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The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Close to the main old town (5-7 min walking distance). Cute boutique hotel close to Herakilon Port. Breakfast was simple but nice.

Great location, fun and friendly bar staff. Good, clean pools and spacious rooms.

Everything was exactly what you'd expect from a quality holiday resort and spa. Our only regret was staying for just one night, which simply wasn't long enough to enjoy the many activities and facilities on offer. This is the kind of place best appreciated over several days, where you can truly switch off, relax, and do absolutely nothing if that's what you need. If you're planning a visit, I'd definitely recommend making it a multi-night stay to get the most out of the experience.

The staff was warm, smiley, and courteous. There was an issue with the room, and it was handled quickly and efficiently. The rooms were spacious and clean. The hotel owner was a pleasant person who came to talk with us, gave us tips on where to travel, and asked for our suggestions on how to improve the hospitality. It was definitely an excellent experience in Crete, and we will surely return there next time.

Everything very nice