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AGAM Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AGAM Hotel

Outdoor pool
Deluxe Double Room | Minibar, in-room safe, blackout drapes, free WiFi
Exterior
Standard Double Room | Minibar, in-room safe, blackout drapes, free WiFi
Lounge

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Housekeeping
  • Free WiFi

Explore the area

Map
Avenida 5 entre calle 30 y 32, Bacalar, QROO, 77930
  • Laguna Bacalar Ecological Park
    2 min walk
  • Lake Bacalar
    7 min walk
  • Canal de los Piratas
    11 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

AGAM Hotel

3-star hotel in Mario Villanueva Madrid
Along with an outdoor pool, this smoke-free hotel has concierge services and tour/ticket assistance. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a front-desk safe. Housekeeping is available on request.
AGAM Hotel offers 16 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This Bacalar hotel also offers an outdoor pool, tour/ticket assistance, and concierge services.

AGAM Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Property is also known as

AGAM Hotel Hotel
AGAM Hotel Bacalar
AGAM Hotel Hotel Bacalar

AGAM Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

José Luis

Liked: Cleanliness
It was ok, for one night hotel .. not recommended for long stays..
Stayed 1 night in Aug 2024

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue mi primera vez en Bacalar con mi pareja y nos encantó, el hotel está en una muy buena ubicacion, y la atención de maravilla. Definitivamente regresamos.
Stayed 3 nights in Aug 2024

8/10 Good

Ivan Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Sami, Dearborn Heights

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it and definitely plan to go back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute treat to stay at the Agam. The breakfast which was included was delicious. I opted for the avocado toast every morning which was so delicious, as well as the coffee and fruit, granola and yogurt. Nestor was brilliant as he was so helpful and friendly. The room was small but cozy and the pool and surrounding areas was lovely. Our stay was perfect! Do not hesitate to book this hotel. We loved it.
Stayed 5 nights in Jan 2024

10/10 Excellent

Scott

Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service
The room was clean, A/C kept room cool and comfortable, staff was alway cleaning to maintain property and pool sparking clean, every morning the staff woul great me with a smile, and ask how i slept. I would definitely go back in my next visit to Bacalar. every
Stayed 4 nights in Jun 2023

10/10 Excellent

Cloude

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing ! Nestor, Amber and Adrian were super helpful and gave us the best experience. We felt so safe and taken care of. The room is cosy and has a lot of space.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tereza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien general, excelente atención del personal!
Stayed 2 nights in Aug 2024

10/10 Excellent

Johanna, Neerkant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel, fijne kamer, fijne ligging. Heerlijk uitgebreid hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with friendly staff
Nice place with friendly and helpful staff, good breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy lindo, ofrecen un desayuno incluido muy bueno y completo, hay posibilidad de contratar servicio de masajes muy buenos, te prestan bicicletas
Stayed 1 night in Jul 2024

6/10 Okay

Maureen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Les personnes a l’accueil sont très gentilles et serviables, le petit déjeuner très correct. Je déplore que l’etat de la chambre dans laquelle nous logions (chambre standard) soit humide. Traces et odeur d’humidité partout (rideau, mur, porte salle de bain gondolée). La chambre également etait assez sombre. Bon emplacement.
Stayed 2 nights in Jun 2024

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Un accueil en or
Hôtel à taille humaine très sympathique, avec un très bon accueil en Français. La chambre n’est pas le point fort de cet hôtel. Elle est petite, la douche donne directement sur la chambre, les toilettes avaient du mal à fonctionner. À côté de ça, le petit déjeuner est très agréable, tout comme la piscine. L’hôtel propose des excursions en direct (avec un autre hôtel appartenant au même propriétaire qui donne sur la lagune), ce qui est très utile, nous n’avons pas eu à chercher. Également, des vélos sont à dispositions.
Stayed 2 nights in May 2024

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service.
I had a great stay. The receptionist gave us the greatest intro not only to the hotel, but for all of Bacalar. What to know, where to go and other very valuable information. The only thing we could have wished for, was maybe a 20cm wiider bed. But it's a very small objection. And throughout the stay, the staff was more than accommodating. I highly recommend this hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Daniel

Disliked: Cleanliness
Mala experiencia
La verdad es que esperaba más por el precio, habitación 16 super ruidosa, tiene la palapa de paja (techo) con lo cual para dormir es insoportable los ruidos de coches, gente gritando, animales varios… La piscina está como oxidada y no da ganas de bañarse, la habitación un olor a humedad terrible es más hay también olor a cloaca/ desagüe… muy repugnare el olor…la zona sucia y abandonada, yo no recomiendo este hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la tranquilidad en el hotel, las áreas de la alberca con hamacas. La ubicación también es un plus, ya que debido a lo céntrica, tienes tiendas, acceso a la Laguna y a 2 cuadras del centro. La atención del personal, muy amable y eficaz. Sin duda volvería a hospedarme aquí y lo recomendaría 10/10
Stayed 1 night in Dec 2023

10/10 Excellent

agus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es uno de los mejores opciones dentro del pueblo de Bacalar, su calidad de servicio es estupendo y sus instalaciones son geniales. Los desyunos incluidos son DELICIOSOS
Stayed 3 nights in Nov 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una buena ubicación cerca de la laguna y del centro de Bacalar, todas las instalaciones en unas condiciones en muy buen estado. El mejor trato por parte de los empleados el desayuno delicioso, el café americano con un buen sabor. En pocas palabras volveré a hospedarme.
Stayed 3 nights in Nov 2023

10/10 Excellent

Vincent, Quebec

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with lovely staff. They served delicious breakfast and coffee (it was included for us). The pool area is clean and great. Just a few minutes of walk from the center and from the lagoon.
Stayed 3 nights in Sep 2023

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de descanso
Muy cómodo, limpio, descansas perfecto!
Stayed 1 night in Sep 2023