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Häcker's Grand Hotel Bad Ems

4.5 star property

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Breakfast, lunch, dinner served; international cuisine
View from property
Double Room | View from room
Sauna, hot tub, body treatments, body scrubs, facials
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Spa
  • Pool
  • Gym
$317
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
Römerstraße 1-3, Bad Ems, RP, 56130
  • Emser Therme
    ‪13 min walk‬
  • Ehrenbreitstein Fortress
    ‪14 min drive‬
  • Deutsches Eck
    ‪18 min drive‬
  • Mainz (QFZ-Mainz Finthen)
    ‪74 min drive‬

Room options

View all photos for Double Room, Mountainside

Double Room, Mountainside | Minibar, in-room safe, desk, soundproofing

Double Room, Mountainside

  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Minibar, in-room safe, desk, soundproofing

Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Mountainside

Minibar, in-room safe, desk, soundproofing

Single Room, Mountainside

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed

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About this property

Häcker's Grand Hotel Bad Ems

4.5-star Bad Ems hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Continental breakfast is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Häcker's Grand Hotel Bad Ems offers 106 accommodations with minibars and safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including Ayurvedic.
In addition to a full-service spa, Häcker's Grand Hotel Bad Ems features an indoor pool and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 682 square feet (61 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, spa services, and a library. Parking is available onsite for a surcharge.

Häcker's Grand Hotel Bad Ems is a smoke-free property.

Guests are offered a complimentary continental breakfast.
Benedetti - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ritas Cafe Bar Arkade - Onsite bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free train station pick-up shuttle
  • Valet parking on site (EUR 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Benedetti
  • Ritas Cafe Bar Arkade

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Library
  • Mini golf
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 682 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: EUR 45
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 45

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 12 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 45.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: EUR 0 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 0 per day (rates may vary)
  • Valet parking fee: EUR 15.00 per night
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 45 (subject to availability)
  • Late check-out fee: EUR 45 (subject to availability)
  • Rollaway bed fee: EUR 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Hacker's Grand Bad Ems Bad Ems
Häcker's Grand Hotel Bad Ems Hotel
Häcker's Grand Hotel Bad Ems Bad Ems
Häcker's Grand Hotel Bad Ems
Häcker's Grand Hotel Bad Ems Hotel Bad Ems

Häcker's Grand Hotel Bad Ems Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 140 reviews
Rating 8 - Good. 39 out of 140 reviews
Rating 6 - Okay. 19 out of 140 reviews
Rating 4 - Poor. 4 out of 140 reviews
Rating 2 - Terrible. 1 out of 140 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent five nights in this unique hotel with a fascinating history. It is set by the River Lahn in the beautiful spa town of Bad Ems. The facilities such as the thermal pool were superb and we made full use of them. The staff could not have been more helpful, the room was really clean and comfortable and the food excellent. It is unashamedly old-fashioned but is full of character and we had a superb holiday there. Highly recommended!
Stayed 5 nights in Oct 2024

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restorative

Beautiful reminder of grand spa style with wonderful thermal springs pool.
Stayed 2 nights in Jun 2024

8/10 Good

FRANK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with nice, tastefully detailed interior. Some rooms can be on the small side but are sufficient. Everything is nicely detailed. The sauna spa is good and you have choices. Not every choice was up to my preference but overall it was very good. The saunas are beautifully detailed and that adds to a special experience. The breakfast is very good with great panoramic seating. The coffee stood out as very drinkable. One thing I noticed, and it may just be that morning, there was a lingering cigarette smell in the breakfast area. As if smoking was allowed in a nearby room. The lobby had also an intense smell of some sort of incense which reminded me of these supermarket plug-ins. If you work there every day you will suppress the smell / intensity but as a guest it was a bit overpowering. The balconies on the Lahn side have an enjoyable view
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Suzanne

Traveled with partner
Liked: Cleanliness
This hotel felt like a ghost town. Big and probably stately in its day, it’s now a vestige of the past clinging on for survival. We enjoyed our stay in BadEms due to a lovely cafe in front of our hotel (unrelated) that was along the river, a great thermal bath complex run by the city (six blocks down the road, and a fun restaurant up the waldbahn funicular down the street called Bismarck. The breakfast at the hotel was very nice but the spa area is small for the size of the hotel and not very inviting.
Stayed 3 nights in Jul 2022

10/10 Excellent

Natalia

Stayed 2 nights in May 2022

2/10 Terrible

Irit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Hotel with Wirtshof service

Once upon a time there were Kaisers who liked to stay in huge, overly decorated, dark rooms with a retinue of servants at their beck and call, fulfilling any of wish a grand hotel like this was able to supply. Today these are mainly nostalgic rheumatic pensioners. We were looking forward to a three night stay with the amenities a "Grand" hotel would be expected to provide. The place was far from full, but is greatly understaffed. My husband has a back problem and the reception clerk was the only one available to help with our bags. One of the room's chairs was broken and husband almost broke his neck leaning backwards and hitting the floor. Room was humming with all kinds of machinery noises, TV was not working, no Do Not Disturb sign - made one on the back of a laundry list (no stationery in the room), but the maid did not understand and woke us up to inquire what the sign meant. Reception (only there until 10PM) promised to fix chair and TV the following morning (no maintenance or housekeeping after 6PM) but did not until further complaints in the evening. Shower was out of soap (no toiletries supplied) but for some bathroom cleaning spray left lying on the shelf. Average age of hotel guests is around 70, but showers are slippery and have no safety handholds. We did not use the spa and have no comments. Breakfast is ample and diverse, but again, understaffed. In light of Climate Change and Global Warming it is worth noting that the Hacker Grand Hotel is not airconditioned.
Stayed 3 nights in Oct 2021

