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Hilton Garden Inn Austin NW - Arboretum

3.0 star property

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Photo gallery for Hilton Garden Inn Austin NW - Arboretum

Lobby
Reception
Lobby
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Pool

Explore the area

Map
11617 Research Blvd, Austin, TX, 78759
  • Arboretum at Great Hills Mall
    ‪4 min drive‬
  • Domain Northside
    ‪5 min drive‬
  • Q2 Stadium
    ‪6 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪22 min drive‬

Room options

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50-inch LCD TV with cable channels, TV, streaming services

Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

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Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 303 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed - ADA Compliant

1 King Bed - ADA Compliant | Bathroom shower

1 King Bed - ADA Compliant

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Drinks & Snacks)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Drinks & Snacks)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

50-inch LCD TV with cable channels, TV, streaming services

Room, 1 King Bed

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Austin NW - Arboretum

3-star hotel in McNeil
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Garden Inn Austin NW - Arboretum offers 138 air-conditioned accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hilton Garden Inn Austin NW - Arboretum features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 1250 square feet (116 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and a fireplace in the lobby. Complimentary self parking is available on site.

Hilton Garden Inn Austin NW - Arboretum is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grille - This bar specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 14 for adults and USD 8 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great American Grille

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,250 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2002
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 14.00 for adults and USD 8.00 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Arboretum Hotel Austin NW
Hilton Garden Inn Austin NW Arboretum
Hilton Garden Inn NW
Hilton Garden Inn Austin NW Arboretum Hotel
Hilton Garden Inn Arboretum Hotel
Hilton Garden Inn Arboretum
Hilton Austin Nw Arboretum
Hilton Garden Inn Austin NW - Arboretum Hotel
Hilton Garden Inn Austin NW - Arboretum Austin
Hilton Garden Inn Austin NW - Arboretum Hotel Austin

Hilton Garden Inn Austin NW - Arboretum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1006 reviews
Rating 8 - Good. 242 out of 1006 reviews
Rating 6 - Okay. 70 out of 1006 reviews
Rating 4 - Poor. 30 out of 1006 reviews
Rating 2 - Terrible. 34 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience at the hotel. Friendly, quiet, clean, good breakfast especially the yogurt bowl. A couple things like the sink tub and similar would benefit from a little maintenance.
Stayed 3 nights in Dec 2024

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great, the staff was great, nice and quiet place and easy to get too….the bed could be a little more comfortable though. It was a little hard but other than that this place was great.
Stayed 2 nights in Dec 2024

8/10 Good

joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

challah

Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Aug 2024

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Jameson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

ERMIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place tostay
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and tidy. It was my neighbors young folks ready to partay so my sleep was disturbed from 1030-3am.
Stayed 1 night in Dec 2024

10/10 Excellent

Diego

Stayed 1 night in Dec 2024

6/10 Okay

Sylvia Walters

Liked: Staff & service
Disliked: Property conditions & facilities
Old and in need of an uplift
This is an old hotel with dark furniture, poor lighting, and carpet in need or replacing. I was surprised that there are still hotels like this, especially in the arboretum area of Austin. The staff was friendly enough and I was happy to get a text from a staff member who was there to answer any questions. Very nice. The bathroom sink was clogged and that was disappointing. I will not stay there again
Stayed 1 night in Dec 2024

8/10 Good

Stanley

Disliked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

CLETA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here several times because of the convenient location.
Stayed 1 night in Nov 2024

10/10 Excellent

Sallie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

GREG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Clean comfortable room, reasonably priced breakfast which was excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Nov 2024

6/10 Okay

Erin

Disliked: Cleanliness, staff & service
Won’t stay here again
The front desk staff was not friendly at all, breakfast was not included, and there were public hairs stuck to the ceiling in the bathroom above the sink (absolutely disgusting). There were also apparently break-ins to the cars in the parking lot in the past. Though it didn’t happen to us, we were worried about where to park.
Stayed 2 nights in Nov 2024

10/10 Excellent

Oliva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous staff
Stayed 1 night in Nov 2024

10/10 Excellent

Fran

Stayed 1 night in Nov 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was super friendly. The gentleman and lady on Sunday morning were so nice and their customer servixe was great!
Stayed 1 night in Nov 2024

8/10 Good

John, Lometa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, good breakfast. Property is older and needs a little attention to small details, but overall a nice stay.
Stayed 1 night in Nov 2024

6/10 Okay

Wayne

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Okay stay
Hotel needs to be updated. Lots of patch work throughout the bathroom. Old carpets. Good location though.
Stayed 1 night in Nov 2024

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed hotel, however, the noise of air conditioners below my room were very loud all night long and woke me up a lot. Therefore, I did not sleep well.
Stayed 2 nights in Nov 2024