Along with a private beach, this hotel has a restaurant and a bar/lounge. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, spa services, and concierge services. Change of towels is available on request.
Hotel Wayak Bacalar offers 9 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars. Rooms open to balconies. Satellite television is provided.
Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages.
This Bacalar hotel has its very own private beach. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.
This Bacalar hotel also offers spa services, tour/ticket assistance, and a garden. Onsite uncovered self parking is complimentary.
Hotel Wayak Bacalar has designated areas for smoking.
A complimentary English breakfast is served each morning between 8:30 AM and 11:00 AM.
Hotel Wayak Bacalar has a restaurant on site.
Languages
English, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Free extended parking on site
Food and drink
Free English breakfast available daily 8:30 AM to 11:00 AM
A bar/lounge
A restaurant
Couples/private dining
Snack bar/deli
Things to do
Free beach club
Family friendly
Rollaway/extra bed (surcharge)
Snack bar/deli
Conveniences
Luggage storage
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Spa
Couples treatment rooms
In-room massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance
More
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Rollaway/extra bed (surcharge)
Bathroom
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
50-inch TV with satellite channels
Food and drink
Champagne service
Minibar
More
Access via exterior corridors
Air conditioning
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MXN 500.0 per day
Cribs (infant beds) are available for MXN 500.0 per day
Property payment types
Important information
Optional extras
Crib (infant bed) fee: MXN 500.0 per day
Rollaway bed fee: MXN 500.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
We should mention
This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Hotel Kaan Bacalar
Hotel Wayak Bacalar Hotel
Hotel Wayak Bacalar Bacalar
Hotel Wayak Bacalar Hotel Bacalar
Hotel Wayak Bacalar All Inclusive
Hotel Wayak Bacalar Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Very nice hotel and excellent staff. Beautiful spot to relax don't forget your bug spray. :)
Katherine
Stayed 4 nights in Jul 2024
4/10 Poor
Mark
Traveled with family
Jul 9, 2024
Liked: Cleanliness, staff & service
Amazing location, needs some improvements
Beautiful, secluded location! Loved the kayaks, hammocks in the water and restaurant on the water.
The road in is terrible- you need a SUV, even with that it’s scary, huge ruts in the road.
Bring bug spray, mosquitoes are so bad.
No water pressure for shower or sink and it smelt awful, like sulphur.
What I liked: Beautiful view. Right on Lake Bacalar. The restaurant has very good food. Friendly people. The entrance to get into the lake was very easy. Several areas to enter the lake. WIFI service was very good. Rooms were very spacious. Rooms were cleaned daily. The grounds were clean and nicely decorated with plenty of beach chairs by the lake. Only two negatives for us: the TV in one of our rooms didn’t work for our stay (the staff tried to fix several times and couldn't get it to work) and the property can be difficult to get around for someone with mobility problems (no level walking paths, a step to get into bathroom, stairs and inclines to get anywhere).
My first time and everything was amazinggggggg everything …from stay to food to service to staff to how the pictures looked…definetly come back …I leave with a huge smile
The dock and food were amazing. The staff was friendly and the location was perfect. Not too close to town so it was nice and quiet.
The rooms were very basic. The room layout and decor could be improved. There were no bedside lamps or charging points. You had to go across the room to turn off the lights. Shower curtains were flimsy and falling off. If they added a little love to the rooms, this would be a perfect 10.
Amazing view of the lake from the property. It’s located in one of the best areas of the lake to enjoy the shallow clear waters. Hotel breakfast was delicious
Beautiful location, very friendly staff which is helpful. Access to lagoon is amazing and plenty of good advice to get from the staff over what to do.
Rooms are big and comfortable. Could definitely benefit with some work bringing up to date, and renewal, and also some outdoor furniture for the balconies.
Nimrod
Stayed 3 nights in Jan 2023
6/10 Okay
David, Caldwell
Traveled with family
Jan 5, 2023
Disliked: Amenities
The road entrance for the hotel needs work, two small packets of shampoo, two towels(reserved for 4 people)i had breakfast included they say i didn't, had to pay for it.
La Laguna e instalaciones 10 de 10. El único inconveniente es que para llegar los señalamientos son pocos, el camino de entrada es horrible, lodoso, se atascan los autos. Y así como lo observamos si no es con camioneta no entras. El personal es atento y servicial pero creo que insuficiente.
El acceso al hotel está en muy malas condiciones, riesgo de atascarse con el barro para él que trae auto. La recepción de huéspedes no hay, tiene que bajar al área de restaurante a buscar al personal para que te atiendan. La instalaciones hermosas, el lugar maravilloso y la comida buena.
Muy caro el hospedaje. Sus instalaciones no lo ameritan. Falta un supervisor de instalaciones. Un gerente que vigile todo el funcionamiento del hotel. Los trabajadores hacen su mejor esfuerzo pero nadie los supervisa. Los dueños del luigar están ausentes. Sus teléfonos del hotel no funcionan. Nunca pudimos comunicarnos con ellos desde la Ciudad de México.
En si el hotel está magnífico, excelente personal , la comida súper rica , limpieza , todo muy bien ! Solo que se batalla en dar con la propiedad , no hay señalización hacia el hotel, el GPS te manda por otra entrada que no es. Lo demás de 10 !
A la llegada nos dieron una habitación provisional (que no contaba con las condiciones adecuadas), toda vez que no tenían registrada nuestra llegada, tampoco tenían bebidas (muy limitadas opciones de cerveza en específico) y comida que ofrecían en la carta (como cochinita pibil).
Asimismo no hay nadie que te atienda en recepción. Las palapas estaban sucias, sin limpiar.
Al segundo día nos cambiaron de habitación y la regadera de la habitación no tenía potencia, tampoco nos pusieron ropa de cama completa (sábana de cajón), solo dos sábanas planas que se hacían bolas y terminamos durmiendo sobre el cubre colchón).
Las instalaciones en general están muy abandondas, pero tienen una ubicación súper en la laguna (una de las cosas que valen la pena).
La único rescatable es la excelente atención de Gerardo y Toño, que trataron en todo momento de hacer lo mejor con lo que tenían.
Derivado del cambio de administracion la estancia no fue del todo la esperada, demaciados mosquitos en recepción y habitaciones, no ofrecen repelente en recepción ni cuentan con Copal para auyentarlos, no hicieron la limpieza del cuarto un día y a la habitación de a lado que era de mis hijos si la hicieron,los kayak que antes no cobraban ahora se cobran.