Search Deals on

Bacalar Vacation Packages

Super

Es un hotel pequeño, con pocas habitaciones, lo que permite que el staff pueda ser muy amable porque ubican a los huéspedes. La propiedad está a pie de la laguna, y es muy conveniente que tienen kayak y padel board. La comida es buena. Los masajes súper relajantes. No nos reconocieron como viajero VIP de Expedia. Fuera de eso, todo estuvo genial!

We had an amazing experience at Mia, the staff was super helpful and very friendly. The food and Spa were our favorite of many. Arturo was our lifeguard; he showed us a wonderful kayak route. Ana and Maria gave excellent service at the spa. It was a short stay and can't wait to come back.

Upgraded to best room in the hotel, staff exceptionally helpful, location perfect

I really enjoyed staying in this beautiful place. The staff was amazing and accommodating. Despite of the amazing experience, there are two things that I hope Cristalino can have in mind to further improve it's guests experiences. I was able to hear the movement of furniture, screeching on the floor, people laughing, and moving things from a room next door. I am not sure what they can do other than asking the neighbors to quiet it down but Im wondering if maybe they can improve how the sound travels between the rooms as my downstairs neighbors also struggled with the noise. My sleep was interrupted by that but the staff was able to to minimize the noise by telling their guests to quiet down. Another thing that was unpleasant is how they communicated that they would charge me the pillow cases that my hair dye damaged. Although they were understanding and made an exception in not charging me, sending me a picture of it came through as passive aggressive and that did dampen my mood.

Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.