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Residence AlpenHeart

3.0 star property

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Bar (on property)
Double Room, Balcony | In-room safe, desk, bed sheets
Deluxe Apartment | Private kitchen | Electric kettle
Bar (on property)
Courtyard

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Gym
  • Hot Tub
  • Housekeeping
  • Parking included
  • Restaurant

Explore the area

Map
Böcksteiner Bundestrasse 20, Bad Gastein, 5640
  • Felsentherme Spa
    ‪8 min walk‬
  • Stubnerkogel Cable Car
    ‪8 min walk‬
  • Bad Gastein Waterfall
    ‪11 min walk‬

Room options

View all photos for Triple Room, Balcony, Mountainside

Triple Room, Balcony, Mountainside | In-room safe, desk, bed sheets

Triple Room, Balcony, Mountainside

  • 322 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony, Hill View

Double Room, Balcony, Hill View | In-room safe, desk, bed sheets

Double Room, Balcony, Hill View

  • Hill view
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony | In-room safe, desk, bed sheets

Double Room, Balcony

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room

Double Room | In-room safe, desk, bed sheets

Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room dining

Deluxe Apartment

  • 1313 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Basic Double Room

Basic Double Room | In-room safe, desk, bed sheets

Basic Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

In-room safe, desk, bed sheets

Family Room

  • 322 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

Residence AlpenHeart

3-star Bad Gastein hotel with restaurant
Residence AlpenHeart guests can head out to the slopes, have a meal at the restaurant, and take a dip in a hot tub. Limited housekeeping is available.
Residence AlpenHeart offers 21 accommodations with safes and slippers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Residence AlpenHeart features a hot tub and a fitness center. This ski hotel also offers a terrace, a complimentary children's club, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

Residence AlpenHeart is a smoke-free property.

Onsite venue - This restaurant specializes in Regional cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Czech, English, German, Slovak

Property amenities

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Downhill skiing
  • Free children's club
  • Gym
  • Hot tub
  • Playground
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • Playground
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Dinner service ends at 8 PM.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 4.00 per person, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is EUR 1.10 for the first bedroom per night, and increases by EUR 1.10 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Guests under 3 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision

Property is also known as

Residence AlpenHeart Hotel Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel Bad Gastein

Residence AlpenHeart Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 24 reviews
Rating 8 - Good. 11 out of 24 reviews
Rating 6 - Okay. 5 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mv

Traveled with family
Liked: Cleanliness, staff & service

Lobel

Quant old.school lodge ideal for a ski trip.
Stayed 2 nights in Feb 2024

6/10 Okay

Gary

Liked: Cleanliness

Overnight in The Residence Alpenheart

We stayed overnight at the hotel whilst waiting for guests to vacate our apartment. The hotel was self check in, a folder with name and room number was left at reception. The room was clean and had coffee/tea facilities. It also had a seating area with a tv mounted on a wall bracket but not very well so if you were sitting on the sofa or sitting on the bed the tv would swing around but not enough to get a good view! The bathroom radiator didn’t work so an electric fire was in the bathroom! Water/electricity! Suffice to say we didn’t use this. There was a sign saying the bar was open from 3-10pm alas this was not so! Breakfast this morning however was very good with hot and cold buffet. Overall it was ok for an overnight stay but wouldn’t want to stay for a week.
Stayed 1 night in Jan 2024

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 2 nights in Sep 2023

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort

Very Positive

Very good clean hotel, the room was excellent, great view of the lake, very comfortable, the only down side is, if you arrive late like we did there isn’t any clear instructions on how to access the hotel.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Veldig bra standard for den prisen. Vänlig og hjelpsom personale og bra nivå på frukosten.
Stayed 3 nights in Jan 2025

8/10 Good

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unterkunft sauber und zweckmäßig. Personal freundlich und hilfsbereit.
Stayed 1 night in Sep 2024

8/10 Good

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage
Stayed 1 night in Aug 2024

6/10 Okay

Andreas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Gabi

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Linda

Liked: Staff & service
Ett hotell som har det man behöver: bra säng, parkering, ok frukost
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis-Leistung ausgezeichnet Im Zimmer sind ein paar Schrammen an den Wänden und im Badezimmer fehlt es an Abstellflächen bzw sind das WC und das Waschbecken wie siamesische Zwillinge montiert.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Ulrike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Gastein juni

Bra boende för oss som var så många. Dock lite lite med bara en toalett. Det fanns dock en extra toalett på bottenplan. Knepig dusch som inte var helt enkel att få ordning på.
Stayed 2 nights in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit super Zimmer
Stayed 1 night in Jun 2019

8/10 Good

Janne-Petteri

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019

8/10 Good

A

Liked: Cleanliness, property conditions & facilities
Ystävällinen henkilökunta, englanninkielen taito tyydyttävä. Huone siisti, vaikka ei juuri remontoitu. Aamupala hyvä.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Ida

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Michel

Liked: Cleanliness, staff & service
Pas vraiment la chambre choisie meubles vieillots evier bouché pommeau de douche nouveau mais pas adapté à la barre Petit déjeuner parfait personnel super gentil et poli chambre propre
Stayed 2 nights in Sep 2018