed, Non Smoking

  • 460 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 293 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

DoubleTree by Hilton Austin

  • Pool
  • Hot Tub
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (1004)
$144 nightly
The price is $144 total
includes taxes & fees
DoubleTree by Hilton Austin

About this property

DoubleTree by Hilton Hotel Austin Northwest Arboretum

Austin hotel with restaurant
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Change of towels is available on request.
DoubleTree by Hilton Hotel Austin Northwest Arboretum offers 194 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Austin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
DoubleTree by Hilton Hotel Austin Northwest Arboretum features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 6500 square feet (604 square meters) include conference space. This Austin hotel also offers multilingual staff, coffee/tea in a common area, and concierge services. Parking is available onsite for a surcharge.

DoubleTree by Hilton Hotel Austin Northwest Arboretum is a smoke-free property.

Full breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Centre Lounge - Onsite bar.
Overlook Restaurant - This lobby lounge specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Centre Lounge
  • Overlook Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 6,500 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in stairways (31 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1984
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50.0
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 6 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 20 per person
  • Self parking fee: USD 15 per night (in/out privileges)
  • Early check-in fee: USD 50.0 (subject to availability)
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Austin-NW Plaza/Arboretum Area
Holiday Inn Plaza/Arboretum
Holiday Inn Plaza/Arboretum Hotel
Holiday Inn Plaza/Arboretum Hotel Austin-NW Area
DoubleTree Hilton Hotel Austin Northwest Arboretum
DoubleTree Hilton Hotel Arboretum
DoubleTree Hilton Austin Northwest Arboretum
DoubleTree Hilton Arboretum
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
DoubleTree by Hilton Hotel Austin Northwest Arboretum Hotel
DoubleTree by Hilton Hotel Austin Northwest Arboretum Austin

DoubleTree by Hilton Hotel Austin Northwest Arboretum Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 410 out of 1004 reviews
Rating 8 - Good. 250 out of 1004 reviews
Rating 6 - Okay. 144 out of 1004 reviews
Rating 4 - Poor. 94 out of 1004 reviews
Rating 2 - Terrible. 106 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extraordinary. They went above and beyond.
Stayed 1 night in Mar 2025

10/10 Excellent

Lynette

Stayed 3 nights in Feb 2025

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Had to report an active leak in bathroom. Water wasn't warm enough for showering. Limited dining.
Stayed 2 nights in Feb 2025

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Property conditions & facilities
Water temperature in shower difficult to control.
Stayed 1 night in Mar 2025

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was awesome. A/C in the room didn't work 1st night, but they got it fixed for the 2nd night. Only having a miniature ironing board is unacceptable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cecilia

Stayed 1 night in Feb 2025

10/10 Excellent

Roger, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Donald, Boulder

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Overbooked, did not honor the reservation. No where to stay!
Stayed 1 night in Feb 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely decor but needs modernization in the future

An older hotel but lovely decor . Front desk girl was very sweet and helpful. The bed was comfortable. The breakfast could be improved greatly although the attendant was lovely and hardworking. There were no working laundry facilities which is why I chose this option. Things arise but my honest opinion on this matter is that there are corners being cut and it didn’t appear they had a lack of guests . For the beautiful place that it still is it lacks quality and the respectful atmosphere it deserves.
Stayed 1 night in Feb 2025

10/10 Excellent

SAMANTHA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Feb 2025

10/10 Excellent

halley amber

Liked: Cleanliness, property conditions & facilities
comfy. clean. nice staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Randy

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Celia is the ultimate professional!

Check-in was FANTASTIC! Please let Celia know we greatly appreciate her friendly, professional and courteous service! Check out with Celia was absolutely pleasurable! The mad our stay the best we have had in Austin!
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Stayed 1 night in Feb 2025

8/10 Good

Lin

Business traveler
Stayed 1 night in Feb 2025

10/10 Excellent

Desiree

Stayed 1 night in Feb 2025

10/10 Excellent

Saima

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Feb 2025

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our AC went out during the early morning which made it uncomfortable. When we left to start our day, we notified the front desk. Upon our return to our room later that day, it was nice and cold again. Our overall experience was great for a weekend getaway with friends.
Stayed 2 nights in Feb 2025

8/10 Good

John, Holland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unusually wonderful... very curteous.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Brad

Disliked: Staff & service, property conditions & facilities
I walked into the room and the AC was blowing hot air. I took my bags back to the front desk and requested a new room. Asst Mgr Becker requested that I stay in that room and maintenance would reset the AC. The Tech came to the room with major attitude, reset the AC, it blew cooler air and the Tech said it would be cooler in 30 minutes. I had a fitful night sleep the temp went from 78 to 76. At 5 am it was back to 78. I requested a refund but was denied. I cannot recall a worse hotel experience in my life.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort

Lousy Hotel. Don't Waste Your Money.

I reserved an upgraded room, got bumped to a lower grade room upon arrival. Thermostat in room didn't work and had to be replaced. Cooked the first night I was there. TV remote barely worked. Room was on the bottom floor and loud and faced the parking lot. Second night the fire alarm for the hotel goes off at 11:30 and everyone has to exit the hotel until the Fire Department clears the hotel. No compensation or apologies from the hotel. The condition of the hotel is blausey. You can tell it's a refurbished property and they are trying to make out like its a five star resort. I've stayed at better Motel 6 hotels. Parking was not free and there was no indication that it was paid parking until you arrive at the hotel. The nightly rate was $15.00 dollars. What a rip off. Parking should be at least free in this location. I would not recommend staying here. Location is good and that's about all.
Stayed 2 nights in Feb 2025

10/10 Excellent

Roger, Houston

Stayed 2 nights in Jan 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very convenient for me when I visit some friends who live in the area. It’s comfortable and clean. Staff is very friendly. My main complaint is that they charge you to park your own car per night in their massive parking lot.
Stayed 1 night in Jan 2025

6/10 Okay

Steven

Business traveler, Traveled with family
Disliked: Amenities
Property shows its age. For example, no electrical or USB outlets on one side of the bed or on the desk. Hot water slow to arrive and not very hot when it did. One wall switch didn't work anything. Surprised by parking fee for a suburban hotel.
Stayed 1 night in Jan 2025