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Hotel Sanotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sanotel

Snow and ski sports
Sauna, spa tub, body treatments, aromatherapy, facials, reflexology
Terrace/patio
Indoor pool
Front of property

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Spa
  • Pool

Explore the area

Map
Conrad-Strochner-Straße 2, Bad Gastein, Salzburg, 5640
  • Gastein Ski Resort
    1 min walk
  • Gastein Vapor Bath
    2 min walk
  • Sisi Kaffeehaus
    5 min walk
  • Bad Gastein Station
    11 min walk

Room options

Comfort Apartment, 2 Bedrooms, Kitchenette, Annex Building (Silberpfennig, excl. 75€ cleaning fee)

  • 731 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Double Room, View (Wasserfall)

Double Room, View (Wasserfall) | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Double Room, View (Wasserfall)

  • 301 sq ft
  • Water view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Bathtub, Mountain View (Graukogl)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Double Room, Bathtub, Mountain View (Graukogl)

  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee)

Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee) | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Standard Apartment, Kitchenette, Annex Building (Kreuzkogel, excl. 50€ cleaning fee)

  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Family Apartment, Balcony, View (Zirbenzauber)

  • 646 sq ft
  • Mountain view
  • Sleeps 6
  • 1 Double Bed and 1 Double Sofa Bed

About this property

Hotel Sanotel

3.5-star Bad Gastein hotel with restaurant
A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Hotel Sanotel offers 73 accommodations with minibars and safes. Premium satellite television is provided.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, Hotel Sanotel features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Bad Gastein hotel also offers a 24-hour fitness center, a library, and a terrace.

Hotel Sanotel has designated areas for smoking.

Breakfast is available for a surcharge each morning.
Wasserfall - This restaurant specializes in international cuisine.
Onsite venue #2 - bar.

Languages

English, French, German, Italian, Russian, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking for EUR 12 per day; reservations required; discounts available
  • Airport shuttle on request
  • Ski shuttle nearby

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Wasserfall

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator

More

  • 2 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Minibar

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive after 10 PM should ring the bell upon arrival to request check-in assistance.
Guests booking the Standard Apartment, Kitchenette, City View (Kreuzkogel) and Comfort Apartment, 2 Bedrooms, Kitchenette (Silberpfennig) should note that services from the hotel area are not included.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night
  • Tourism fee: EUR 1.10 per person, per stay
  • Cleaning fee: EUR 75 per accommodation, per stay (varies per unit)

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 12 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sanotel
Sanotel Bad Gastein
Sanotel Hotel
Sanotel Hotel Bad Gastein
Sanotel Bad Gastein & Residenz Hotel Bad Gastein
Hotel Sanotel Hotel
Hotel Sanotel Bad Gastein
Hotel Sanotel
Hotel Sanotel Bad Gastein
Hotel Sanotel Hotel Bad Gastein

Hotel Sanotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 74 reviews" "
Rating 8 - Good. 29 out of 74 reviews" "
Rating 6 - Okay. 23 out of 74 reviews" "
Rating 4 - Poor. 4 out of 74 reviews" "
Rating 2 - Terrible. 2 out of 74 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

LEE

Disliked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2017

6/10 Okay

Jackie

Disliked: Staff & service
Pictures on hotel com must be of a diffeee9hotel.
The main hotel pool area and the waterfall view are the best part. Stayii g in the residents part af the hotel is awful. The walk to the main hotel is steep and a couple of blocks. Housekeeping didn't make the beds and didn't even bothered to show up the next day. Carpeting was dirty and stained. Floors could have been cleaned. I would stay someplace else.
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good skiing

10/10 Excellent

Lesley, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa
Great views form the room and the spa was great and very relaxing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall asleep to waterfall sounds
Excellent interaction with english speaking staff: all town activities including casino, restaurants etc, all within walking distance (albeit uphill to start). Beautiful view of waterfall from breakfast area and good continental selection for breakfast. Parking is a minor issue, no AC for summer months stay can be an issue. Overall, we would return her and do recommend it.

10/10 Excellent

Try it, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice waterfall view
Hospitality is excellent. Very nice staff Liked the hotel. Will visit it again

10/10 Excellent

Garner, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, made us feel very welcomed from the time we checked in from the time we left. Views are awesome!

