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Check in was easy and the staff was nice. We got to the room and there was a bag of laundry right in the entrance and 2 huge boxes. The dining room table was dirty. The AC in the master bedroom was weak and the room wasn't cool till the next day. They also dripped water on the floor. When I was leaving the room to check out, maintenance came and could not believe they had rented the room out knowing the AC was broken. The huge boxes in the entrance were new ACs to replace the ACs in the rental. When I told the lady who was at check-out, she didn't seem to care and said I should have complained. I don't usually complain and her attitude and lack of care is why I am writing this review. She said, she couldn't give me a discount or anything because I didn't complain. They knew the AC wasn't working when they rented the room. Thats terrible service and unethical.

Great customer service Kind and amability Great experience

Overall I would stay here again. Good views for morning risers. I got to store luggage until check in which started at 4pm. Hosted communicated well. I got to check in by 3pm because I was early arrival but it depends on the host. The front desk was nice and friendly. I felt safe in this area. There was an issue with the door lock so maintenance came quickly to fix it. Also this apartment is on the 7th floor with amazing views but it is outdated. There is mold in the lights, the countertop in the kitchen was cracked, the door was broken, the rusty light in the corner didn’t work, A/C Unit leaks and it gets slippery on the balcony, and the closet was broken with wires exposed. I tried uploading photos but this option didn’t work for me. We ask to change towels but the host said only 1 towel change midway through the stay and it never came. There is a pool on property but the hot tub did not work, but got both beach towels and bathroom towels. There is blow dryer but it’s old. The convenience of the place next to Old San Juan and Condado Lagoon is the perfect spot to uber everywhere which is why I booked this spot. Also Caribe Hilton is close to rent a day pass for $100 and have 24/7 ice cream shop. There is a local market shop and Piola’s Pizza was good to eat after the beach which is a 10min walk. I would rate a 3/5 because of the location but the host needs to update the apartment with new outlets, new painted walls, and new lights. No parking onsite.

Excelente alojamiento, muy limpio y cómodo. El anfitrión fue muy amable y atento. Todo estuvo perfecto. ¡Sin duda volvería!

I arrived to find the room infested with cockroaches and I communicated with the owner who would tell me she would be sending over here assistant to show me another room. That room was also found to be inadequate as the walls were had been painted to hide mold, which could be seen coming through the paint. I contacted t h e thethe woman again and told herI would be leaving the hotel and that she should refund me the cost of the hotel. She refuses to refund me the money. She said my standards were to high. That I should have been comfortable sleep with cockroaches. Hotels. Com contacted the woman and told me she refused to refund the money. I have since contacted my card and placed a dispute.

Villa is beautiful and great location in regard to the pool and beach. It has plenty of room for everyone, clean, comfortable, It is a bit far from San Juan, rainforest, popular beaches. It's a least an hour and traffic could make it longer. Definitely need a car if you stay here. There is a beach on the property. It is a small, secluded beach so you'll need to bring your own umbrellas, food, etc. It is partially shared with a hotel. The hotel side is very clean and maintained, but the villa side is filled with seaweed and a lot of debris near the trees. With no umbrellas, you need to stay under the trees for shade but a lot of debris. Great beach to go to during the day for a quick walk or visit if you can stay on the hotel side. It's not a place to go at night though because there are outside people who gain access from another trail and fish, catch crabs. They hang around the access gate with flashlights because that's where the crabs are. They may not be dangerous, but I wouldn't take a chance. Pool is a very nice but the property staff doesn't clean regularly. We had to clear the pool daily. There was also an incident with the bathroom door getting locked and we couldn't locate anyone from the property. But Alex was great and was very easy to contact and responsive. Nearby there is a beautiful beach Balneario Cerro Gordo which is only about 10 minutes away. Dorado is another close beach for party scene.