8/10 Good

M.J. Boon van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

4/10 Poor

Roger

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Nein Danke aber es richtig schön mit niveau ambian

HORRIBLE (SCHLECHT) experience. PROS: Friendly and courteous staff CONS: #1Cockroach (Kakerlaken im schlaffzimmer) #2 Loud (laut) Dripping noise from radiator (Heizung tropfen laut) around 3 a.m. and other mechanical noises emanating from elsewhere in building. #3 Dried dog food on bedroom floor (getrocken Hund lebensmittel im schlaffzimmer
Stayed 1 night in Feb 2020

10/10 Excellent

Krista

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Area Work Trip

I was in the area for a work trip. I surprisingly enjoyed my time at this hotel and would return. The decor in the rooms is dated but clean and the shower leaks all over the floor (the cleaning crew was good at cleaning this up). The wifi only works well in some parts of the hotel. The hotel is older but it has that old style charm that you just have to understand walking in the door. The breakfast is delicious with multiple options (eggs- scrambled and boiled, made to order omelets, cheese and meats, fresh breads and pastries, yogurts and fresh fruits fresh squeezed juice, nuts and oatmeal, sparkling wine for mimosas, etc.) and included in the rates. The Spa/ Sauna area was a great plus and helped to relax after a long day although it closes at 8pm. The restaurant was okay food but overpriced. There are several restaurants in the area that are much better/ reasonably priced.
Stayed 5 nights in Sep 2019

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The whole area felt like a pensioners retreat-many hospitals in area that seem to be for treatmrnt of age related osteopath problems. Hotel restaurant boring-dinner over by 8.30pm on the whole and expensive for what it is. Very little to do in bad ems itself bar hiking but neither the hotel nor tourist info centre could provide hiking maps. Generally too sleepy a place for anyone under about 70 years of age.
Stayed 2 nights in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hoping to return

We wholly enjoyed our stay at this historic, classic hotel. It was especially nice that the spa facilities were in-house, extensive. and spacious.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Very elegant. Spacious. The heating system, while functional, is rather antiquated.
Stayed 6 nights in Oct 2018

10/10 Excellent

John, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
This facility is historic, although completely up to date, and the spa and thermal spring were both amazing. The finishes in the spa and hotel in marble and granite are fit for a king, and in fact Kaiser Wilhelm I made the Hacker his summer residence for many years in the latter part of the 19th century. The current owner has obviously made large capital improvements in this facility and the staff here was very helpful and accommodating. I don’t think current descriptions of this hotel really describe how wonderful it is, or the quality of its spa. We couldn’t have enjoyed it more!
Stayed 3 nights in Oct 2018

8/10 Good

Hareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 5 nights in Aug 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top quality facility with service to match.

The overall facility was spectacular, with a very nice wellness area that included saunas, pool and hot tubs. The breakfast buffet was also great, with a large selection of items including an omelette bar.

10/10 Excellent

Jean Chii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

The Grand Budapest Hotel in Bad Elms Germany.

The Grand Budapest Hotel. But in Bad Elms. It's like out of the movies, with all the elegance and trappings of a 1930's hotel. Even the manager is Hungarian, who helps the old ladies all covered in makeup and furs to their cars. The food is not great, but it's typical of the area, the resteraunt is in the same style as the rest of the hotel and worth going to just for trappings and the view. The bar, I have never in my life seen such large drinks, gin and tonic is 90% gin and 10% tonic. A rum in a brandy glass and they have a good selection of Latin American rums was a good measure. The bar has a novel horse race track that keeps you fascinated for while. The bar man a generous host. I would go back to the Grand Budapest hotel of Bad Elms, dress in character, and look for the bell boy, he must be there somewhere.
Stayed 1 night in Oct 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Spa Hotel

The hotel was very nice. The only issue we had was with the bed. It was very hard and not comfortable at all. I loved the spa amminties and the old world feel of the place.

6/10 Okay

Theresa

Liked: Property conditions & facilities
Disliked: Room comfort

Poor value for money.

Disappointing stay. Reservations had no record of our booking. Room was noisy and smelly due to proximity to kitchen and ventilation systems. Poor value for money.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a fantastic hotel with luxury spa facilities (non-German speakers should however be aware that those mixed-gender and textile-free). Charging extra for credit card payments in a way contributes to the out-of-this time atmosphere.

6/10 Okay

Steve, Brisbane

Liked: Cleanliness, room comfort

Luxury hotel misses the mark

The hotel and its fittings and furniture have been restored to the glory it had in the days of European royalty and aristocracy. Everything is gold and tapestry, and attracts an older clientele. But the operation of the hotel fall far short of satisfactory, despite the high rates charged. The restaurant performance left much to be desired, with fancily presented food, but not not at all appetizing. It is hard to believe that smoking is still permitted in the only bar in the hotel, and that area simply stank of smoke, even when empty early in the morning.