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Ole

Traveled with group
Liked: Staff & service
Helt greit hotell med halvpensjon. Prøvde ikke spa avdelingen da vi prioriterte afterski. Litt langt å gå til skiheisen men skibussen hentet oss utenfor hotellet.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft befindet sich in eiern Abrißgegend, daneben Ruinen. Ein separates Haus (Residenz) ist über einen längeren Weg von dem Hotel erreichbar. Dort gibt es keine weiteren Einrichtungen. Die Wellnesseinrichtungen sind massiv in die Jahre gekommen. Es gibt keinen Reinigungsservice im Schwimmbad als auch im Zimmer.
Stayed 7 nights in Feb 2020

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service
Das Personal war sehr unfreundlich und die Mängel wurden nicht behoben. Wellnessbereich war kalt. Das Positive an der Unterkunft war die Appartements
Stayed 7 nights in Dec 2019

6/10 Okay

Jörg, Darmstadt

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Die Sauberkeit und Lage waren leider die einzigen positiven Eindrücke. Die Einrichtung ist schon sehr alt, die Betten bretthart und die Decken leider viel zu warm für das viel zu Warm beheizte Hotel.
Stayed 7 nights in Dec 2019

10/10 Excellent

MARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019

4/10 Poor

Bjarne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Kan IKKE anbefales
Personalet er flinke nok og hjælpsomme, især ham med hestehalen. Det er bare ikke nok. Hotellet er meget gammeldags og kedeligt indrettet, sengene er dårlige, maden er elendig, fitnessrummet er dårligt, der er ingen terrasse at sætte sig ud på i godt vejr, ej heller altaner på værelserne. Det er dog hyggeligt med vandfaldet lige uden for døren, men det er kun de mest heldige i restauranten, der kan nyde udsigten til vandfaldet. Pladserne skifter ikke løbende. Der stod bjergudsigt i beskrivelsen, vi kiggede lige ind i muren på kirken på modsatte side eller op ad en bakke
Stayed 7 nights in Jul 2019

10/10 Excellent

sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
Het vriendelijke personeel was heel gastvrij en hadden tijd voor een praatje
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmerende hotel med god service
Vi havde et dejligt ophold op Sanotel. Værelserne var af ældre dato, men meget store og rummelige. Rengøring var god. Halvpension var god. Wellness m. sauna og tyrkisk bad var godt, men boblebadet og poolen var ikke så varmt. Hotellet ligger ca. 15 min. gang fra centrum, og når man går fra hotellet til centrum er det meget stejlt. Jeg ville helt sikkert bo der igen.
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Familj på skidåkning
Vi hade en lägenhet som var OK i storlek men sliten. Daglig städning var bara tömma soptunnor, inget mer även om det stod på bokning. Vi hade inte förbokat frukost och när vi kom fram var det full. Det var dock lätt at fixa själv i lägenheten. Personal i restaurangen var supertrevligt, i receptionen var det blandat. Skulle inte åka tillbaka...
Stayed 7 nights in Feb 2019

8/10 Good

Jan

Liked: Cleanliness, room comfort
Sanotel Bad Gastein
Alt i alt en nogenlunde fornuftig positiv oplevelse. 1/2 pension som buffet både morgen og aften med salatbar flere kødretter samt vegansk. Vi fik værelser på 4 sal (elevator :-)) med udsigt og altan direkte til det maleriske vandfald. Fine store værelser i gedign østrisk stil. Fin rengøring og høfligt personale. Eneste anke var at der stort set ikke var noget vandtryk i bruseren / badekar. Lidt slidt reception og manglende bar og opholdsområde til efter ski hygge. Ved check out aftenen før afrejse, måtte jeg betale for hele opholdet (ca. 3000 Euro) selvom jeg insisterede på at de allerede havde trukket over 10.000 Dkr., mere end 1 måned tidligere. Chefen var skråsikker og ville have fuld betaling. Så betalte i første omgang. Efterfølgende samme aften lykkedes det mig at logge på den lidt sløje wifi og gennemgå min bank. Jeg medbragte min pc så hun/chefen kunne se deres egne oplysninger i min bank og den betaling der havde fundet sted. Hun fandt hårdt presset en betaling frem 5 uger tidligere og måtte refundere mig penge med det samme. jeg kan simpelt hen ikke forstå hvordan det kan forekomme når man booker gennem Hotels.com. Sløjt sløjt.
Stayed 7 nights in Feb 2019

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt med pool og boblebad
Søde medarbejdere. Skibus holder lige foran døren. Perfekt.
Stayed 4 nights in Feb 2019

10/10 Excellent

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

6/10 Okay

Magnus

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2019