2/10 Terrible
Abigail
May 14, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not read reviews before booking this hotel which is a mistake I will NEVER make again. I checked in about 3:30 and went into my room where I ate something. Afterwards, I went into the restroom and there was mold on the ceiling. When I raised the concern with front desk staff I was told “it’s impossible for there to be mold but I will come look” the manager entered my room and said that it was just mildew and he could paint over it to kill it. At this point he said that he would come finish the PAINTING OVER IT in the morning without offering to move me to another room despite my telling him that I am highly allergic to both mold and mildew and there were now paint fumes in my room. Later I began having an allergic reaction so I called and asked to be moved to a different room (not even requesting an upgrade). I was laughed at and hung up on. About 30 minutes later just after 7:30 PM, they called me and gave me an ultimatum: stay to be dealt with in the morning OR check out and leave the premises. I chose the latter because I was already having an allergic reaction and I did not want to end up in the hospital. This morning when I contacted Expedia to process my refund they contacted him and he changed his story, now saying it was just a stain and not mold or mildew at all. When I called the front desk to complain he told me “If you are so allergic to mold and mildew you should just stay home instead of going to hotels” before very abruptly hanging up on me.
Abigail
Stayed 3 nights in May 2025