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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property

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Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Interior
1 bedroom, premium bedding, Tempur-Pedic beds, minibar
View from property
Aerial view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
511 Costera, Bacalar, QROO, 77933
  • Cenote Esmeralda
  • Cenote Cocalitos
    ‪2 min drive‬
  • Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.6 out of 10
Exceptional
(5 reviews)
  • 484 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(5 reviews)
  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

4-star Bacalar hotel with 2 outdoor pools
This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and multilingual staff assistance are onsite. Housekeeping is available on request.
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cristalino Lagoon Front Hotel Restaurant & SPA features 2 outdoor swimming pools. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Bacalar hotel also offers a terrace, multilingual staff, and a garden. Complimentary uncovered self parking is available on site.

Cristalino Lagoon Front Hotel Restaurant & SPA is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Cristalino Lagoon Front Hotel Restaurant & SPA has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Children 17 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 105 out of 121 reviews
Rating 8 - Good. 14 out of 121 reviews
Rating 6 - Okay. 2 out of 121 reviews
Rating 4 - Poor. 0 out of 121 reviews
Rating 2 - Terrible. 0 out of 121 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tyrone Nevada, Kingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

jamillet

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit Bacalar

Beautiful condo!!
Stayed 1 night in Mar 2025

10/10 Excellent

Jody

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Experience at Cristalino – The Best Hotel in Bacalar! Cristalino exceeded all my expectations! From the moment we arrived, the customer service at check-in and in the restaurant was outstanding. The hotel is safe, quiet, and incredibly relaxing, making it the perfect getaway. The rooms were comfortable, the food was excellent, and the overall atmosphere was just what we were looking for. One of the highlights was the easy access to the water—you can literally walk in and reach a boat tour hotspot. Plus, they provide kayaks, which made exploring the lagoon even more enjoyable. We didn’t know it at first, but this property actually sits on one of the seven cenotes in the Bacalar Lagoon, which made our stay even more special. The location is also ideal—just a short 5-minute drive to the center of Bacalar, where you’ll find great restaurants and shopping. I was told multiple times that this is the best hotel in Bacalar, and they absolutely delivered. I will definitely be returning!
Stayed 4 nights in Mar 2025

8/10 Good

Hector

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We asked for a kayak and never was it provided. They also booked us in the wrong sailing tour.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and professional and went out of their way to make my stay more comfortable. Thank you, Viridiana and Betxabe! I thoroughly enjoyed my stay and would recommend to all. If you can stay on a Wednesday, when lake activities pause for the day, it is SO peaceful and serene at Cristalino. The room was so comfortable and I enjoyed the local aromatherapy toiletries. My only recommendation would be to add slippers in the room. I won’t hesitate to book at Cristalino the next time I am in Bacalar.
Stayed 1 night in Mar 2025

8/10 Good

GARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD WAS OK AT BEST
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramiro, CHICAGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lake front view it’s beautiful stuff are very friendly love my staying here
Stayed 4 nights in Mar 2025

10/10 Excellent

Cary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My wife and I had a pleasant 6 night stay. Highly recommend!

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about the property except the windows facing the view were cloudy.
Stayed 3 nights in Feb 2025

8/10 Good

MARIA DE LA CRUZ, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not your regular hotel of the area. {"cabanas") New, tower like. The food is really good ! We encountered a situation that was handled as best possible. Good location but overpriced. Big size rooms.
Stayed 3 nights in Feb 2025

10/10 Excellent

Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest small hotels we haved stayed at. The swimming in the lagoon was spectacular. The pool was refreshing. The food was very good. The staff throughout the whole hotel was excellent. There is a coffee maker in the room BUT they charge for the coffee pods. The only thing I would request is that the coffee is included in the price of the room. If you are looking for the best hotel on Lake Bacalar, look no further.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicholas

Great location. Incredible water. Good people.
Stayed 3 nights in Jan 2025

10/10 Excellent

marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Salvador

Stayed 3 nights in Feb 2025

10/10 Excellent

ilan

Liked: Staff & service, amenities, property conditions & facilities
Christino Lagoon hotel is a wonderful hotel on an amazingly beautiful Lagoona. Netsed in tropicla vegetation the hotel provides a relaxed superior accomodation. It is a 30 min walk from town but I loved the secultion. The restaurant on site serves delicious food . it is a bit expansive but again the view while you eat is special. The staff is very sweet friendly and extremely accomodating. I must come back!
Stayed 2 nights in Jan 2025

10/10 Excellent

G Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great find in Bacalar

Beautiful new (one year old) hotel. Many other waterfront hotels are not aging well. Well maintained. Helpful friendly staff. Room service by request or towel renewal only by request. Excellent AC but need to request day/night changes. Lots of lounges around two pools and docks over water. Good restaurant but music was very loud for dinner ambience. 30 minute walk or inexpensive taxi to town center. SUGGESTION: need a water refill unit (at reception) to reduce plastic bottle usage.
Stayed 3 nights in Jan 2025

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, great food, nice staff. Highly recommend
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful property! Loved that we could use paddle boards and kayaks! Amazing stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful slice of paradise

This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Stayed 3 nights in Dec 2024

10/10 Excellent

Melvin, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon
Stayed 1 night in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice experience at the hotel. The views are fantastic and there were activities available. Any issues were dealt with professionally. The only issue, and its one to keep in mind, is during high season the lagoon is closed every Wednesday. The only activity allowed is swimming so no kayaks, SUP's or boat tours. This fact was not communicated by hotel staff so it forced us to stay an extra night at more cost.
Stayed 2 nights in Nov 2024