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The staff was warm, smiley, and courteous. There was an issue with the room, and it was handled quickly and efficiently. The rooms were spacious and clean. The hotel owner was a pleasant person who came to talk with us, gave us tips on where to travel, and asked for our suggestions on how to improve the hospitality. It was definitely an excellent experience in Crete, and we will surely return there next time.

Great property, nice location, short walk to local town with great restaurants, wonderful pool, amazing staff, just very uncomfortable bed 😔

Nice hotel breakfast was great dinner was fabulous toooooo expensive i guess it is for the rich and famous cheers, peter

Amazing stay - fantastic facilities, delicious food and the staff were INCREDIBLE. Shout out Giorgios, Chryssa, Maria K, and the rest of the bar and restaurant team. We loved our time here.

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

We had amazing room with private pool view to the sea it was heaven room number 614 !!! This hotel has amazing location and fantastic view all over, only 25 min from airport, great service and staff, pools for adullts only and pools with the kids, SPA, inside pool, tennis court, be ready to walk in the resort/or you call the reception adn they come in a minute to pick you up since its very large and on top on the hill. Fantastic Stay!!! Thank YOU!!!