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Tru By Hilton Austin NW Arboretum, TX

2.5 star property

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Photo gallery for Tru By Hilton Austin NW Arboretum, TX

Reception
Desk, laptop workspace, blackout drapes, iron/ironing board
Terrace/patio
Business center
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Parking included
$86
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
11603 Jollyville Rd, Austin, TX, 78759
  • Place, Arboretum at Great Hills Mall
    ‪3 min drive‬
  • Place, Apple Inc.
    ‪3 min drive‬
  • Place, Q2 Stadium
    ‪5 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mob/Hearing, Roll-in Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Mob/Hearing, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Hilton Garden Inn Austin NW - Arboretum
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,013 reviews
Hilton Garden Inn Austin NW - Arboretum

About this property

Tru By Hilton Austin NW Arboretum, TX

Austin hotel with free breakfast
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and a business center. Free buffet breakfast and free self parking are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite.
Tru By Hilton Austin NW Arboretum, TX offers 121 air-conditioned accommodations with iPod docking stations and hair dryers. 55-inch LED televisions come with premium cable channels and Netflix.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and a front-desk safe. Complimentary self parking is available on site.

Tru By Hilton Austin NW Arboretum, TX is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • iPod dock
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru By Hilton Austin NW Arboretum, TX Hotel
Tru By Hilton Austin NW Arboretum, TX Austin
Tru By Hilton Austin NW Arboretum, TX Hotel Austin

Reviews

Tru By Hilton Austin NW Arboretum, TX Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 528 out of 709 reviews
Rating 8 - Good. 115 out of 709 reviews
Rating 6 - Okay. 36 out of 709 reviews
Rating 4 - Poor. 15 out of 709 reviews
Rating 2 - Terrible. 15 out of 709 reviews

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Lonely check-in

Good stay overall. On arrival in late afternoon, no one was at the front desk and the layout is such that I didn't know if I was waiting in the right place. Tried calling, but the phone at the front desk just started ringing which was clearly not going to be answered. Anyway, the person came after 5 or 6 minutes and I got checked in.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were very impressed with the hotel. Everything was nice and modern.
Stayed 3 nights in Jul 2025

8/10 Good

Suzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, convenient property. The staff was welcoming, polite and helpful. The only complaint is the poor lighting in the bathroom. It’s very dim, very hard to see to apply makeup or shave, etc. Especially for the elderly.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and the staff is very accommodating.
Stayed 2 nights in Jul 2025

6/10 Okay

guocang

Traveled with family
Clean but not enough
Stayed 1 night in Apr 2025

8/10 Good

guocang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mosquitos in lobby gave me four shots.
Stayed 1 night in Jun 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay very clean I always know what to expect when staying at Tru.
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Stayed 3 nights in Jun 2025

10/10 Excellent

Barbie Deltressa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent study and hotel. Very friendly and kind staff willing and eager to accommodate your needs. Highly recommend this hotel to stay at in Austin Texas
Stayed 2 nights in Jun 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Fast and easy check in. Friendly staff and clean lobby. Looks to be fairly new. Beds were not very comfortable, but not terrible. Bathrooms very clean. Location was great just off the highway and lots of restaurants and HEB down the road. Would stay here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Cynthia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Noisy, thin walls, minimal amenities Nasty smelling soap
Stayed 1 night in Jun 2025

10/10 Excellent

Gracelyn

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Blanca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always great to stay at Tru Hilton!
Stayed 2 nights in May 2025

10/10 Excellent

Ramesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice ambience
Stayed 1 night in Jun 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it! My first solo overnight trip and it was all very neat and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Byron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Bradley

Stayed 1 night in May 2025

2/10 Terrible

Steven

Stayed 1 night in May 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Dharanipriya

Stayed 2 nights in May 2025

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to get around north and south of city. Close to my daughter's house, so the perfect place for us
Stayed 3 nights in May 2025