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The staff was very welcoming and accomodating as we all arrived as a group of 8 at different times. They were able to keep us all on the same floor and the room type were as promised. The rooms were very clean and we felt very safe. The front desk staff was helpful in dining recommendations as well as directions to the beach. All of their "local" recommendations were amazing! The treck to the beach was up and dosn many stairs but not the fault of the hotel. We would highly recommend a stay at the Bellevue.

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

Great location. Reception staff was very friendly.

It is, by far, the most romantic, the cleanest, and the best staffed hotel in Napoli!! The view is a postcard! Though it is the oldest hotel in Napoli, it is very modern with wonderful amenities! I cannot compliment the staff enough! Upon arrival, they immediately made you feel like you were their #1. They even, unsolicited, upgraded me to an apartment-style room that was amazing!

Great hotel, great shuttle to town

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