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Khaban Bacalar Hotel Boutique

3.5 star property
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Photo gallery for Khaban Bacalar Hotel Boutique

Villa Khaban Private Pool Lagoon Front - up to 6 people | 1 bedroom, premium bedding, pillowtop beds, minibar
Property video
Master Double Suite with Balcony Lagoon View | 1 bedroom, premium bedding, pillowtop beds, minibar
Suite Queen with Balcony Garden and Lagoon View | 1 bedroom, premium bedding, pillowtop beds, minibar
Master Suite with Balcony Lagoon View | Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included
$215
includes taxes & fees
Sep 6 - Sep 7

Explore the area

View in a map
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930
  • Lake Bacalar
    ‪10 min walk‬
  • Laguna Bacalar Ecological Park
    ‪15 min drive‬
  • Fort of San Felipe
    ‪15 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪52 min drive‬

Room options

View all photos for Master Double Suite with Balcony Lagoon View

Master Double Suite with Balcony Lagoon View | 1 bedroom, premium bedding, pillowtop beds, minibar

Master Double Suite with Balcony Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double with Balcony Garden View

Deluxe Double with Balcony Garden View | View from room

Deluxe Double with Balcony Garden View

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite with Balcony Lagoon View

Master Suite with Balcony Lagoon View | 1 bedroom, premium bedding, pillowtop beds, minibar

Master Suite with Balcony Lagoon View

  • 646 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room with Balcony

Double Room with Balcony | 1 bedroom, premium bedding, pillowtop beds, minibar

Double Room with Balcony

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people

Villa Khaban Private Pool Lagoon Front - up to 6 people | 1 bedroom, premium bedding, pillowtop beds, minibar

Villa Khaban Private Pool Lagoon Front - up to 6 people

  • 1292 sq ft
  • 3 bedrooms
  • Lagoon view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe King with Balcony Garden View

Deluxe King with Balcony Garden View | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe King with Balcony Garden View

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Khaban Bacalar Hotel Boutique

3.5-star Bacalar hotel walkable to Lake Bacalar
Along with an outdoor pool, this smoke-free hotel has a restaurant and spa services. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite. Housekeeping is available on request.
Khaban Bacalar Hotel Boutique offers 13 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. Pillowtop beds feature premium bedding. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers with rainfall showerheads. Additionally, rooms include ceiling fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials and body treatments.
The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Bacalar hotel also offers an outdoor pool, spa services, and a terrace. Onsite self parking is complimentary.

Khaban Bacalar Hotel Boutique is a smoke-free property.

A complimentary local cuisine breakfast is served each morning between 8:00 AM and 11:00 AM.
Khaban Bacalar Hotel Boutique has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Canoeing
  • Kayaking
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • No elevator
  • Tile flooring in room

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 5000 per vehicle (roundtrip, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Khaban Bacalar
Khaban Bacalar Bacalar
Khaban Bacalar Hotel Boutique Hotel
Khaban Bacalar Hotel Boutique Bacalar
Khaban Bacalar Hotel Boutique Hotel Bacalar

Khaban Bacalar Hotel Boutique Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 74 reviews
Rating 8 - Good. 11 out of 74 reviews
Rating 6 - Okay. 7 out of 74 reviews
Rating 4 - Poor. 2 out of 74 reviews
Rating 2 - Terrible. 7 out of 74 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Location, food, rooms, service
Stayed 4 nights in May 2025

10/10 Excellent

Meyvi Lissette Zelaya

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Alberto, San Antonio

Liked: Cleanliness
Disliked: Amenities
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Stayed 2 nights in Feb 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Don’t stay here!

Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Stayed 1 night in Feb 2025

10/10 Excellent

oscar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, i will be back again. Calm & relax
Stayed 2 nights in Jan 2025

6/10 Okay

Judith

Traveled with family
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
Stayed 7 nights in Dec 2024

10/10 Excellent

odaly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent and clean staff were friendly and helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonita experiencia

Todo muy bonito y excelente servicio !
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeffrey, Miami

Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here for sure!!

The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Stayed 1 night in Aug 2024

10/10 Excellent

Yossie, Deming

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quiet and peaceful
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Stayed 2 nights in May 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Ricardo A

Traveled with family
Liked: Property conditions & facilities, room comfort

Great experience

We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Stayed 4 nights in May 2024

8/10 Good

Yasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Juan, San Ysidro

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay quite, beautiful view to lake, staff friendly .
Stayed 2 nights in Sep 2023

10/10 Excellent

marco

Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer, North Hollywwod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Stayed 3 nights in Jul 2023

2/10 Terrible

Rafaela

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.

10/10 Excellent

Carlos

Stayed 2 nights in May 2023

10/10 Excellent

Paola

Stayed 2 nights in May 2023

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023