Laundry facilities, a 24-hour front desk, and tour/ticket assistance are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a garden. Change of towels is available on request.
D LUXURY HOTEL BAKALAR offers 10 air-conditioned accommodations with complimentary bottled water. Beds feature down comforters and premium bedding. 53-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
D LUXURY HOTEL BAKALAR features tour/ticket assistance, a garden, and laundry facilities. Public areas are equipped with complimentary wireless Internet access.
D LUXURY HOTEL BAKALAR is a smoke-free property.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Spa
Massage
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Down comforter
Premium bedding
Bathroom
Private bathroom
Entertainment
53-inch flat-screen TV with digital channels
Food and drink
Free bottled water
More
Air conditioning
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Cribs (infant beds) are available for MXN 150 per stay
Property payment types
Important information
Optional extras
Crib (infant bed) fee: MXN 150 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
We should mention
This property does not have elevators
Property is also known as
D LUXURY HOTEL BAKALAR Hotel
D LUXURY HOTEL BAKALAR bacalar
D LUXURY HOTEL BAKALAR Hotel bacalar
D LUXURY HOTEL BAKALAR Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rough and ready, basic charm. Clean, with kind bed, bathrooms a bit rough. But we only needed a bed for 2 nights to enjoy the beautiful Bakalar! The service was absolutely 💯 Price reflexes the expectation so as llong as your low maintenance this property will suite you 😉 Walking dista ce to the little town and all the activity providers. You must do a pontoon tour of the Seven Colours
Bacalar is just a big wow. The service at the Hotel was very friendly and helpfull. The hotel looks like it was renovated but it's missing a little fridge in the room, place to relax (no pool, no relaxing area with chairs and table) so it's impossible to relax at the hotel. Hotel was closed to almost everything.
Caroline
Stayed 3 nights in Mar 2024
8/10 Good
Sidney
Apr 2, 2024
Liked: Staff & service
It’s not what you see in the picture
Sidney
Stayed 2 nights in Mar 2024
6/10 Okay
Emiliana
Mar 10, 2024
Google maps takes you to the wrong place. It’s just a basic place.
For the price (55 usd in 2024) this was excellent value. Excellent location and very clean. The sheets appeared stained with some kind of oil- but they were clean. I complained thinking they were dirty, and staff went above and beyond. I was invited to look at the available rooms and pick a new room. Floors and bathroom were all impeccably clean. I was just being demanding. I speak Spanish so had no problem with the kind staff but I think some do not speak English.
Rooftop is not finished yet but when it is, they will have an amazing view of the lake.
Great location and friendly staffs. I have to use the Google Translator bcause I don't speak Spanish and they don't speak English. -:)
HO
8/10 Good
Judy
Feb 5, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was excellent. It's right on the edge of the town center so it's very walkable around there. The room was very clean..
The rooms and hotel are very basic. Only one old couch in the lobby. The room had one little table.
The is a shared refrigerator is on the roof of the hotel..
The staff is great, very warm and welcoming
Mis gustaría regresar x que la atención al cliente es buenísima! Super limpio y amigable staff, definitivamente regresamos
homar b.
Stayed 1 night in Jan 2024
6/10 Okay
Josue
Traveled with family
Aug 25, 2024
Liked: Staff & service
Disliked: Cleanliness
Lo mejor de esta propiedad es su ubicación. Es increíble. El concepto del hotel es interesante pero la limpieza no es tan buena. Muchos se escudan por el hecho de que la tarifa es baja pero en la industria de la hotelería la limpieza debería ser el mejor servicio no importa que tarifa y que categoría tenga un hotel.
Los muebles del baño se ven muy envejecidos y dañados, escaleras, areas públicas con mucho polvo debido al estilo del piso se nota mucho. Y la habitación fué trapeado con algo sucio que daba mal olor.
No obstante, el servicio de los chicos de recepción siempre fué destacado y muy atentos a todo.
Amo Bacalar, pero no hay obra pública, las calles sucias y con mucha basura, incluso fuera de este hotel. Los camiones que construyen el tren maya no son pretexto, cada quien debería ser responsable de barrera afuerita de su casa y sus negocios.
A la habitación le hace falta un tocador, espejo, bote de basura, la limpieza del baño es mala, me entregaron la habitación con el baño con cabellos y hongos en las esquinas.
El segundo día de estancia no realizaron la limpieza y cuando les dije la chica de la recepción se molesto, la subieron a hacer solo por encima, el baño lo dejaron sucio.
Necesitan mejoras esos aspectos del hotel.
El hotel en realidad es básico, pero está lindo, lo que me gustó es que está muy cerca del centro de Bacalar, llegas caminando a los lugares para comer y estar en el centro, está limpio y atienden bien.
A unos 3 minutos caminado llegas a un muelle junto a la laguna con entrada libre